I had a bad experience with Garcia Tile. We were encouraged to buy extra tile to make sure we had enough for when the tile guy did his work, thinking we could return any unopened packages. Better to have more than not enough.
After the project was done, I brought several packages back to Garcia Tile, very heavy packages, the guy looks at me like I was a ghost, all the salesman friendliness and warmth gone.
Then he says several times, "We told you there was a 30-day return policy." As in, our ass is covered, we're not going to lose any profit on this deal.
He sure didn't say it several times when we bought the tile, maybe he said it once to my wife. If I had heard that, the return deadline would have immediately gone on my Google calendar, maybe I would have even delayed the purchase.
So now I'm stuck with several very heavy bundles of tile worth several hundred dollars that I have no use for. Thanks for nothing, Garcia Tile. read more