This gets a 4 and that's only because of the stylists. They have some of the best lash techs in the city who are very personable, professional, and have lash extensions down to a science. Now, as others have said. Read the fine print! Also, if you are accustomed to single lashes (meaning one lash), you won't get this at this spot because they use lash fans. Just ask questions, request a master stylist, and don't look at the membership price only. read more

I was really disappointed with my overall experience as a member. I joined while I was living in the area temporarily, and when I requested to cancel because I'm relocating, I learned that my final $189 membership payment would still be charged before my membership could be canceled. I don't remember that being clearly explained when I signed up, and it came as a surprise. I also found out there was a $25 master stylist upgrade fee if I wanted to continue seeing the stylist whose work I preferred. No one mentioned that when I checked out, after I tipped my stylist, or when I was encouraged to rebook. I only realized it after seeing the charge. I tried to discuss my concerns over the phone, but I left the conversation feeling unheard. Lauren later emailed me and apologized for her tone, and I do appreciate that apology. Unfortunately, the conversation itself left me uncomfortable enough that I no longer feel comfortable returning for lash services. When someone is working around your eyes, trust and communication matter. The lash artists do beautiful work, and this review isn't about the quality of their services. My frustration is with the membership, the lack of transparency around additional fees, and the cancellation process. I felt like I kept learning about extra costs after I was already committed. If you're considering a membership, I'd strongly recommend asking for every fee, stylist upgrade charge, and cancellation policy in writing before signing up. read more

this place is a giant rip off, do not go there. They charged my card without telling me and then wont changed an appointment without charging you double. they did a shitty job the first time, so not worth it read more

Know before you go! This place trains new lash techs! If you want premium service you request a master stylist and there is an up charge. I have had all levels do mine and all are very sweet but you have to understand if you get a stylist without much experience you have to be patient! OB location had some good ones but if you have never had lashes I recommend spending the extra on an experienced stylist. Also any type of membership has terms you have to read. I have a classic membership and haven't had any issues with it. It bills every month for my 2 fills and I pay my master fee or if I get extra lashes. I have used the following techs and they were great- Kaila, Maddox, Makayla read more

This was my first time at the lash salon, The Lash Lounge, the appearance was beautiful and clean. I was greeted by a friendly lash tech named, Journey. She was professional, asked what I wanted, educated me on different styles, a great conversationalist, friendly, and at the end I absolutely LOVE my lash extension! Best experience. ASK FOR JOURNEY!!! read more

The Lash Lounge - Naturally looking lashes - Eyelash Service Near Me - Memphis, Tennessee

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I had a great experience! The whole staff was friendly and helpful. The atmosphere is very clean, organized, and cozy. I got my lashes done by Maddox and they look phenomenal!!! This was my first time ever getting my lashes done, so Maddox was so helpful when it came to choosing exactly what I wanted. She was very precise, I highly recommend booking with her read more

I am disappointed with the service I received. I needed my eyebrows threaded and was passing through, I came across this place and decided to try it out. I'm very picky with my eyebrows and who does them because I've had really bad experiences before. I thought I would be thrilled with my results since she was so meticulous with my eyebrows - I left and looked at them once I got to my car and have two bald spots in my eyebrows and they honestly look worse than they did before I went. I also paid $30 to get them threaded.... read more

I've gotten my lashes done on several occasions but this was the most relaxing! Once checked in at the door your technician (Dana was super sweet and gave me exactly what I wanted) brings you to your table with curtains on both sides of you. You are offered not only a wedge to elevate your knees but a blanket! I initially refused the blanket but it was chilly in there. There was a great mix of early 2000s pop music: think TLC, Pink, and Ashlee Simpson. I'm embarrassed to say I did nod off (it takes close to 3 hours) and only woke when I caught my self snoring BUT after I awakened I did hear some sleeping going on on the other side of the curtain so that made me feel better! But about the lashes.... The technician will ask a bunch of questions to find out what style you want. I only remember a few of my answers "c curl. Hybrid. Fullness priority over length." It's been a week and they are still majority intact! I also purchased the mascara and it's AMAZING! I wonder if it works as well on natural lashes. I have my own lash shampoo but it is available for purchase as well. Prices are high end but it would be fun to play around with all the different combinations to find your perfect signature lash! (Picture not included due to my eyebrows not being cooperative) read more

