Dr. Marc is simply the best. I have multiple Joints that are far closer to my house than the Allendale location, but I have never received the sort of personalized service that Dr. Marc provides, at any other location, whether locally in Austin, or at ones I have visited in other cities (katy, houston, Las Vegas) Dr. Marc takes the time to find out exactly what hurts and what is bothering you, and then he not only does the basic routine that all the other locations do, but he also makes sure to target the particular area that is hurting. Dr. Marc has been the only one who was able to get a release from my area of pain (2nd rib, left side) and that was after visiting multiple other chiropractors as well as other Joints as well. As I said before, I drive 45 minutes just to come see him, even though there are at least 3 locations that are closer to home. I highly recommend Dr. Marc. He'll fix what hurts. read more

Dr. Starkey is the reason for this 5 star review. I was reluctant but desperate when I had some lower back issues and thankfully the first person I encountered was Dr. Starkey and since then I've tried to come back whenever he's there. He takes his time and utilizes an effective yet gentle approach. I love his bedside manner and his sense of humor and he never seems to rush you out. I continued to membership for maintenance purposes and Dr. Starkey always manages resolve any neck or back issues I might be experiencing each week. From one doctor to another, I really appreciate his approach and technique. read more

Dr Evans is a wizard. She has over 30 years of experience and fixed me right up. I will be going back here for all my back pain.

Avoid at all costs. As noted in other reviews, this place makes it as difficult as possible to cancel a membership (can't cancel until two months after you sign up and then you have a tiny sliver of a window between your eligible cancellation period and when they charge your card for the third month). They do that so they can try and sneak another charge onto your credit card -- just like they did to me. I'm in the process of filing a dispute with Chase as a result to get my money back for a charge initiated just today. And then I'm having Chase put a block on this merchant so they can't charge me again. I canceled my membership because I don't have enough time in my day to get to the physical location for adjustments to make the membership worthwhile. So the idea of stopping by to fill out a form to cancel is absolutely ridiculous. It's simply easier to have my bank handle the situation on my behalf. But again, sign up for a membership at your own risk knowing they will make it as difficult as possible to cancel. read more

Very nice doctor and solid chiropractic. They do there best to run a good business. The adjustments I received were pleasant and efficient.

I like the people who do the adjustments, but do NOT let this company debit from your credit card for your monthly fee! My last appointment was in October of 2023 and after MANY emails and phone calls and formal notice with my attached neurosurgeon's letter (I had spinal surgery in January and was told 2 months prior to that to discontinue chiropractic services), The Joint continues to debit that monthly fee of 69 dollars each month to my credit card ...... now completely ignoring my phone messages, written messages, and emails! It's been going on 8 months as of June 2024! My pest control technician had a similar experience with The Joint where he eventually had to have his credit card company issue him a new card. Not sure how in the world this operation maintains a 4 star rating. My credit card company will now remove each new charge, but they can't seem to block these people once you've given authorization. read more

Always a crap shoot given rotating cast of docs - weekends are least predictable. Good luck on finding consistent quality of care. AWFUL experience today with a cookie-cutter doc who wanted to use adjustment technique that is contraindicated for me. When I told him, his response: I'm the doctor, these are the techniques I use, I have decade+ of experience, so this is what I do and I won't do/don't know other techniques. I asked for credit for visit since he would not provide treatment; he refused (of course). He may indeed "know" what he is doing, but for his "doctor knows best" ATTITUDE alone, he ranks a BIG FAT ZERO on quality of care. Dr Peters was great - but he is no longer there. read more

The Joint is fine if you are desperate to get in for an adjustment. Over the years, I've had some decent chiropractors and some terrible ones here. Writing this now after a really bad adjustment from Dr West who literally spent 1 minute with me, not asking me what my trouble areas were, and leaving me with a throbbing headache. I watched her spend 25 minutes with the patient before, while rushing through mine and treating me with very little care. I am livid at the lack of care and poor adjustment. I don't go out much during the pandemic, so to go out and come back feeling worse than before is infuriating. This review is for Dr West and not the other doctors there. read more

