I used to be a loyal customer, but last week I purchased a Graco Booster seat in a pinch. When I got home to set it up and get ready for the next day, I found that it only had one arm in the box. I brought it back and the staff member called the owner because they did not have another to replace it and she said she would refund via Zelle (which was my original form of payment because the card machine was down). I could hear her on the phone as she confirmed my last name and got the phone number, Because I shop there frequently and have always had amazing experiences, I trusted this would be done. It was not done that day, the owner has not responded to my Zelle requests, and they are not responding to messages either. I am super disappointed with how this scenario was handled and will not be back. Silly me for trusting that a small business owner would honor their word. read more