Took over 3 hours for a classic set. I asked for a classic level 3 and I told the girl if she couldn't do it or didn't have time to then I will leave and take my business elsewhere. I showed her photos of what I wanted and she said she could copy it. My lashes looked sparse and she said she did a level 2 instead of a level 3. Over three hours in the chair and 100 bucks for a set that I didn't ask for was not good. I immediately got that set removed after I left. I had to call my old lash tech to get them taken off my face the day before my vacation. Went on vacation with no extensions. read more

My experience at The Lash Lounge White Station was really, really bad. I'd never gotten my lashes done so I didn't really know what to expect. In the initial appointment, the lash technician got glue in my eye multiple times, but I didn't realize that having your lashes done wasn't supposed to hurt, so I just assumed that it was part of the process. The actual lashes themselves were horrible. I brought a reference picture, but the lashes I ended up with looked sparse, as if I'd already had the set for a month and they had fallen out--and this was immediately after they'd just been done. On top of that, the extensions were put in at a weird angle and were super uncomfortable on my eyes. They did give me a second appointment for free to fix the first set, which I appreciated. The lashes definitely looked better but still not like what I asked for. They were also very uncomfortable, like the first set, and most fell out within a matter of days. For the record--I was very careful and very thorough in following the care instructions they gave me. I kept them dry for the recommended time, I took care of them, they just fell out. If I'm being honest, I was embarrassed to go out in public because of how bad my lashes looked. I asked for a refund. They offered me a gift card instead. I don't live in the area, I was in Memphis for the holidays. The appointment was for the last day I was in town, when I asked for the refund a few days later, I had already traveled back to where I live for most of the year. They offered a gift card instead of a refund. I explained that I don't live nearby the original location, there isn't a location in my area, and that's why I was seeking a refund instead. They never responded when I told them this. My experience here was downright awful. I didn't have a yelp account before--I made one to share just how bad my experience was at The Lash Lounge White Station. Absolutely do not waste your money here, it will hurt, the lashes will look embarrassingly ugly, they'll fall out and look messy within two days, and you won't even get a refund for it. read more

Never ever sign up for the membership. I was charged well over $400 and only had one appointment. I will never use their services ever again

Maleka was amazing! I love my lashes! This was my first time getting them done professionally and 10/10 would recommend her for the lash services! The vibe of the lounge was very chill and nice! I will be seeing Maleka again read more

Loved the vibe, fell asleep for two hours, woke up with brand new lashes :) lasted for at least two weeks. Need to go get them filled

Adrienne was so professional! Staff is welcoming and amazing! Very knowledgeable. I've been going for 2 months now and would highly recommend it to anyone that wants the best. read more

I am a cancer patient and as such have good days and bad days. I attempted a reschedule NOT a cancellation and was infoeked I would be charged my 40.00 deposit.The desk staff is rude and their only positive is the proximity to my nail salon. Stay away from this place.too bad because the techs are nice. read more

The owner, Dallas, and the manager, Lauren, are terrible, petty people. They pay a service to scrub their google reviews and respond to the ones they can't get removed like defensive, foul, trifling...well, you get the point. It's a scam. The owner keeps most of the fee. The stylists barely make minimum wage. And they do not tell you up front how much it will cost so they can trap you into a membership. Predatory sales practices. read more

Awful, just awful. I have been getting lash extensions for years, specifically hybrid, so I know what hybrid lash extensions are supposed to be like. After 2 hours of a "hybrid" session, it looked like no work was even done! They looked out of place, with no volume or length... basically they looked like my natural eyelashes, with no extensions whatsoever. I can't even begin to describe my disappointment. To make up for it, they couldn't comp me or try to make up for it. Instead they tried to charge me more for another session the next day. I have never experienced such a poor lash service... read more

Adrienne puts me to sleep every time and every time I wake up, she has me beautifi-Eyed! I get the classic 13" lashes. I get so many compliments on my natural-looking lashes. The atmosphere here is so chill and relaxing. Emma is also a great stylist here. read more

This place can figure out how to charge my credit card (barely) but they can't figure out how to schedule appointments? I love my lash lady. She does AMAZING work but how am I supposed to go to her when they're booking me for the wrong days and wrong times. it's making the stylists suffer. I would write my review on google but they've deleted every single negative comment to make themselves look better. I've been coming to this location for almost a year now. Something needs to change and it's NOT hiring girls that don't know what they're doing that look unprofessional at the desk. read more

