I want to be fair and detailed in this review, because my experience changed dramatically between…read moremy first and second appointments with Chakay Smith, owner and artist of The Aesthetic Bar. During my first appointment, Chakay Smith was warm, professional, and communicative. The mapping and shape of my eyebrows were done well, and I was included throughout the process. I was shown the design, asked for my input, and felt comfortable and heard. However, once the procedure was complete and I saw the final result, I was immediately alarmed by the color choice, which did not match what I requested or the reference photos we discussed. When I expressed concern, I was reassured that it could be corrected after the six-week healing period and was told, "It's better to correct something that's too light than too dark." While my trust was shaken at that moment, I gave the benefit of the doubt that the correction would be handled willingly. Later, I was informed that a $100 correction fee would apply. I explained that this was not a change of preference, but a color error. I was told customer satisfaction was the goal, and the fee was reluctantly waived. From the moment I arrived for the second appointment, Chakay Smith's demeanor was noticeably different. There was no warm greeting as before. Instead of being taken to the treatment room, I was instructed to remain in the front lobby while numbing cream was applied and told to wait 15 minutes. I waited closer to 30 minutes, while she disappeared into the back. When I was finally taken to the room, communication was minimal. There was no conversation, no check-ins, no mirror offered, and no engagement -- a stark contrast to the first appointment. She left the room multiple times during the procedure, and the overall atmosphere felt tense and unwelcoming. I felt as though my presence was unwanted. When the correction was finished, I was relieved and satisfied with the final color. Wanting to end on a positive note, I asked if I could hug her, and she agreed. Immediately afterward, she sternly pointed at me and the table and stated that any future corrections would require payment for her time, with no exceptions. That moment confirmed what I had felt throughout the entire second appointment -- a complete shift in demeanor from warm and professional to cold and punitive. This review is not about perfection or even the final result, which I am satisfied with. It is about how a client is treated when an issue arises, especially in a service where trust, comfort, and professionalism are critical. The contrast between the two appointments was significant and unsettling. I waited before posting publicly to allow the opportunity for this to be handled privately. I hope future clients receive not only skilled work, but also consistent professionalism and respectful treatment when corrections are needed.

I simply can't say enough wonderful things about Chakay. I'm 45 years old, female-bodied, and have…read morebeen experiencing significant hair thinning. I've been deeply self-conscious about it, and discouraged by the ineffectiveness of serums and other options. I just saw Chakay for my first SMP appointment and I walked out feeling thrilled and grateful. Even after just one sitting, my thinning areas look completely gone, the color matching is incredible, my hair looks totally natural and consistent on my whole head, and my hair line looks improved and natural. Aside from her incredible talent, Chakay is also so warm and kind, and I felt immediately at ease.

GO SEE JESSICA!! She is AMAZING! I got a full classic eyelash extension set and they are AMAZING!!!…read moreEven my husband said "WOW she did a really good job!" lol and he knows nothing about lashes. Jess made me feel super comfortable and relaxed. I love how passionate and knowledgeable she is about her work. If you want BOMB lashes and eyebrows then Jess is your girl!

I've waited for quite a while to get a retouch on my brows and my lashes done, but when I witnessed…read moreJessica's work I hurriedly made an appointment. It was the best decision ever. She knows what she's doing and quite an expert at it. Scheduling is easy, but you must book way in advance. Her skills are on point. I love how natural the brows look. Since I don't buy lots of make-up anymore, my money goes to Lashes and it's a great investment. It's the only make up I wear plus lipstick or gloss. I highly recommend her work. I won't go anywhere else.

My first experience will definitely not be my last. I Set up a super last minute appointment to get…read moremy lashes done for a photo shoot. I got the hybrid which isn't too dramatic. It's been almost two weeks now, I need to make an appt for a fill but my lashes don't look bad at all. I brush them everyday so it still blends well.

