1/5
Unfortunately, this was one of the worst restaurant experiences I've had in a very long time.
We specifically stopped at The Iron Grill because I wanted my dad to try the wings, which I had enjoyed in the past. From the moment we sat down, however, our server was extremely unfriendly and seemed irritated by even basic questions. We asked him to explain a few items on the menu, and he either didn't know the answers or acted as though we were inconveniencing him simply by asking.
We ordered three orders of wings, and approximately 10 minutes later our server returned to tell us they were out of wings except for enough to make one order. We went ahead with the one order, and unfortunately, they were terrible and nothing like what I remembered.
The biggest issue, though, was the flies. I am not exaggerating when I say there appeared to be well over 100 flies inside the restaurant. There were easily 20+ flies gathered along each side of the backs of our booth, and throughout the meal we were literally trying to protect our food and drinks from flies landing on them. It was extremely unpleasant and raised serious concerns for us about the cleanliness of the establishment.
We also weren't given silverware or napkins until we asked for them.
The drinks were another disappointment. I ordered a Pendleton and Coke, my dad ordered a dirty martini, and my girlfriend ordered a Washington Apple. All three drinks tasted watered down and were poorly made.
What really sealed the experience for us was the service at the end. Our bill was approximately $120. I am normally a very good tipper and would typically leave $20-$25 on a bill like this. Despite how poor the service had been, I still left $10 because I have never been comfortable leaving nothing, and I also didn't know whether tips were shared with the kitchen or other employees.
Our server then came back to the table, rudely tossed the receipt and change down, and said, "Here is your receipt and change." There was no thank you or anything else. The three of us just looked at each other in disbelief because it seemed very obvious that he was unhappy with the amount of the tip. After being treated that way, I picked up the $10 I had left and we walked out. This became the first time in my life that I have left a restaurant without tipping.
As we were leaving, it also appeared that our server was discussing us with another waitress and other staff members, which was a fitting end to an already terrible experience.
I don't enjoy leaving negative reviews, especially for a place I have previously supported, but this experience was unacceptable from beginning to end. Between the attitude from our server, the lack of basic service, disappointing food and drinks, and an unbelievable number of flies throughout the restaurant, I can't recommend The Iron Grill based on our experience.
I understand the restaurant is under new ownership, and I sincerely hope the owner takes feedback like this seriously because there is a lot that needs improvement. Unfortunately, after this experience, we will not be returning or giving this establishment our business again. read more