So, I have had plantar fasciitis that I have been treating on and off myself for a while. Treat it for a while, feet quit hurting, so I quit doing the exercises for it etc, you get the drift. Well a friend of mine told me I need to quit screwing around and just go see these people, that they helped him when he mentioned his foot pain during an adjustment one day. Said that they manipulated his foot and taped it up, and showed him how to change the tape at home and he hasn't had any problems since. He wouldn't shut up about it so one day I finally broke down and went. Well, the first time I went in, it was 4:45 and they just couldn't possibly see a new patient right now, they were about to have their 5 pm rush. Never mind that the office was dead and they welcome walk ins and don't close til 7 pm.. irritating but OK that's life. Second time I go in, I fill out the paperwork, and the gal explains to me how people can just scan their key chain card and go on back, and how this paperwork is connected to other Joint Chiropractic locations so I can go to any location. This is kinda cool. I like it. The office was clean and the staff friendly and honestly these things combined is the only reason these people get an extra star. When I go to the back I am talking to the Dr and I tell him whats up about my foot. He says he forgot his supply bag at another location but I should you tube "Rock tape and plantar fasciitis" and that was that. Seriously annoying. They don't have supplies for all the Dr to use there? You cant borrow some from the Dr next to ya? Didn't want to manipulate it or anything just oh sorry use you tube. At this point I am annoyed and am just trying to be positive. Hey, I got in, and since I have to pay either way, I can still get my back adjusted! I was really really really trying to give these people a chance. He had me do some bending and stretching and says that we could still do an adjustment. When I get on the table he has me face down and has me lift my legs off the table as far as possible. Well, I am able to lift my right (my dominate leg) higher than my other leg. WHAAAT? My dominate leg is stronger than my left leg?! NOOO WAAAY! He interprets this as my right hip is "too far back" and recommends 8-10 sessions to fix my "hip problems". I'm done with these snake oil salesmen at this point. I have never experienced any hip pain what so ever! I have enough wrong with my body I don't need to invent a "hip problem" just so I can throw money at it. And looking at the reviews that have popped up since I first was looking at this place, I am glad I only paid the $30 and didn't get roped into a contract. What a rip off. read more

Went to this location which is not the location that I usually go to because I was in the area. The doctor who adjusted me did not know what she was doing, and made me feel worse. When I went back to my usual location the same day, I was told it would still cost me a visit because the doctor at *this* location was not willing to waive my visit earlier that day, though she was aware she did not help, and even told me to come back if it got worse. Why would I go back to someone who made my problem worse? Avoid this location! - the location off of Parmer and Mopac is worth the wait and the drive. read more

Do not buy the membership. They will not allow you to cancel a membership over the phone. You have to come in and sign a form to stop the charges. Ridiculous Update: In response to your comment, I am not looking for an explanation; I want to cancel over the phone. I tried calling again today and was told "this is our policy." Please let me know if I can call to cancel. Coming in is difficult for our busy family which is also why we need to cancel the membership. read more

