EXTREMELY UNETHICAL BUSINESS PRACTICES!…read more I joined the gym in early 2024 and cancelled my membership in June of 2024. Apparently due to some sort of miscommunication, something went awry with my cancellation and it was either not received, not processed, or both. A YEAR AND A HALF AFTER THE FACT - in October 2025, I receive communication from a debt collector saying that I owe almost $1300 in back charges. This gym NEVER, NOT ONCE sent me any communication informing me that there was an issue with my account. I was not provided any notice whatsoever that there was a problem - no bill, no phone call, no text, no mail. Instead they just kept accruing charges FOR A YEAR AND A HALF without my knowledge and hit me with a $1300 collections bill. I was never given an opportunity to correct this beforehand, before it got out of hand. This is NOT the way a reputable business conducts themselves.

I'm really torn on this review. I enjoyed the convenience of the gym and it was rarely crowded…read more Quality and maintenance of equipment is just ok. Lots of taping over cushion cracks instead of replacing etc. And fitness equipment is definitely aging. My biggest frustration and cause for me to cancel my membership was over the most ridiculous business practice. I set up my payments with auto pay from a credit card. About a year into my membership the credit card expired and I forgot to update my card. ONE DAY after the due date I get a harassing collection call. A simple text message or email asking me to update my card would do just fine. Then I see a $25 "processing fee" on my credit card after I updated it. AC (the owner) replied that he's not charging me, but it's the billing company he outsources to and they charge when an account goes to collections. Sorry bud, but you picked them and they represent your name and reputation. Needing to update a credit card within a few days of due date isn't something that should "go to collections" in the first place. The fact they're willing to let a member leave over something so trivial and typical is beyond me. Recurring revenue on monthly auto pay is the life-blood of many businesses. There are plenty of payment solutions in the market that would make life easier on your customers.

Requested to pause my membership after my Pregnant wife and I were in a fairly serious car accident…read moreand going through rehab for a few months. The manager denied my request to pause so I cancelled it. Two weeks later they still charged me my monthly payment and annual membership fee (didn't know this existed). Called them back thinking it was a mistake and they explained they have a 30 day cancellation policy and if I reported to my credit card company they would send it to collections. Absolutely insane management style exhibited by this place. They tout they are a local family owned gym but the owner lives in Austin. Other staff was friendly. Gym equipment is very old and subpar and it was always packed but that's what you get from a cheap gym. Can't wait for better gyms to open in this area.

Best thing around town right now. The prices are decent enough and the staff is friendly. Somewhat…read morelimited in their equipment. It may not have everything you want, but it's got anything you need. 24 hour access is pretty standard now, but it can be rare at these smaller gyms, so they've got that going for them too. There are tanning beds, a stretching area, tons of cardio equipment, traditional machines, and a smaller free weight area. This place can get pretty busy at times, but I'm generally in during off hours and rarely have to wait for equipment. All things considered, this place feels like the small business it is and you get the sense that your money means something here. If that's important to you like it is to me, you'll find that you definitely get your money's worth at this gym.

I've been a member for 5 years now since they first opened and still enjoy the workouts! I'm the…read moretype that can get burnt out after a while of doing the same thing but what I love about Circuit 31 is that Adam changes up the workout every day, keeping it interesting and as challenging as you want. My son now loves going too and it's perfect for his using the free weight area. What keeps me going to this gym and keeps me working out: 1. Easy no appt or class time necessary... just jump in 2. The fun tabata-style circuit is changed out daily and focuses on different body types 3. It's an all-level workout so you make it as challenging as you want and let's face it some days I don't feel like doing it but that brings me to this next... 4. It's only 30 ish minutes! You DO have the time and it feels great to workout even on those days that are tough 5. Last but not least Adam has a vast amount of knowledge and is a trainer so he or a team member will show you how to do the exercises properly or how to modify if you have an injury. 6. Actually I lied and one more :-) This is a locally owned gym in Allen so I'm happy to show support and EVERY time I walk in they greet me by name and are all so incredibly friendly. I'd give them more stars if I could! *********

I've been shopping around for gyms, and really wanted to find a place that wouldn't be too rough on…read moreme. I haven't worked out in a while and was nervous about joining a gym that would be too intense. I appreciate that the workout here is 30min. It really worked me, and I could do it! I have knee pain, and the coach made sure to help me with modifications so I could still work out, but not hurt my knee. The staff is very friendly and helpful! You go through all the stations, and each one has a video for you to follow. Very little thinking is required. Top notch for me personally. I haven't had to use it yet, but there is a key fob system that allows members to come workout during non-staffed hours. Firmly team no kids, but they also have a little kids area to sit your kiddo. I know this is unusual as my sister complains often about not being able to workout at a gym. My only wish is if they had a sauna but it's not enough of a want for me to not go. I'd much rather have personalized service. It was clean, friendly, and i had a great workout! I am excited for my membership, and highly recommend checking them out!

