I'll be blunt -- this place was a very disappointing first impression. I showed up ready to go in, clearly 21 with a valid ID, but was refused entry just because my license was vertical. No explanation, no attempt to understand, no verification beyond the orientation of my ID. Meanwhile, my friend with a horizontal ID was allowed in with no problem. It didn't make any sense and felt arbitrary and unfair. What frustrated me most wasn't even being denied -- it was that they couldn't be bothered to explain why. If you're going to enforce a rule that literally turns people away, the least you could do is communicate what that rule actually is. Instead, I was just left standing there confused and bounced. Service wasn't helpful or accommodating in this situation, and it definitely didn't feel welcoming. If your policy is going to discriminate based on the format of someone's ID rather than their age, that's something customers deserve to know before they make the trip. I get that venues need to check ages, but what happened here felt bureaucratic and unnecessary. Until they explain or fix this policy, I won't be coming back. Would not recommend based on experience. read more

Poor customer service. They let the line get long before someone will come out of the backroom and help the next customer. They don't seem to value the customer. read more

they don't take vertical IDs for people who have just turned 21. it shows many signs of incompetence and laziness from the management team and staff team. there is absolutely no reason to not accept a vertical. any moron under the sun buying a fake ID would never get a vertical. i've been told by many other dispensaries that the only reason they don't do it, is cause they are LAZY! They don't want your business! read more

The Joint Tacoma - Cannabis Dispensaries Near Me - Tacoma, Washington

The Joint is truly the last resort dispensary in Tacoma. I want to begin by saying the staff are friendly and clearly work hard. I have never had any issues in terms of nice service However, the selection of products is consistently underwhelming. A lackluster of brands on shelves and an online inventory that never seems to match what the store has in stock -- almost every online order I have come in for, I have been told the item I ordered isn't available. I also think the joint has some of the worst deals out of tacoma dispensaries, nor do they promote their deals as well as other places. overall it's a great place to talk to nice workers, not buy weed. read more

Kinda bummed about how they've changed. The new location does offer more of a selection however, the overall vibe is a bit of a let down. They have a points program and offer sales every once in awhile, but no smiles and not much interest in answering questions about product or helping me find what I want. The Joint used to be a favorite, but I'll be looking around for a new cannabis spot. too bad... read more

Always courteous staff members and the prices/deals are astronomical My favorite dispensary in tacoma.... read more

The webite is showing product that they do not have in stock..ALL THE TIME. I have gone to the Tacoma store the last 3 months looking to purchase a product that says is in stock, only to find out when I get there, no such luck. Just today I went to the Tacoma website and selected 4 different products that the website had in stock. Of the 4 choices I selected from the website, only 1 was in stock. If the person that reads this review is the website manager, you need to do a better job of managing the website, because right now, its terrible. I'm done going to the Tacoma store. read more

First and foremost, you guys will never get a penny of my money again I am a customer I called four times. No one answered then once someone finally answered I was on hold for 10 minutes then I came in and complained to the manager and she and she didn't say anything. She did not say a damn word she walked away. You were supposed to apologize to the customer. I spent money up in there. My heart earned money up in there. I should not be treated like I don't mean I am the reason are paying your bills we as customers are the reason why you guys are open and paying your bills so to be treated like that is unacceptable. I will never ever ever ever spend a damn dime. I've been there again. You guys are pathetic and you need a new manager she is the worst. read more

Stopped in to pick up a little cannabis for the weekend. Security checked ID at the door and you had to look towards the camera a pull down your face mask. Overall good selection. Knowledgeable staff. We even got a discount for being first time customers. Would return if in the area again. read more

The Joint Tacoma - Entrance coming from small parking lot. Well lit. - Cannabis Dispensaries Near Me - Tacoma, Washington

First time there and the staff was friendly and their recommendations was spot on! Definitely will be back!

I decided to visit The Joint after seeing some of their products and prices through Leafly, as they were RIDICULOUSLY great prices compared to the other shop I frequent. I entered the building making sure to have my ID in hand, expecting to be carded, but when I walked in, it looked like all the staff were behind the counters and there was a man and a product vendor standing to the side deep in discussion. Someone behind the counter motioned me over, and as I get up and start talking to her to tell her what I'm looking for, someone starts yelling from behind me saying "MAAM I HAVE TO CHECK YOUR ID" and was extremely aggressive about it. It was the same man who had been talking with the vendor, and after reading another review on Yelp, it sounds like the door guy makes a habit of not paying attention and then aggressively confronting customers. Extremely off-putting and unprofessional, dispensary or not. After getting that sorted out, I was explaining I was looking for specific strains that were listed through leafly at the great prices, and several of the bud tenders just stared at me like I had grown a second head, telling me they would NEVER sell flower for that price, yadda yadda. After realizing it was pointless to debate it, I tried to just buy an eighth, and all 4 strains I asked for, no one could find. When they were offering alternatives and I would ask questions about the strain, the only thing they could tell me was whether it was an indica or sativa. I realize that dispensaries are a different energy and environment than an average store, but this experience was terrible. Ultimately it's a business, it has customers, and customers don't want to pay to leave a business feeling empty-handed and pissed. I will continue driving out of my way to go to the shop where the online menu isn't up for debate, and they seem to have quite a bit more professionalism. The one good thing I will say is that they have an impressive selection of edibles, including products I've never seen like potato chips and sugar packets. I'm sure I could find those somewhere else, though. (I've attached the screenshot from their menu to prove I didn't imagine the obscenely good prices. I've also looked at their menu again before posting this, and not only is this item still listed, there are MANY others listed for a similar price for the same amount.) read more

