My husband and I got an offer online for our vehicle. We scheduled an appointment a few days later,…read morecame in, and got exactly what we were offered. We only waited about 15 minutes before we were helped and the whole process took about an hour and a half. Jasmine White was super kind, patient, and very helpful. Overall we had a great experience - thanks CarMax Killeen!

it was my first time buyer ng a car and they where really great with all the paper work and we got…read morea nice car a 2024 ford escape, active It's a really pretty color. The interior is really nice. I forgot the first lady that was helping us with everything. She was really fellow that was selling car Bill Thompson he was really awesome and it was really fast. We got the car within 1 to 2 hours. It was a really awesome experience with Carmax in the future I will be going to them again

So overall I'd say we had a good experience. We drove near 4 hours to get to this dealership solely…read morebecause they had a 2006 Honda CR-V with decently low mileage for an almost 20 year old vehicle. It was the lowest mileage one I could find that was the EX trim so we decided it was worth it to make the trip up here from Houston. I was able to negotiate to a fair enough price over the phone as well so that's a plus for them and they let us test drive the car on our own which was a nice change from most dealerships. They mentioned that work was also done on the car for it to be sold like the struts being replaced and an oil change. They painted the car themselves which sounds nice and it mostly is but this is where my 4 star rating comes from. There's paint in quite a few places on the car where there really shouldn't be and we can't get it off without replacing the parts entirely. This could have been easily avoided if there was just more care in the masking process. There's also a lot of residue from the duct tape that was used. I appreciate the paint job being done but if they put more care into it and used actual masking tape this would have been an easy 5 stars. Still recommend the place though.

My wife and I had a great experience with the owners, I appreciate that they let us wonder around…read morelooking at vehicles as opposed to constantly looking over our shoulder as we looked around. They were very relaxed and I felt no pressure from them to make a purchase. I also am a fan of supporting a family business. Lastly I appreciate that it took less than 3 hours from arrival to the dealership to us driving away with our vehicle. Felt much better than a big corporate dealership experience!

I searched for a specific used car and found it at this dealership. Mike answered my text late at…read morenight and was extremely professional. It was a simple transaction, and I recommend Top Lane to anyone looking for a used car. If I am looking for another used car, I will ask Mike if he can find it for me. One of the better car purchases I have had.

Top Lane Auto will definitely get you the deal you're looking for. Mehran did this exactly for me,…read morewhen I contacted him about a Ram below market price. Great deal. Excellent customer service, not pushy. Don't hesitate to contact Top Lane Auto!

Everyone was really nice and the work was thorough but an oil change shouldn't take 2 hours…read moreespecially when you make an appointment. Everyone in the waiting room was echoing the same frustrations. Gotta do better....

I brought my car for an A/C concern. I was told that I need to pay for a diagnostic, thats…read moreunderstandable so I paid ($150). Later I was told I need to evacuate and recharge with dye in my system to find out if there's a leak in the system. I proceeded. My technician told me I needed an A/c compressor due to no changes in the gauges. My technician stated I was full of refrigerant and my electrical system was working fine. The service advisor charges me over $600 dollars for 2lbs of refrigerant when my refrigerant was already full of 2lbs!!!! If my A/c refrigerant was under 2lbs or empty I would understand being charged the difference in refrigerant. That makes total sense. This is why most people go to independent shops. To think we will get honesty at the dealership when we're all we're getting robbed. No one should be charged like that. Why was I charged a full refill of refrigerant ?? Why not only labor ? Getting charged full price of refrigeration for having refrigerated. I'm very disappointed, I really am. My technician video was really good and made it really easy to understand.

Have bought 2 cars so far from Walter! Only problem with the first one is the starter which was…read moresold that way. No issues otherwise. Second car I had bought is a truck. Got approved quickly and Walter was very prompt and quick with responses. Only problem with the car is the transmission which was explained to us they will not flush it due to more problems but still went with buying it because car drove fine and shifted fine. So far so good with my services

I want to thank BUDGET Used Car Sales for such an amazing experience with purchasing my…read moregranddaughter her first car. I have experienced many deceptions when it came to me purchasing a vehicle without the presence of a man. After many unsuccessful times I decided to get a pre-inspection before purchasing. Again another deceiving tactic was used. BUDGET was very honest and caring and helped me to get my granddaughter a reliable car. BUDGET not only had cars withiny budget, but there is no budget amount when it came to their caring hearts and compassion. Thank you everyone at BUDGET Used Cars.

