While my review is not a positive one and I wouldn't recommend this experience to any bride-to-be, I will preface it with saying that I did buy my dress from here. I have more details below, but in summary the location is incredibly misleading, Linda was very unprofessional, and this experience nearly ruined the entire day for myself and my 3 guests who flew to be here.
When I showed up to the address on the website, I showed up to a house. This was not clear from any of the information on the website or in my email correspondence with Linda. The google photos are from when they used to have a physical location. We drove around thinking we were in the wrong spot and I called several times with no answer so we decided stopped at the address listed. When we went up to the door and gave my name, Linda answered and said 'I never heard back from you'. When I immediately pulled up the email where she confirmed my appointment, the story changed to 'all my technology is broken' and she said 'just when I thought I had a day off.'
She then told us she operates out of her daughter's home around the block, which was something she did not mention when she confirmed my appointment. Her daughter then showed up to the house to get her dog and we followed her to her home. I'm still surprised we went, but I was thinking maybe there is an area of the home or a guest house designed as a boutique or SOMETHING that looks professional. Instead, it's just her living room. She pulled out racks of dresses and we waited on Linda to show up. I was almost in tears at how ridiculous this entire situation was and nearly leave. Ultimately, I decided we'd just stay and use it as a low-risk chance to try on dresses before going to another scheduled appointment later in the day.
We picked out multiple dresses and Linda put them in a messy back room, all the while complaining about her technology being down and never really taking ownership of the fact that she forgot my appointment. I started to try on dresses and she called my Maid of Honor to the back room to help me in the dresses because she 'won't be there on that day' so my MOH needed to learn how to do the dresses.
I tried on multiple dresses with Linda only really doing the long strands of buttons and at one point gave me a veil. The mirror and pedestal she had was not set up for a bride over 5'5" as I am 5'7" and couldn't see my face at any point. She kept going on about being careful on the pedestal telling me she had a girl fall off one and hit a mirror at her other location and how worried she was about getting sued. The lighting in the room was terrible and at one point I wore a dress outside to see it in better lighting with neighbors gawking at me.
Ultimately, I did find a dress I loved but felt uncomfortable to order from her. Before leaving to get lunch before the next appointment, we asked if it's possible to hold the dress/how ordering works and all she really said was that she has another bride tomorrow and we should be find until then. As we leave she said 'Oh and I don't take card, gotta pay the rent!' which felt incredible unprofessional and weird to say to a potential customer.
We ended up going to another boutique and had the 'proper' experience that made me realize how incredibly horrible this was. However, ultimately the dress I tried on ended up being the dress I wanted so we called back to see if I could try it on again. She complained that she just started painting again but eventually (after multiple calls and her asking me to text her daughter) she agreed I could come over and try it on. The dress was essentially a sample dress and so I decided to purchase it since it didn't involve depending on her at all to order and ship me anything. To top it off, Linda made a comment after I'd purchased the dress that she wasn't going to ask me for a review so I think she knows how terrible this was.
All-in-all, as mentioned, I have my dress and a funny story to tell, but would never recommend this experience to anyone as I was mislead and poorly treated as a customer. read more