Doctors here and also desk employees are rotated in and out. You will NOT get care from a doctor that knows your body or your history. This "joint" is a fast food version of medicine. The goal is to get you in and out as fast as possible. Even if you are a regular client due to convenience or low rates, God forbid you leave your credit card at home, they will send you packing! This happened to me last week! I was in a lot of pain. I forgot my wallet at home. Drove there - 20 min. Desk worker fiddled with the computer for 30 min, letting in 3 other patients that arrived AFTER ME... mind you, I'm a regular there... no matter... I'm not a person to them, not a patient in pain, I'm a $29 dollar bill and if I dont pay in advance, out the door you go! Its not like I'm someone they don't know... I have been coming there 2x per week for months... no matter! So while in pain, I had to drive cumulative 40 min, and haggle 40 min, only to go home in more pain then before. One of the doctors there, he had treated me before... he could have said... no worries, I know you, I'll trust you to pay in a few days when you come back... but nope! Unbelieveable! And... I'm unfortunately going to go there again because of convenience and price but be forwarned. You are NOT a patient, you are not under "CARE" very impersonal, cold, and factory like place. Bottom feeder operation! Even the chairs are cheap, ugly and unconfortable!There are no ice packs, no heating pads, no massaging machines, no extras that you find in most real chiropracter "joints" not a full treatment center. Quick and dirty so they can roll over your $29 dollars 20x per hour. When you arrive there, they dont ask for your name, they ask for your phone number! Remember, you are a number there! You get whatever chiro school grad they can roll in for the day. God! I miss my NJ Chiropractor! I would get red light therapy, elec stim, heat, cold, massage machine and more! Here? Krickety- Krack and out you go! And my NJ doc took insurance. The JOINT does not! I'll still begrudgingly go, but I'm sure not tipping or adding a good review! BTW, dont expect a gretting or a hello from ANY desk worker there. Bottom of the heap smart phone addicts, never lift their heads from their phones, begrudgingly ask for your phone number (your "joint" ID) and don't even look up from bbehind the desk. Even at McDonald's, workers are taught to say hello! Jeez! I miss my NJ doctors! Where at least they say hello! The best thing about "THE JOINT" is that your appointment is fast, not the wait... but the actual treatment... 50% of the time I kick myself for being cheap and not finding a real Chiro that I can count on to work with and heal me. Getting treated at the JOINT is a crap shoot. Maybe you'll feel better after, maybe not... I should know better... the problem is I hate driving... and this place is close. UGH!!! If you can afford the time and the $ extra, go somewhere else! read more

Dr. Peters is fantastic - I have yet to find a better chiropractor whom can work to relieve my neck and lower pain better. I was in Austin last October and part of the benefits of the The Joint is the franchise as you can visit any location. I had what I called "hotel bed" back pain and tightness in my neck... After leaving I was feeling lots of relief. I use to see Dr. Peters when he was in the SF bay area. He's a great addition to the team at the Austin Allendale location - he's upbeat, personable, greets you with a smile and he loves his patients. The front desk at Allandale was also super helpful. read more

Wayne and the staff are fabulous and thorough. I will be back soon. Very professional group!!

I've used The Joint services since February, and their new location off of Burnet at 2222 is doing the business proud. I'd passed the "now open" sign over the weekend and so decided on Monday to come in for an adjustment there (I'd previously been going to Mueller on the weekends and to the one off of 183 on Saturdays). The chiropractor Dr. Frank was conversational and attentive, and I felt like my presence was appreciated by him and both of the front office staff, one of whom complimented my ace parking as I came in. If you're a The Joint subscriber, you should check out this newest location: it's clean, the equipment is brand new, the staff are friendly, and it's in the neighborhood! If you're not familiar with the company, The Joint is basically a doc in a box type business where you can get your spine adjusted within minutes of your foot entering the premises. (I've often waited less than a full minute.) You subscribe monthly - the package I got was $49 a month for up to 4 adjustments - and if you no longer need regular treatment, you can suspend your account after you've been a regular subscriber for six months. (There may be other ways to be a client; this is just the anecdotal information of what I've been told by the company.) The system is efficient and painless - or as close to pain free as you can get with your spine being cricked back into place. read more

Hey great for anyone whom is on a budget. Very informative staff however I was charged for a second month and was unable to go due to a death in my family. I'm from mn and my father was killed in a horrible accident. I called to inquire about a refund or another month since I was not able to go as being in mn planing with my family his funeral plans. Due to the expense of a last minute of airplane trip of $1200. I was told that I would need to wait till the owner returned from a vacation of 10 days to get a result of my refund. In closing from the stress I really needed their help with back problems. I j open to hear sooner than later. read more

Dr Frank is AWESOME!! Love his bedside manner. This is the newest Joint location so they got all the coolest features...adjustment tables, lighting, TV, cool cement flooring. Love the location. Showcase LOCAL ART again!!!! That was my favorite part from way back... Emily is really cool too! See ya next week :-) read more

I love this location, everyone makes you feel like you belong there. The small window I have to open to get their help continues to amazes me, it's as if I have a chiropractor on call. Personally, I love this location. Its within walking distance from my home and where I run most errands. read more

I've been visiting The Joint in North Austin for about a year now and was quite happy to see one open up closer to me on Burnet. I was even happier with the service. The Joint in north Austin and the one over by Mueller always felt rush and like I was in an assembly line. Dr. Melot was attentive and open to my needs, even going so far as to ask why style of chiropractic treatment I prefered. I will be going back here again. read more

