Installed a new mailbox after the last one had a door malfunction (rusted hinge). Replaced in bad…read morecold weather and it's a nice match to last one. Definitely consider other products.

Lots of cool wooden…read morethings. Walpole Woodworkers is a home and garden type of place that has an incredible selection of mundane but also unusual and unique items. Of course a lot of the stuff is wood, like fences, cool light posts and mail box poles, huge and elaborate play sets for kids, nice sheds, gazebos and pavilions, tables, chairs and stools and my favorite, little wooden bridges. I've always wanted a bridge in my back yard, just wish I had a stream or river to put it over. Walpole also has some very cool and creative gates, arbors, cupolas and lattice thingies. If you actually make it inside the store you will see gigantic and very impressive looking bird houses. These aren't just little boxes nailed to a pole but a seemingly endless variety of shapes and sizes for everything from humming birds to pterodactyls. Lots of bird baths so the avians in the houses can stay clean and cool spheres, thermometers, wind chimes, garden critters and great looking weather vanes. Even high quality basketball hoops and backboards. All kinds of things that you probably never thought of but once you see will desperately desire. Some of the stuff you can take home in your pocket, other things you need a huge truck to move. I love going here just to look around, I seem to find new things every time. Sure, a lot of the stuff is basically useless and unnecessary and this isn't Wal-Mart, the prices aren't cheap. But if you are looking for a bird house that probably has more room than most people's homes, an baroque and ornate moon gate, a fat little Hotai Buddha, a lighthouse weathervane or a cool but totally useless and frivolous little bridge, this is the place.

Poor customer service, and bad installation of swingset…read more Installer did not have all the parts with him. He told us he'd be back to finish the job. He did not return. After numerous calls and emails, the company managed to send the guy back out. Apparently, he added some of the missing parts. But not all, and the swingset is still not complete. So, I am pleading with the company to finish the installation (6 months later!), but multiple emails and phone calls have resulted in only two returned emails, neither of which provides an ETA. The women who answers the phone (same one; is there only one cusutomer service rep?), says the person in charge is dealing with 64 other problems across the country. Maybe they need to hire more people? I don't know. I just know I've got a swingset in the backyard that isn't safe for my children to play on. They're not happy. I'm not happy. And now I'm wasting more time telling my story to yelp.

After I posted my review, I received an email from creative playthings apologizing for losing my…read moreemail. Their email was not a response or consequence of my post as the email time was prior to my post. They have sent me the parts without charge which I did not request but appreciate. Thank you.

Fantastic experience with the Holliston store. I purchased a large Springfree trampoline and…read morescheduled the install for a few weeks out based on their availability. Called to reschedule the install bc my 5 year old was stuck home with Covid and would be bored out of his mind while I was working. The woman I worked with called the warehouse and arranged to have it installed the next day!! He's been bouncing away all weeklong. Very satisfied customers!

Had an exceptionally positive experience ordering a playset from the Holliston location…read more I spent months researching different playset options, and really came to like the modular approach at Creative Playthings. All playsets start with a core tower unit in different sizes and styles, with an amazing number of customization options to build some truly unique setups. They also offer preconfigured sets around common elements if you want to just order out of the catalogue. The quality is evident. The wood looks and feels sturdy, and has a lifetime guarantee. This also means that these playsets aren't an inexpensive option, but after comparing a lot of different brands, we found Creative Playthings to be a reasonable value for the price. Linda, the manager at the Holliston location, is a pleasure to work with. She is ridiculously knowledgeable on all the different configuration options, patient with customers and an absolute pleasure to work with. The Saturday we went, she was easily juggling four different families, and all left with an order in hand and smiles on their faces. Also, the Holliston showroom is extensive, and gives you a good sense for all the different options. Our kids absolutely love the set, and we do not regret our decision to go with Creative Playthings.

Recently I had the went to them to get the door for my wood stove fixed. New gasket for the window…read morereplaced and a new gasket for the door. The first sales man I talk to when I brought the door to them was great. Talk about the issues. Called to resolve how to best fix them. When the door was finally ready, I went to pick it up. And the was a different salesman at the desk. The original guy I was told was busy with another customer. So I had to deal with Kevin who proceeded to speak to me in a rude tone immediately. Told me my door was not there. Lie. I could see it sitting on a box. He was speaking to me so loud and rude I has to ask him why he was talking to me like this. other employees that were working there witness the exchange going on , and said nothing!! When I checked the door gasket it was not properly finished the two ends were not together part of the gasket was pulled down and gasket material was all flayed out. I ask the rule guy if he thought this was good work ? He starts the yell at me again and says come back in a week! And yelled at me to have a nice day!! I Forgot to get a receipt. When I asked for one Then threw it on the counter at me .Yelling at me again to have a good day.. Sorry so long winded. So I call to speak to the owner. Who called me once and I was working I missed the call I finally called when I could. His first comment was I called you twice... me ok I don't see that on my phone. Anyway he said he spoke to his employees. they said they they heard the both of us yelling ". Me) really !! I'm the customer. I only Came to get my door you've had for 31/2 weeks As for his employee the owners comment was " I don't know what his problem was " Me) oh so that's ok with you! The the owner said that before I came in that day, A family with a special needs child must have touched the gasket and had routined my gasket. Me ) really your blaming a " special needs child " me unbelievable " To conclude that ridicules episode the owner said he would deliver the door to my house and how was I going to pay the $100 repair! Me really you want me to pay for being verbal being harassed at your place of business. ( Him oh ok) same shitty attitude . The own did deliver it. They have a bad rating on yelp . Which he argued about too! My answer is him is that he has clearly been overrated. WTF I only went to get a simple gasket fixed

We could not be happier with our KozyHeat Chaska insert. Choosing an insert and envisioning it in…read moreyour home requires a few visits to the showroom and the required steps can seem daunting. We were starting out without gas at our home so we needed to line up a propane company as well as an electrician to install a plug in our fireplace to power the insert. From start to finish with the help of the owner Ryan and Dan, our installer we completed the job in a little over a month's time. I am happy I chose Hearthside.