If I could give zero stars I would!!! Bought a "Certified Vehicle" from them and am now stranded on…read morethe side of the road because there is NO SPARE TIRE, JACK....NOTHING!!!!!! Completely ASSANINE!!!!!!! DO NOT BUY ANYTHING FROM THEM!!!!! This is so unsafe and their piss poor excuse was its a "used vehicle"....JOKE!!!

I called about a vehicle and asked for an itemized out the door price since I am 2 hours away. The…read more"sales manager" Ashley told me they don't do that because they consider me within their selling radius and would have to come in to get the full price. I replied stating that I dont want to make the drive if I dont know exactly what I'm buying. Her response was to hang up on me. I called back to speak with another manager and she refused saying no one else is available complete with a snobby attitude. At this point, it's not even worth the headache if these are the awful people they put in charge. Go anywhere else other than this place.

Just got a 2011 Ram 1500 believe it or not one original owner and 33K miles,... However, it was…read moresitting on 26" rims and tires. We just wanted 20" stock they not only swung us an awesome deal they took care of us! Thanks so much for the awesome service

Was skeptical when I stopped to look at a vehicle I saw driving by while shopping for cars for my…read moredaughter...well very impressed with the great customer service and care they gave my daughter. Great place to by an automobile pretty good selection. When I noticed after closing on all the paperwork that the car had a couple of window cracks they immediately they made a call and had the windshield replaced free of charge. Really impressed!!!

There just Fantastic. Very helpful. Friendly don't push you to buy. Will answer any Questions…read morewith honesty.

Excellent car dealership. Military friendly. Clean facility. Clean vehicles. Super friendly and…read moreknowledgeable staff. No high pressure sales. Highly recommended. Thank you guy's so much for helping us on my daughter's first major purchase. After all the big name car dealerships turned down our Navy Federal approved loan you guy's came through with flying colors. My daughter and I extremely happy with the purchase of her 2009 Jeep Wrangler Sahara. Would definitely make the trip again from Arlington, Tx. if need be. Thank you all for making it a positive and exceptional car buying experience.

My car had bad transmission problems after I got it from them had it pay out of pocket to get it…read morefixed!!

This place is ridiculous. They did work with me on my payment I needed per month. But once we…read moresigned the papers, that was it for our service from them. My car had a leak when they told me it didn't. It's been 3 months since I bought my car, and a variety of things have happened involving this place. First, they haven't even sent me my license plates yet. They waited till 2 days before my temporary tags expired to finally return my phone calls, and when they did the woman was rude. She spelt all of my name wrong on the papers she had sent me to sign because I was out of the state so she had to REDO them all. Then, after the paperwork was finally done correctly and I was able to sign it and send it back, I got another set of temporary tags. It's been 3 weeks now since I've sent that paperwork back so I emailed the woman who is responsible for license plates to get the response that she sent out my registration to my current state of residence and should hear from them soon. 2 days later, my husband gets a call to come in and sign the papers I ALREADY SIGNED so that the paperwork can be sent off to my state of residence. so the woman LIED to me about sending it off just to get me to stop asking questions. Long story short, these people are incompetent when it comes to anything customer service wise. They'll be nice, sell you a car and then not have a care in the world about any of the necessary steps needed to be taken afterwards because they already got their money and that's all they care about!

Aaron was amazing! This was the smoothest, painless, and quickest car purchase I've ever…read moreexperienced. Thank you Aaron, you were awesome!!

BUYERS BEWARE!! I am thankful that we discovered how they operate before we actually bought a…read morevehicle. I would give negative stars if I could. We came in and test drove a vehicle, but were pressed for time, so we set an appointment with the salesman for the next morning. When we arrived at the dealership the next day, the vehicle was parked up front and we test drove it again so I could drive it as well. Afterward, we sat down a bit, and after our salesman finished our application, a manager walked up and said that they had just sold the vehicle. They sold it right out from under us. I felt bad for the salesman we were working with because he was new. By that time, they had already ran a hard inquiry on our credit. Unbelievable. That left a real bad taste in my mouth. You know you will get screwed if the salespeople can't even be honest with each other. I was at a loss. We also let them value our trade-in and they attempted to lowball us by 9 or 10 grand. Their offer was laughable. I knew the value of our trade-in before we even walked into the dealership. To top everything off, the vehicle we were going to buy was marked up over $7k above the average dealer retail price, because I looked it up on Kelley Blue Book, Edmunds, and NADA. We didn't make it that far, but I'm pretty sure they wouldn't have come down even close to an honest price. I would strongly advise against McLeod Auto Sales, because they are straight-up crooks and will just make you angry. I have never seen anything like it. I really hope this review helps some people.