We didn't have the best end experience with this DJ company. We had some communication issues during end of planning process. Our hired wedding coordinator had trouble getting responses in the final two weeks before my daughter's wedding. Day of wedding they sent assigned DJ to the wrong location, although our change of venue had been confirmed a month prior. On wedding day, once DJ arrived- he refused to emcee or make any announcements. It was as if he had never worked a wedding before. Our hired coordinator and the venue coordinator had to try to take care of those duties for him. This caused some confusion and some relatives missed key wedding events- it was quite disappointing. The DJ also played the wrong song for the bride & groom's first dance. He had to be told to change songs and we had to help him find the correct one. Bride & Groom had answered their detailed questionnaire a month prior to the wedding - so they had all of the songs, announcements to be made, etc and we are not sure what exactly happened. I work in Human Resources, and from my viewpoint most of the issues were lack of communication between their administrators & actual assigned DJ but it's hard to say.
The DJ also had come off somewhat rude & unprofessional to our wedding coordinators. Several family members witnessed some of that unfortunately. Several guests and our coordinator commented to me that the DJ and the person he brought with him had been drinking and smoking during the reception.
I paid the company in full - day after the wedding, they sent me an additional $50 due invoice. I sent them a lengthy comment letter by email, text and through Thumbtack that explained what our experience was that day. I asked for a 1/4 refund as I felt that the services provided were not great and I certainly was not paying them anything added. They 1) did cancel the extra $50 invoice & 2) did not respond at all to my communication or refund any amount I paid. This was the only vendor in planning my daughter's wedding that we had any issues with. We are not rich people- this has been quite an undertaking to do a lot of the planning ourselves. Thankfully, we were able to get through the problems we had with the DJ without too many noticing problems. I would not recommend this company for a wedding or big event. They could have served us better in several ways. read more