While I can very much recommend the folks at the showroom, and the nice displays at their showroom, I am giving this company only 2 stars.
The issue is the delivery service.
They refused to deliver my purchased equipment (for a new bath) into my home where it will be used due to their fear that they would be sued if they soil my carpet or scratch my floor.
All they would need is a simple waiver statement for the carpet or floor.
The delivery consisted of one guy (the truck driver) showing up and wanting to make the delivery UNASSISTED, with the company's excuse being that they usually deliver to the "contractors" who are standing by to take delivery.
This is really bad policy that could result in breakage of components...all to prevent hiring of a second deliveryman to assist with the delivery.
Lowes and Home Depot ALWAYS send two deliverymen out and are ALWAYS happy to deliver the equipment wherever needed.
I hope that Inspired Bath pays more attention to all aspects of their customer service in the future, including delivery policy. read more