I had my first bad experience. I had good experience previously but this time was bad. The girl did not have experience with the glue they use on me so she used way too much. My eyes were stuck together when she finished. My eyes have been irritated ever since I got them done a few days ago because too much glue. She clumped them together. I don't feel like she used the same lashes I had previously. These feel very fake and almost plastic feel which was not the case before. It's a lot of money to spend to be unhappy. I should have waited and gone to my regular girl. read more

Mannn...I was so EXCITED to go my lashes done here since I've always heard good things about this place. I was so DISAPPOINTED with my lashes. Barely 48 hours later the lashes were FALLING OFF everywhere $200+ Once I realized that the lashes were falling off so easily I immediately contacted Lash Lounge to complain and CANCEL all future appointments. Ladies DON'T WASTE YOUR TIME and SAVE YOUR MONEY cause it's definitely not worth it. I should have read the other reviews before going read more

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Terrible customer service. Refused to provide the same service on the second visit, although they charged the same $ amount. Very inconsistent service. Extremely rude and I was very disappointed. read more

I love the mink lashes they use. I think it's a far more natural look than other lash extensions I've received in the past.

This place is such a scam. I paid 500 before it was over. Between the high pressure sales and products. Not to mention the supposed monthly subscription that saves you money. All lies and scams. They fell out the first night then I was told I would have to pay half price to get them done again. And they refused to refund me the subscription after 2 days. One month later I went to a place in Cordova and had much better lashes done at half the time for 40. No products, no subscriptions. And they lasted over a month. Ladies beware of this place. read more

I am very disappointed customer. I had scheduled a full set of classic lashes back in July, and was extremely happy with the results. I rescheduled the same service (full classic set) with the same technician a little over a week ago. The volume of these lashes is less than 1/2 what I received the last time. It was an expensive service and I told the receptionist has disappointed I was and received no concern or compensation for the inconsistent service! Why would there be such a great disparity when it's the same service with the same technician? read more

I was able to set a last-minute appointment. I asked twice if they accepted Apple Pay and was told yes twice.. when I went to pay, they could not accept Apple Pay, and would not accept a check then told me I couldn't leave and suddenly a security guard walks by. I had to transfer money from my savings account on my online banking to pay these people who I will never do business with again. read more

I have now been twice to the Lash Lounge for eyebrow threading and am hooked! I have abused my eyebrows for many years so Memry has her worked cut out for her to help me get these back in shape. The threading itself is almost painless - it is pulling on eyebrows so there is going to be a bit of "pull" but unless you have no pain threshold at all, it is really nothing. I've had my eyebrows waxed before and I would pick this method any day over waxing. At the end there is a cool and soothing swipe of witch hazel and voila - done! It is literally a pop in/pop out visit - if you have a spare 15 minutes, you can work this into your day. The technician, Memry, is really sweet and gets the work done in a flash. Hopefully within a few months I'll have these eyebrows under control and I can continue to visit to maintain their awesomeness. read more

I accidentally thought I booked Tuesday at 5pm instead of Monday. I booked Sunday and paid a deposit. The girl calls me at 5:20pm to say I am late. I said nicely it was an honest mistake and I could come right away (which would take me 15 min by car) . She said the girl leaves at 6pm even though it is open till 8pm. She charged me full price on an honest mistake and didn't allow me to rush over or correct it. I have never been late in the past, paid my deposit and always bought product from them. I am from out of town and used them every time I was in Memphis as I come often. Not better than Toronto by any stretch, their lashes fall out easily and are not the best quality (and sparse) -- but it was a go to in a pinch. Never again. That is HORRIBLE customer service. The receptionist called late on purpose, was rude and wouldn't allow me to try and then charged my card I trusted them with on file. Go somewhere where they do quality work and care about customer service. read more

I paid for a service that I was not satisfied wit. This salon is clean and relaxing however I asked for a very specific lash style and did not receive it. Once I shared my dissatisfaction with the lash tech she deflected with and allo me to reschedule with her the following wee. My appointment was rescheduled again but with another lash tech. No one informed me about the new tech and being rescheduled with a new tech made my lash experience uncomfortable. I specifically asked for the lash tech who applied the wrong length to fix the problem. I also couldn't reschedule for an earlier appointment on my own had I been told that the previous lash tech did not want to repair my lashes. This is not a cheap service and I take my self care very serious. I called several times to speak with the manager to share this experience and was told each time that she was extremely busy. Business that have expectations from their clients should also respect expectations from their clieMrs and show professional consideration about the quality of service that is being paid for. My lash experience was terrible and caused my supposed to be relaxing therapeutic experience into an unexpected emotional whirlwind. read more