Dr. Marc (and his relief Dr. Nicole H) are a g-dsend! I crawled in to their office in excruciating lower back pain (literally). I was familiar with another location however this new Burnet location was closer. WHAT A FIND! If you have ANY skeletal or soft tissue issues, seek out Dr. Marc right away. He has a lifetime of experience and his hands are like gold. Dr. Marc does not stick to one modality and this is NOT a cookie cutter experience. He has been working with me to correct my challenges. explaining as he worked and has suggested several stretch and other movements to help me keep my (new and pain free) skeleton in great shape! I visited Dr. Marc twice a week for a the first 2 weeks (and Dr Nicole who offered her own special modalities) and then at least once a week for the past two months and have never felt better. The $69 monthly subscription for 4 visits, anytime is incredibly priced, as are the additional monthly visits of $10 if you use up your 4 (which I did). Dr. Marc is an essential in MY monthly budget, and should be in yours too! Special thanks to Jonathan the Receptionist whose cordiality, compassion and concern enhance this Incredible Find and to Dr. Nicole who worked on me the day the electricity was cut off because when I walked in & she and Jonathan both saw the tears and pain in my eyes! read more

Charged me 5 months when I finally didn't go. Not sure if it was helping or not. Their sessions are very short and sometimes painful, and I forgot to go back cancel. Asked to cancel when I saw I keep being charged. They refused without additional fees. They say they "froze" my account and I shouldn't be charged anymore, but they are still charging my credit card now. Scammy techniques and bad for your health. read more

To join in with others on here, we were also scammed by this location. We experienced the same situation described where we were misled on what we were signing up for and wound up being charged for months and months of service that we never agreed to. We didn't even know our service was active. We got a similar offer in response to our complaints, a very unsatisfying amount of our money back and credits we obviously didn't want, but nowhere near a full remedy. Contacting the owner involved weeks and weeks of getting the run-around and being told on more than one occasion that the front desk person had "incorrectly written our information down." This was about a year ago and it still irks me. I'm sure there are good doctors here, but the owner and front staff (as recently as a year ago) are not honest. read more

These people are thieves, they will continue to bill you after you ask them to stop. They will continue to bill you after they state that your account has been frozen. Was finally able to make it back to a physical location to fill out their paper work. Hopefully they will stop stealing my money now. Time will tell I suppose. I would not recommend anyone do business at The Joint, they are thieves. read more

This location and staff are great! Front desk remembers everyone's name and the docs take the time to understand your needs and support accordingly read more

I discovered this place about a month ago when I needed to be treated for a back injury I suffered while tending bar. This particular location caught my eye as it's right down the street from where I attend school during the day. I saw Dr. Marc who was very pleasant and informative in regards to my situation. I'd be willing to recommend this place to all of my co-workers. It's cheap, fast and you get quality care! read more

The best mix of professionalism, convenience and PAIN RELIEF!!! So glad to have this new location in the 'hood! read more

This company has franchises so, I am only talking about the location on Burnet Rd. In fact, I did not have good experiences in the past (far past) at the one in Mueller. I have had some of the best adjustments ever at this establishment. The chiropractors that work here are very impressive not only in the results, but their resumes. read more

The staff here is amazing! Dr. Dan and Ruby go above and beyond to make sure patient needs are met and they are so friendly. Dr. Dan takes his time with me and is genuine about my well-being each visit. Ruby is very easy to talk to and makes sure you understand the process and follows up after the appointment to make sure things went well. The location is always clean and I'm always greeted and sent off with a smile. Keep up the great work! read more

Dr. Jackson Humphrey is AMAZING. I have known him for several years and he is hands down the best Chiropractor around. He is a great adjuster and is very knowledgeable of all health conditions. He has helped me with various acute and chronic conditions - can't thank him enough! read more

I have been coming regularly for a few months and it doesn't matter which doctor adjusts me, they are phenomenal. This is not a wham bam thank you ma'am operation. They take their time to understand my problem and have helped me immensely. There is a Joint closer to where I live, but I choose to come here for the superior service. I highly recommend them. read more