I love how Courtney did my lashes i got the hybrid and im so in love with them. She made me feel…read moresuper comfortable being that im 8 months pregnant and laying down for long periods of time isnt easy. I definitely recommend her and ill be sure to go back so my lashes keep looking good.

Adriana is my one and only lash artist!! I've been coming to her for just about a year and I cannot…read morestress the love and appreciation I have for her, her expertise and technique! I just went in for a new set and she recommended something new to try for a special event and I am sooooo in love with them!! This new set includes blue lashes mixed in with my regular black. She also used a new glue that has helped keep them in place! I usually have a few casualties here and there bc I forget I have the lashes and rub my eyes but so far with the new glue only one has fallen with severe seasonal allergies and water eyes! I highly recommend her!

I got a full YY set and it was the most comfy lash experience I've had. I've been getting my lashes…read moredone for over 5 years but this is one of the best sets I've ever received. I explained to her what I wanted and she was honest about her expectations for my lashes while considering what I wanted. Her music is great, her chair is so comfortable, and is a great conversationalist. She also provided me with a lash cleaning kit after my set was done. Her retention is AMAZING. I scheduled my fill appointment just shy of 4 weeks and I still had plenty of lashes left over.

Super disappointing- found her after searching high and low online. Original appt was great, she…read morewas knowledgeable and made me feel comfortable. I was seeing her consistently every 2 weeks and my lashes starting acting crazy (noticed a difference after she stopped using the setting mister). Tried reaching out to her multiple times and she never replied. Super unprofessional after being consistent and referring a friend to her. Regardless of her prices being a lot less than most lash artists, I would rather pay more for better service and better results. Would not recommend.

When I say I am always super satisfied when I leave my appointment. I have been going to Geraldine…read morefor 2 years now and she never disappoints. I appreciate how she gives me instructions on products to use when I am in my shedding phase, she also gives a detailed description on the different lash styles she provides so you are able to choose the style that best fits you and your budget.. Her prices are very reasonable... If you are looking for a super efficient, warm and friendly Lash tech I am ok with sharing her with you guys! I highly recommend Geraldine.

I found Sam on Instagram about a year ago and have been going to her for my lashes ever since. She…read moredoes an amazing job -- I get full lashes that still look very natural, which is exactly what I was looking for. I go every three weeks and they always look great. Her studio is very clean, parking is easy right off the freeway, and Sam is incredibly accommodating if something comes up. She's been flexible with scheduling and always tries to fit me in. If you're looking for a talented and reliable lash tech, I highly recommend Sam.

Have been going to Sam for my brow wax/shaping and brow lamination for nearly a year now…read more She really listens to what I want and has great attention to detail. I really like how she maps my brows out and asks my approval for what hair she is panning to remove before she actually removes it. She has really changed my brows for the better and I refuse to go anywhere else now. Plus always has good conversation and clean studio!

Leti is THE best at brow laminations and lash lifts in the Bay Area. I have tried many and am so…read moregrateful I've finally found a master. Her prices are totally reasonable and her work lasts for a very long time. She also stands by her work and if there is an issue, she fixes it. I really also just like her as a human. Great conversation while the tint sits :)

Leti is the best! I've tried about 5 different threading places in the east bay, and I have finally…read morefound my person! Leti consistently delivers precise results. Her studio, located in a dedicated space at the back of her home, is well-organized, clean, and provides a much more comfortable environment than a standard salon. Beyond her technical skill, Leti is engaging and easy to talk to, which makes the appointment enjoyable and fly by. It is rare to find someone who balances high-quality work with such a professional, welcoming atmosphere. I highly recommend her services!

N.T. Is Amazing And So Sweet. She Accommodated All My Needs. She Answered All My Questions And…read moreConcerns. I Would Defiantly Recommended My Lash Tech : ) Thank You N.T.

Wonderful lashes done by an amazing person!!! The service here is 10/10, the lashes look amazing…read moreand Kiarra is so sweet!!