The Joint Tacoma - Too-good-to-be-true pricing - Cannabis Dispensaries Near Me - Tacoma, Washington

I do not recommend this shop. Their online ordering is not accurate, for example I somehow was able to order product they dont even carry. The one other time I had tried to place an order I never got confirmation that it was received or anything, only got an email the next day saying it was rejected. Not to mention their prices are extremely high compared to other shops in the area. Also they do not at all follow proper mask guidelines. Today and the last time I was in the shop there were employees on the floor with no masks. The manager did try to apologize and expressed he had been recently tested and was negative - however it doesnt mean one cant become a carrier after they were tested. This is probably the first and only business I have been to that didnt adhere to the mask mandate and the shop is EXTREMELY small. I kept being made to walk by people rather than the worker bring the product to me. Dont waste your time or money here, plenty of other well priced and responsible shops you can support. read more

Make sure to check the date of the cannabis you buy from here. Got some terrible stale flower from almost 2021...(dated Feb 2022) And it's almost may 2024. Selling over 2 year old flower??? When i called to ask why they sell old flower the dumb girl on the phone pretended to not know they did that and was very condescending...F*ck that place..All corporate cannibas sucks. read more

Not the best quality selection for flower, personally, but every now and then I run in for prerolls. Decent prices for those, customer service okay, ever a terrible experience purchasing. But. Recently, I bought flower there for the first time. My bad. Got home and it basically crumbled when lit. No smoke. Thought maybe I'll mix it with what I KNOW smokes and it just ruined that. Crumbled. Never had the problem so don't know. Just wanted to voice my concern and disappointment and kept getting hung up on. Feedback is important for a business, the tone and language of their responses can cause a positive outcome or negative review. Exactly why I was calling but am now here. Within the past two weeks I've been in twice and once my ID wasn't even checked at the door (no one was sitting there) and the next time I came in I told an employee and she said "luckily you weren't undercover" yeah.. luckily. read more

I knew more than my Bud tender did. She was to concerned about her appearance than making me walk out happy. Instead of spending all of my money there I went somewhere else. read more

Apparently they don't accept vertical IDS. Went in there. No on checked our ID. UP until we found a good doobie and showed them the ID and the budtender said I HAVE TO KICK YOU OUT DUE TO THE ID Okydoky - take my money else where Spread high positive vibes. Not neglect the cannabis supporters and send them out the door and get a bad review. Prices are too higu as well. Doobies else where range a $1-$3 below their average priced products. read more

I've been hearing about this place from friends for a few months now, and decided to check it out for myself last night. Walking in, I was 4-5 in line and expected to be there for a while but was surprised to find myself at the counter within minutes. The budtender I got the chance to work with was awesome. Friendly (as they all seemed to be), and knowledgeable. I ended up walking out with a handful of prerolls that he had recommended instead of what I'd gone in for, along with a smaller number on the receipt than expected, and was not disappointed. 10/10 great experience, will definitely go back. read more

No prices on nothing. Not even the clearance section. So had to scan EVERY item I was wondering about. Didn't have what I wanted. And the redid the parking lot so there's only about 5 parking spots and a tight fit to back up to get out of it. Everybody was having fun. read more

Terrible experience at this place. First they tried to tell me I'm not 21 because they miscalculated my age and then when they verified that I am indeed 21 they told me they don't take vertical IDs. read more

I got some vaps pens here and both of them died out while there was still half of the weed in them! I came in with them and they went and got the Manager. She basically said too bad for you! I will never go in here again! If I could give a zero stars I would! read more

Man this place is great. Each patron receive on one service. Only you and your budrista at the counter. Staff is very knowledgeable, prices are the best in town. read more

Found it a little unprofessional when I stopped in for a quick purchase. I had a non-vertical issue with my ID, it's bent in awkward angle, but never prevented me from purchasing a number of times here. That is not the unprofessionalism part of the matter, but when you take my state ID and show your customers and ask for their input if I should be allowed to purchase, that makes it a terrible experience. Plus the budtender seemed so annoyed that I didn't know what I wanted, I was trying to describe a certain type of feeling I was going for, but was shot down to a rude question, Indica or sativa? Because truthfully, I do not know lady!!! I am still new to recreational smoking. But the second star is for your OTHER professional budtenders whom I purchased from and had very strong product knowledge. read more

Get ready for the bait-n-switch, advertised items are never in stock. Advertised daily specials also have non-advertised stipulations. Bad biz practices and a plethora of local competition with the same product at or below the price here. It's a no from me. read more