Seriously?!? I am not pro-chiropractor but was pretty desperate for an adjustment. After my 1st visit I felt as though I had broken out of a cement cocoon. My second visit made me feel two inches taller! I am now "pro-Joint" for the huge amount of relief Ive gotten after just two visits PLUS they are completely affordable!!!! HUGE fan!!! read more

I love this place! Dr. Frank was very knowledgeable and informative and this will be my new go to location! I was thinking about canceling my monthly membership and just doing occasional visits but after visiting Dr. Frank I think I will keep it. I wish there were more affordable places like this for other aspects of health care. read more

I have had great experiences at other locations. Today was my first time to go the the burnet road location. The chiropractor instructed me to lay down, before asking me what was going on. There was no consultation, he was very rough, and the entire experience felt very rushed. And to top it off I do not feel any better. I'm not saying that the joint is bad as a company, but this experience was terrible. I guess you get what you pay for.... read more

This was my first time going to a chiropractor. I was a little nervous but that quickly diminished after speaking with the very nice receptionist Samantha & having time to talk with Dr. Boerger for the consult. Prior to the appointment (a walk in mind you, which was great!), I could not stand up entirely straight. After several adjustments I felt as I should be - straight & aligned... I could breathe! I even was able to get a good workout in afterwards, including some lifting. These guys are great. Am definitely going back and would not hesitate to recommend them! They are also very affordable and have reasonable monthly deals & packages. If you were a skeptic like me, don't be... And go! read more

So glad to be visiting this location weekly now that they're open! The staff is always personable and the doctors TRULY care. Thanks y'all!!

We were in town from Houston when my hubby's back was bugging him. My hand had been bugging me for weeks, but I was wimping out on treatment. My DH was so happy with his treatment - the female doctor filling in was fabulous. I was still being wimpy, so we left. We then made a U-turn and came back. She really helped my hand and gave me a bunch of good wholistic advice. I'm sad she's up here, because I've never had a chiropractor as good as her back home. You'll be lucky to come in when she's here... read more

Really happy with the care I get from Dr Marc. My health insurance will not cover chiro- so I was looking for a place with good pricing. (found it!) I have been a patient for over a year, and have gotten a TON of relief. Thank you! read more

Dr. Marc Fitzpatrick did an impression of a Chinese person when talking about the acupuncture needles he uses at his other clinic that I found racist and offensive. It was very inappropriate. I won't be going back. read more

Dr. Melot gave me an amazing adjustment today! This is my first visit to the Burnet Rd location and I was not disappointed. I walked in there feeling a little broken--but I left feeling awesome. Dr. Melot was very patient with me (as I had some special requests) and gave me a thorough exam and adjustment. He even did a few things that I've never experienced in my 30 years of chiropractic care. I love it when that happens! I love that The Joint has finally made chiropractic care affordable and convenient. I have great medical insurance that includes chiropractic care, but my out-of-pocket cost is still so expensive that I can't afford to go until it's too late and I can't move my neck. With this new location being so close to my home, I'm looking forward to regular adjustments and to feeling better. read more

I normally go to by Barton Springs location, however I recently moved up north to the Domain, and this is the closest location to me. I love it because they are so quick and I can go during my lunch break and be back in time for school. My first visit, Dr. Marc Fitzpatrick was very informational and seemed to care about every individual's specific concerns during their visit. My experience here was much more different than most of the locations here in Austin, and they are the newest one in the area. I have suffered from mid back pain for many years, and (to my surprise) Dr. Fitzpatrick had diagnosed me with scoliosis my second visit. He educated me on some workout routines and stretches I can easily do at home to help relieve the pain from my back and it has certainly been helping. Only downside is the receptionist who seemed to be annoyed about my inactive account during my 3rd visit here. I did not know that you cannot receive a service when your account is inactive, so she reluctantly offered to call the Barton Springs location to activate my account again but not happily. Her annoyance was very uncomfortable and very obvious, and saying that the work is "super annoying to do" and that automatically made me walk away. I don't understand why you would apply for a job and complain to a client about the tasks you're paid to do. read more