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Lahaina, HI

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The Lahaina Beach House

5.0 (3 reviews)
Open • Open 24 hours

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Epic Realty

Epic Realty

2.0(20 reviews)
0.3 mi

Lovely condo and location but sadly very inflexible staff regarding flexibility when a sudden…read moremilitary deployment is setting of global crisis forced us to delay our vacation. No options of credit, partial refund, or rebooking. Just loss of thousands of dollars. Unwilling to even repost the listing to see if someone would take it. Quite disappointing and would hope for more support of our military members.

Not sure why this is listed as closed when they are clearly OPEN and operating probably because…read morethey are trying to burry bad reviews that show what a horrible company they really are. Unit 281 at Sands of Kahana -- September 19-25 Unfortunately, our experience in Unit 281 was very different from what was advertised. We chose this unit primarily for the oceanfront views and TWO balconies, but both balconies were covered in a large amount of pigeon droppings and feathers. The floors, tables, and chairs were so dirty that they were essentially unusable. We contacted Epic Realty on the day we arrived and specifically asked that the balconies be cleaned. Their response was, "We have a pigeon problem." We were told someone would come clean them, but no one came. My husband eventually attempted to clean one balcony himself and sent before-and-after photos to management. We were again told someone would come, but nobody ever did. To be clear, the balconies were our primary cleanliness concern. There were also at least 10 dead cockroaches throughout the unit, which we cleaned up ourselves. We live in Arizona and understand that bugs can happen in a tropical environment, so we are not claiming the bugs were the main issue--they were simply another part of the overall condition we encountered. The upstairs bathroom door was also broken and hanging off its track, making it unusable as intended. We followed up with Epic Realty by email during our stay and never received a response. After returning home, my husband called and was told they would look into it and call us back. We never received that call either. We understand that things can go wrong with a vacation rental. What was disappointing was reporting these issues immediately, providing photos, and receiving essentially no follow-through during our six-night stay. We didn't expect perfection. We expected a clean, functional rental and reasonable communication when problems were reported. Maui itself was incredible. Our experience with Unit 281 and the management of these issues was not. ------------------------- They responded to my Google review and this was my response added to my Google review below. To see what they stated see screen shots as to why I responded that way. New ****In response to the reply below -- that is a completely untrue. They NEVER came and cleaned the balconies while we were there. We reached out again by both email and phone, and nothing was ever resolved. My husband did send a picture of one of the balconies that he spent 10 minutes spraying down himself, and it was still in terrible condition. As for your claim that it was late when he reached out, it was around 4:30-5:00pm, shortly after we checked in. Your claim that you inspected the unit the Friday before check-in is also hard to believe.There was clearly more than a day's worth of pigeon droppings and feathers covering the balconies. It had obviously been neglected for a long time to have that much buildup. Also, according to your statement below this would mean that you are claiming that when you inspected the unit on Friday, it was clean and there were zero cockroaches, but in less than a day, more than 10 showed up and died throughout the unit? That is absurd. I only wish you had actually come and cleaned the balconies like you said you would and later claimed you did. If you had, we could have enjoyed them during our stay. Instead, they were unusable the entire time. As for your invitation to discuss this directly, my husband already tried that when he called your office. We were essentially told that you would look into it and call us back. That callback never happened and no resolution has been made.*** screen shot of theirs below.

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Epic Realty - Mold in bathrooms

Mold in bathrooms

Epic Realty
Epic Realty - Condo "air conditioning".

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Condo "air conditioning".

Cimi Morgan - Epic Realty - Maui still suffering

Cimi Morgan - Epic Realty

2.1(7 reviews)
0.3 mi

Epic Realty is BY FAR the best vacation rental company in Maui I have ever used! I have been…read moretraveling to Maui for over 30 years. My husband and I started renting ocean front vacation condos through Epic Realty (versus staying at hotels) about 4+ years ago. We are continually impressed by the service, attentiveness, cleanliness and level of professionalism we encounter each time. The condos are always exceptionally clean and pristine, and look exactly like the photos on the website. I also love the cookies and coffee that await us upon each visit. :-) I especially love the fact the kitchen's are fully stocked so we can cook gourmet meals at our home away from home! We LOVE to dine al fresco on the lanai while watching the sun set over the Pacific Ocean. We have mostly stayed at the KULEANA (which we truly love ... especially the beach!) but are looking forward to checking out the other properties as well! My husband and I are now using Cimi Morgan, the Owner and Principal broker of Epic Realty LLC, to purchase an income residential property on the island. Cimi is the ultimate professional and is super friendly and easy to work with! She is making the buying process easy for us! I highly recommend Epic Realty LLC to anyone looking for the perfect island vacation or looking to purchase a new home on Maui!

We reserved a condo for 2 weeks in Maui with Epic Reality. Within 6 hours of our check in time,…read morethey notified us that we could not stay in the resort style condo that we had booked and they were moving us to a residential type condo a mile from our original booking. This was not acceptable to us and what we were offered was a full refund and we could take care of any accommodation booking ourselves, for 14 days, while in Maui, over Thanksgiving. Really? They continue to maintain that this was an upgraded condo, but costs 30% less than the one we booked. I stayed 2 nights, booked AT THE SAME RESORT I WAS ORIGINALLY BOOKED AT and it cost me over $2000 extra. I would never use EPIC reality again!

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Cimi Morgan - Epic Realty
Cimi Morgan - Epic Realty
Cimi Morgan - Epic Realty

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The Lahaina Beach House - vacation_rentals - Updated November 2026

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