There are A LOT of pot shops in T Town, i recommend trying any of them ..just not the joint. 1) parking is a problem. A huge problem. Prepare yourself for the one handycap space be taking up by an uber. Honestly, this is one bad day away from a parkinglot brawl . 2) trying to pull out on to either so tac way or 72end is like playing frogger. Neither of these two things stopped me from going as a customer, as i found the staff enjoyable and prices low. Untill today. There are ways of dealing with customers so that any request ie: put away your vap pen. Comes out in a respectful non offenceive way. Yeah, not so much. And that, my darling yelpers, was 3 strikes your out. Hard to get to and hard to deal with? No, honey, way too many pot shops in T Town. read more

I went in to this store and bought a cartridge and battery for 70 dollars the next day i went back to get a different battery cause i thought the one they gave was not working so i payed another 15 dollars.The dam thing still did not work.So i took cartridge back and asked for an exchange. The guy flat out told me that there cartridges are faulty.They would not exchange it for a new one.I never asked for money back i just wanted them to make it right. so basically i wasted my money and my time will never return to this store and all the people i have sent there way will never return we will drive to 38th street from now on. read more

I do enjoy this place. Most employees are very helpful and nice. Sometimes I can get what I am wanting but lately it seems like I get something i like one trip and then next time it's out. I just moved to the area. This place is convenient for me. However there is one employee I am tired of dealing with. I ask for advice on a certain flower since they are out and i get zero help and a negative attitude. There is zero customer service from this employee. They make me never want to come back. I am still a newbie and learning what I like, the lack of knowledge and assistance is very underwhelming. read more

If i could give them 0 stars I tried going there for my first marijuana experience i just turned 21 and they didnt let me in cause my ID was not horizontal. Stupidest shit ever they lost a paying customer never going here again. read more

Their prices are almost twice as much as Mary Mart. They condescendingly hover over you while you look- if I wanted someone to hold my hand at a store I would've brought my mom. Oh and their parking sucks. read more

Very bad experience just now with one of their employees. Its hit or miss there when it comes to customer service. May even have to place a BBB report. I would not recommend. read more

Made me drive 30 minutes because they told me they had something they hadn't had in a month. I was really mad and I asked to speak to a manager and she was also unhelpful. On a brighter note I went to bloom Cannabis Tacoma and had a great encounter and got some amazing products. BLOOM is 5 stars read more

K.C is a great budtender! Knows the product, excellent customer service skills! I always enjoy my visits!

Latoya went above and beyond, to say her customer service was extremely "HIGH" would be an understatement. She's dope and turned a good day into a great day. Thanks again Latoya, appreciated your friendly and caring nature. read more

What a shit show, the parking is terrible, overpriced, use the same picture for most of their online selections. Ordered online at 11:00, it's now 11:50 and the order is still "verifying". Annoyed I pull up and wait for a while and decide to just go in. After wasting my time with this shit place, they then tell me they won't serve me because they don't accept vertical ID's...what stupid ass dispensary policy is that?! Garbage place, don't waste your time. read more

I really dont complain too much about cannabis customer service.. especially when i buy mostly from Seattle... but this place by far takes the cake with their unnecessary rudeness. Now i gotta go outta my way to pick up cuz yall wanna act nasty towards your patrons. Wild read more

Always has a good selection of what I need and the crew is always chill and happy to help. Thank you guys!

Excellent place. Went out of frustrations from my normal shop and stumbled into my new favorite. The products are expansive with amazing prices and the staff is helpful, knowledgeable and provide and unrushed experience. Great place I would highly recommend. They also have amazing deals. read more

Went there today. Normally they're pretty ok. Today I got the most underwhelming budtender in all my life. No overstatement, this chick was sidetracked from the second I went to bat. No 'excuse me', no indication that I had any fraction of her attention. I begin to speak again, and once more she turns and talks to her coworker. I asked her if she was done. I felt a little guilty for sounding like my father, but that guilt faded quickly as I began to suspect she had been more than sampling the merchandise. I asked her more questions. Which she answered in a most slapdash and almost reluctant way, it seemed a strange mixture of cloudy thinking and irritation that I made her deign to acknowledge my presence. I started thinking about the taste of the government cheese she had in her future, and started getting nauseous as she made her way to the register whilst doing doing her chatty cathy routine, and I forgot some of the stuff I wanted to buy. No "thank you", just chitty-chatty bang-bang back to it. She didn't have the stankest attitude, but she was irking, fo shore. Tall black dude with face tatts, you cool. Mexican chick with arm tatts, you cool. Eartha Kitt jr, start boiling pasta shells for your velveeta, I think you might need to perfect your recipe. read more

I enjoy the staff here very much and the prices are better than most. I don't go anywhere else anymore because they have good parking, a customer loyalty program, really good prices, great employees, and a nice shop with good selection. read more

The staff is always very helpful and super friendly. They understand what I am asking for and always get me great cannibals.

What a great place. George was awesome, spent quite some time going over the selection of products with me. Very knowledgeable. Will definitely be going there in the future. read more