First visit with Dr. Tsang and staff. From my first phone call to Crystal explaining why I was…read morelooking for a new dentist, to the efficiency of new patients forms emailed (less direct contact during COVID-19), to discussions of wether or not I should get prior records to my first visit, I could not have felt more positive about being a person that was cared for and not a faceless number. Welcoming, professional and compassionate at every encounter. A day before my appointment I was emailed a Covid questionnaire, and my temperature was taken upon arrival. Staff wearing masks and face shields. A very efficiency run practice. Crystal who answered the phone also did my x-rays, the doctor also took photos of my teeth, did a full examination, went over my hot spots with suggestions and treatment plans, and he did my cleaning. The dental assistant was in there assisting with water and suction while the doctor used the ultrasound to clean, picks for under the gums and polished. Quick, painless (always checked to see if I was comfortable and could raise my hand to indicate sensitivity) and professional. Dr. Tsang and I had a frank discussion about my gums and overall teeth health and I left with a plan, follow up visit and equipment to better care for my oral health. Your parting gift bag does not include a .50 generic toothbrush and floss, but a spin brush for better gum health, floss and toothpaste. He also suggested using an air floss which I purchased from him for less than Target prices (I checked). Dr. Tsang and his office are true professionals who care for your health and treat you as a person and not a wallet. Their cash client discounts are significant and much better than my prior who only gave me 10% discount. I would highly recommend him to anyone. Thank you Dr. Tsang, Crystal and staff!

(Update 02/12/2026) Received a following up call to resolve…read moremy concerns, at least this small family business is willing to help out their patients' needs and offer options. My bad I didn't ask enough on my first two visits but the concerns have been resolved in today's visit. Receptionists and dental assistants are still very nice, helpful & thoughtful. Dr. Tsang tried his very best and did a great job on fixing the diastema and reshape without numbing. This time I asked lot of questions, make sure there was no miscommunication and on the same page before the fixing processes. Dr. was willing to explain and communicate, which ended up I am satisfied with the results, no pain, that matters the most in a dental visit - GENTLE WITH NO PAIN!

it is always a great experience getting my work done at Pinole Family Dental! The entire team is…read moreamazing and always takes great care of you!

Great dentist office, honestly couldn't ask for anything more. Very friendly, very accurate and…read morehonest as well. Make this your dentist office if you can.

The stuffs are very friendly and helpful. I had good…read more experience Doctor Benjamin was very patient

I hadn't been to a dentist in a while, so there were a couple bigger procedures I needed done. An…read moreold filling had come out, and I needed to get my wisdom teeth out. Dr. Rosales handled both very skillfully. The filling is on the outer face of my tooth, and it was immediately unrecognizable from the surrounding surface. Not to mention that he always calls to check on me and see how I've been recovering after the procedures. I'm still recovering from getting my wisdom teeth out last week, but I'm glad I came to him for it!

Incredible service! Going to a new dentist is always a little hard as you never know how good the…read moreservice will be but I was blown away! Gretchen was so kind to me and made me feel incredibly comfortable and there was no judgement! The office is clean, bright and cool! Receptionist Sherry was kind to me and helped me check in for my appointment. I really couldn't have asked for better service! I will be returning for my future appointments!

My experience at Gretchen Gadwood DDS was absolutely tremendous. The staff was very kind. The…read morequality of care I received was remarkable. They listened to my concerns. They were very informative after every part of the process, and the cleaning was top-notch. Would recommend anybody in the bay to go visit this dentist.

I love this dentist! And the whole staff here, I've always been nervous about going to the dentist,…read morebut I felt so comfortable here. The staff and Dr. Feriel El Ghaoui are the dentists I dreamed about but never thought I'd find. They're attentive, welcoming, and so gentle. I can't even begin to express my gratitude. I'm not an easy patient since it had been so long since my last visit, but everyone here is professional and made sure I was comfortable the whole time. I'm so happy now -- I actually think I'll LOVE going to the dentist! I'll never stay away like I did before. I'm so impressed.

This staff is like family. I've been a patient here for years. Dr. Bowman is wonderful who…read morechecked my teeth thoroughly and Samuel the hygienist cleaned my teeth with such caution and gentleness. He made sure I was comfortable and informed me of different instruments he used. Wasn't many. They now have a new cleaning machine that also cleans your teeth. This office stays ahead and up to date with the future of medicine and medical supplies. My cleaning was A+ Ky B

I have been a patient at Pinole Modern Dentistry for almost 3 years and I am very, very satisfied…read more As it states in the name the office is modern, spotless and the staff members are warm, friendly, and professional. I am one of the many people who were traumatized as a child in the 1950's by a brutal dentist. To this day, at age 74, I am freaked out in the dentist chair. Dr. Madhura Sen isn't just a great dentist but she is also empathetic, compassionate, and very patient w me which helps me get through My fears. I highly recommend Dr. Sen and the staff of Pinole Modern Dentistry.

I came here 2021, and I'm just writing this now (shocker). You guess it right, profit over patient…read morecare. My experience was... yep you guess it right terrible. 5+ hours for a filling is insane. They had so many patients with not enough staff delayed appointments which resulted to a "rush" job. I was presented with tx plans that was unnecessary, and from what I can remember I paid hefty out of pocket costs. They gave me a document that stated " if my insurance rejects billing that I'm liable to pay for all of my dental costs" lol Overall this business is for profit. Think twice before coming here. Do your RESEARCH or yelp reviews to make sure you have the best experience and quality care for your insurance and money. **Statements from previous clients should give you time to think thoroughly before making any decisions** Good luck.

I've been coming here for over two years and always great treatment. Helpful staff and…read moreaccommodating to our schedules.

Dental Visit time!…read more Today I visited Dr. Chen's dental office for my regularly scheduled cleaning. I've been a patient at Dr. Chen's office for over 10 years. I appreciate the facility and the convenient location, but what truly keeps me coming back is the quality of service and the skilled dental hygienists on Dr. Chen's team--especially Arcie. Arcie has cleaned my teeth more than eight times now. While it can feel like torture at times (just kidding!), Arcie's technique makes the experience as comfortable as possible. Arcie is very efficient and always completes the cleaning within a reasonable amount of time. In addition, Arcie consistently offers helpful suggestions on how to maintain good dental hygiene at home. Thank you, Arcie, and keep up the great work!