This story ends with the server running outside after we left to flip us off the double bird, screaming around other patrons and passers-by for us to "Never come back here again!!".
It doesn't get less classy, so 1 star for Kentucky Inn due to that horrific experience.
This was on 1/22/22 for the NFC divisional game.
The Story:
Kentucky Inn was one on the list of our rounds of Packers bars in Denver.
Becky was there who I met while scoping out the place a few days earlier (she was a patron, not working) I said hi and we chatted. She was helping customers find seats not "on the clock", great behavior of an employee!
Things went terribly wrong from there.
The server that came to our table was behaving badly emotionally, she didn't seem to be happy or wanting to be there, working. She was unpleasant in the way she spoke to us. We came in so happy and excited and the staff there literally ruined our vibe. Whatever is wrong with you, that's not our problem. We shouldn't, as strangers and customers, have to be your punching bags. Plus it's busy, you're a Packer bar -- knowing it's the playoffs!
We got our own water from a bucket in the back of the room - noting it's one less job for them to do!
My first beverage was great, it was a Manhattan Rye from their menu. Nice and boozy, great price.
The first server mentioned she wasn't going to keep waiting on us, so we had no problem with that due to her poor demeanor!
The next server seemed better, but it got worse, unfortunately. She stopped checking on us. There was a backroom behind us with a table, multiple stools, and a pool table. I'm guessing since they stopped doing their jobs, that entire side room cleared out well before the game was over and I saw several Packer shirts, so I'm sure they had planned to stay (see pic).
My next Manhattan Rye must've been made by someone else because the color and taste were completely different. Whatever, I drank it, but, the first was better.
It was a looong time before the server had come back. At least 20-25 minutes. So, finally, I went to the bar to order because I was hungry and thirsty. Our server was behind the bar along with our initial server. I guess people at the bar are getting the best, most attentive service? Not really fair to everyone there. I went to her to order and she totally REFUSED to take it. I couldn't believe it, still can't. As a former bar/restaurant worker myself, I don't get it. I'm doing the walk for you, I'm making it easier for you to do your job so that I can purchase more from this establishment, yet you refuse me? Wow.
She said to go back to my table and she will take my order there. Honestly, I wish I'd have grabbed some cash and walked up and tried that.
She also said the guy who was the food runner, could also have taken orders. How would I know? The guy never asked us anything or indicated that he'd take orders so I'm confused by her comment.
It took her another at least 15 minutes to actually come to our table again. She really took her sweet time.
Why? How does this benefit her?
I ordered a mushroom flatbread and another drink, sure to get a double since I have no idea when she'll decide to show back up. My friends order a drink and ask about the churros ordered 35-40 mins ago. The server said they were "defrosting". In retrospect, this was a red flag to cancel the order.
The churros come out, finally, and they were the whitest brown I've ever seen a churro look before (there is a pic from another Yelper, Heather, showing them). My friend tried them anyway and they were completely inedible. She sent them back.
My other friend ordered a dessert martini on the menu, which never showed up. My mushroom flatbread came out without any mozzarella cheese and someone dumped a ton of salt on the mushrooms. I told the server about the missing cheese and she repeated "there's no cheese?" as I picked up a slice from the meal sitting right in front of her to demonstrate the missing cheese at a closer vantage point.
I couldn't hear what she said (lots of loud people + mask) but 10-15 mins later another flatbread showed up with the mozzarella and bonus it had less salt.
We get the check and it's wrong. My friend explains. Next bill comes and it's wrong. Repeat. Two of us are paying with cash, one with card. She separates the card bill with the two cash bills. What's unbelievable is that when she separates them, the total somehow increases from the original bill. We explain and she still wants us to pay the inflated price. What? How can we even deal with this lack of logic? At this point I'm ready not to tip at all it's just getting SO bad. Instead, we tip about 10% which is GENEROUS given the service we received.
Her 10% tip is what caused her to run outside flipping us off and yelling to "never come back". That was more than she deserved and regardless, you don't get to respond like that if you don't like the tip.
These were older, more mature women serving us, but so immature!! read more