After my home CrossFit gym closed down, I tried out multiple CrossFit gyms in the area. I found…read morethat many other gyms lacked the traditional CrossFit programming, community and atmosphere I was looking for. However, with Sanctum CrossFit, I feel like I have finally found my new home! Sanctum CrossFit is the best, most welcoming and supportive CrossFit gym in the Prosper area and North Dallas suburbs. I have had the chance to work out here a couple of weeks and I have enjoyed the programming, coaching, community and the gym environment itself. The coaches are hands-on, knowledgable, encouraging, and CrossFitters themselves. They have coached me through strength, conditioning, gymnastics, and more. The CrossFit programming is also the traditional WODs you would see at a CrossFit affiliate gym. For example, here at Sanctum they work through strength cycles, different skills, short and longer workouts, and even partner WODs on Saturdays. They are encouraging of their athletes competing in local competitions as well! The gym itself is large with two sides, one side being an open gym and also utilized for youth classes sometimes. The gym is accommodating to large class sizes, but that doesn't take away from the community feel you get when you workout with the group. I have throughly enjoyed working out with every person and coach I've met here so far. I appreciate all of their encouragement and support, there is nothing better than getting through a challenging workout together! Ultimately, Sanctum CrossFit has checked every box for me as an experienced CrossFitter. So, whether you are looking for a new gym, want to drop-in from out of town, or even if you are brand new to CrossFit and want to give it a try, Sanctum CrossFit is the place to be!

I've tried several CrossFit gyms in the area, but this is one of the best. The programming is…read morecreative, the coaches are great at what they do, and there are so many ways to get involved in the community and make friends. I especially love that there are different types of classes and something for everyone, regardless of your level of fitness. It's a really well-run small business, and the gym is huge!

Working out here is such a great experience - you HAVE to try this gym! I've been a member for…read moreabout a month and can already feel and see positive changes. The boot camps are creative, scalable to all levels, and fun. The coaching team is super knowledgeable and top-notch. The 45-minute workouts are strength-based with cardio mixed in. They are adaptable to wherever someone is at in their fitness journey. Huge benefit: child watch is included in the membership, and my daughter LOVES coming here. So many fun toys, and the child watch staff takes great care of her. The "floating floor" is a game changer. It makes plyo moves and jumping feel so much better on my joints. I find I am able to do more and burn more calories as a result. The mobile app is great. You can book camps in advance, see who is coaching, and keep track of how many camps you've attended throughout the year. They offer a variety of class times that work for working moms like me. I really hope they add one Sunday class at some point, but otherwise this gym is pretty perfect. As part of the membership, they offer focus meetings with coaches where you can do an In Body Scan and get advice to work on your nutrition and fitness goals. They also have super cute apparel, workout supplements, and accessories available for purchase. So glad this gym is open and can't wait to see this community grow.

GREAT place to work out! Welcoming community and a fantastic workout. Shout out to my favorite…read moretrainer, Alicia! She is AMAZING. I signed up for their trial period and just loved it so much (hoping to join soon!!). You'll definitely get a good workout every time you come here.

I absolutely love coming to this gym. Every time I walk in, I know I'm going to get a great…read moreworkout. The workout area is perfect for my dumbbell and kettlebell strength training, and I never feel like I'm missing anything I need. On top of that, the atmosphere is what keeps me coming back-- the staff, the virtual instructors, and the members all create such a positive, motivating environment. I honestly love this place. Only Con: Cost (Can be brought down with buying Mat/Towel 2nd hand) & Sometimes its hard to schedule during popular hours (You can schedule day of & 2 days in advanced though!)

I absolutely love this Hotworx gym! The staff is super friendly and accommodating (special shout…read moreout to Avery and Reyhan) The space is spotless, and even the other members are great to be around. I've never had a bad experience at any Hotworx, but this one is hands down my favorite!

Been with this gym for six months now. Had a decent relationship with my trainer, Bryant, until…read morestay at home orders. First, I told him I would continue paying him until I could get back in the gym. This is because I appreciate the toll it takes to own and run a business during a time such as this. He has a family and partners and I sympathize with that. For multiple reasons, I did not feel the same respect from him. My girlfriend and I made mention of the fact that her son has asthma, which puts him at a much higher risk of DEATH if he catches COVID-19. Bryant's response was short and un-remorseful. I asked him several times to help with at-home workouts, trying to get some sort of semblance of my money's worth. He did very little to help and ignored me multiple times. No checking up on me, no "hey how are your home workouts going?" "Is there anything I can do to help?" "Let me know if you need anything." Nothing. When my girlfriend, who was subbing yoga teaching as partial payment for her competition prep, told him that she was unable to teach yoga because of the stay at home orders and, again, her son has asthma and he is at higher risk, his response was "K". Absolutely no commitment to my experience as a paying customer other than "you can show up to the gym [illegally, risking your health and the health of those around you] and train." And then, when I asked for a refund for services that I WILL NOT BE RECEIVING, his response was basically "no." (Text screenshot attached). Notice we had a deal that I would help them with their social media as well. What I do for a living and charge $125 an hour to do. More than double what Bryant's time is worth. Because, I enjoy helping when I can. I advise anyone who is in the market for gyms and trainers to be very careful when making your selection as this is a small glimpse into the reality and their values and principles as business owners.

Will forever love this gym! They recently changed their ownership up for the better. Chris remains…read morethe heart and soul of Tri-Force Fitness, but Mr.Fought is gone gone. Everyday has been a blast with my Fit family! Still loving and supporting each other for every workout

I've been a member at multiple HOTWORX locations over the years, and this one is by far my…read morefavorite. The facility is consistently clean and well maintained, which I really appreciate; especially the bathrooms! The owner is incredibly kind and generous, and the staff is always welcoming and friendly. It creates a really positive environment that makes you want to keep coming back. If you're looking for a HOTWORX location that truly cares about both the member experience and maintaining a clean, comfortable space, this is definitely one I would recommend.

Amazing Studio!! The event on 03/10 was so much fun with amazing venders!! Kim and Riley were a…read morehuge help!