I came in on a weekend morning and as I expected, the place had a bit of a line as most good coffee…read morehouses should. The ambiance is nice with a variety of seating types and a large room. The coffee house has experienced baristas offering beautiful latte art and a variety of coffee selections. My challenges are the stocking of pastries and accompaying items wasn't the best, possibly when I happened to come in, with several things out of stock. Additionally, order management seemed a bit haphazard with my order getting lumped in with multiple others and not being produced in order of customers ordering. Bottom line, I think Heartwood is a good coffee shop overall, but doesn't have the stocking or efficiency of a coffee shop I would rate in top shops. If this doesn't worry you - definitely make a stop in here.

We stop in to Heartwood Coffee on a regular basis and love everything they have to offer. We…read moreconstantly get lattes as well as their Dino cookies. The service there is fantastic even if they get super busy. The coffee shop vibe is immediately apparent when you walk in and I love everything about it!

This is a really unique and quaint coffee shop. The service was friendly and prompt, My iced Irish…read morecoffee was okay, but the lemon blueberry muffins were tasty. We have friends who normally work remotely from Open Door and they say it's typically quiet. Unfortunately for my wife and I, on the day we visited it was packed with a group of loud high school-aged girls who were very noisy chatting and clapping...I couldn't wait to get my coffee and get out. There were some adults in there who had their laptops open and I'm sure were trying to concentrate but I don't see how while we were there. Nice place. We would like to give it another try when it's not so full of boisterous teens.

My husband and I stopped in yesterday to warm up, and we had a great experience. The staff was…read moreincredibly friendly and helpful, and the atmosphere was cozy and comfortable. I also had the best cupcake I've had in a long time.

Very nice coffee shop within a small town. It's great to grab some coffee or tea or other available…read moreoptions that they sell. The inside is very nice and the staff is very friendly no matter when I have gone here. They seem very happy to serve their customers and always very happy to serve everyone.

The hot Matcha is very good. The chopped tea leaves make for a thick earthy drink. Hot chocolate is…read moregood with whole milk. Comfortable place.

We will definitely be back. From the moment we opened the door we could feel we were stepping into…read morea special place. The Celebration Tea was an amazing explosion of flavor in your mouth; Picking your own vintage teacup to use was another unique "value add" to the delightful experience. We opted for the Timeless Tea (requested at the time we made our reservation) which is a full tea luncheon- there was generous portions of amazing treats- sweet and savory! The food was fabulous! Mary, who served us, was friendly, knowledgeable and made us feel so very special. She even agreed to take a photo of our group for us and made sure we liked the photos she took. Yes, we will be back for another relaxing afternoon tea!

We felt like we stepped back in time having a perfect, quiet morning of high class tea. The owner…read moreis so hospitable, her name is Chris, and she recommended the Celebration tea (and cozy apple chamomile) to go with our delicious tea sampler. Everything she baked was scrumptious and homemade. At other tea places, I felt the pastries and apps were store bought. But she clearly made everything with love, and you could tell by the taste and presentation. We all got to pick out our own tea cups from a variety of beautiful sets. I would love to come back soon!

I'm glad I got to support local and finally check this shop out. I ended up with one of the April…read morespecials: the Sweet and Salty. That salted vanilla was delicious! Service was quick and the storefront is clean and inviting. It was pretty quiet the day I visited, just one couple who were sitting at one of the tables. I got my coffee to go and will definitely be back to try something else new.

Warm welcome from owners son and other female associate. Coffee was perfect temperature and smooth!read more

Love it here! My girlfriend and I are regulars and they make the best matcha in Ohio for sure. The…read morestaff are super friendly and make you feel at home in the shop. We also buy the ground coffee and the earl grey, super delicious and makes a great gift for loved ones. If you live in kent or are visiting... going to Bent Tree is a must.

This was my first time stopping into this coffee shop, and I'll definitely be returning. The…read morecoffee drink I had was very tasty (cold brew) and nothing fancy. I did ask the barrista a few general questions that she answered with a warm big smile. It's very cute and cozy inside. Due to the limitations of size, there was a long line trailing nearly outside of the entrance door, but that really just speaks to the popularity of this spot more than size constraints I believe.

Just like every other Starbucks I've been too except they get 5 stars for being fast, friendly and…read moreNOT condescending. My special needs son wanted a Cookies & Cream frappe, but since they didn't have the ingredients they helped make something so close, he couldn't tell the difference and it was sugar free! I love the baristas here! I got a unsweetened iced tea and all was good! Large tip for them finished off my visit and we were on our way in smiles!

Great. Drinks came out right. Not too crowded and conveniently located right off the highway.read more

In house made syrups!! IN HOUSE made almond milk!! And everything was amazing!! WOW!! There are not…read moremany other places doing anything like this within a 45 minute radius.. DOING IT RIGHT.. and I did not get any Gen Z stares when I walked in I was actually greeted and spoken to how customer service should be..

Had the Maple Latte. The coffee shop needed better outside signage. Lots of seating.read more

I came across this place as I was in the neighborhood. I live 40 mins away. And occasionally…read moretravel to Stow for business reasons. Today I wanted an iced drink and when I seen this place. I thought why not. I ordered the Valentines special. I believe it was called chocolate covered strawberry iced drink. It tasted good. Not outstanding. To me. I wouldn't order again. The reason I gave this place four stars is because of the after effects of the drink. I only drank half. And for some reason my stomach was doing somersaults. The only thing I could attest to it was the beverage. Because I hadn't had any food before hand. So the taste was good. The staff was easy to deal with. The location was great.

I live so close to this location and sad I haven't been here sooner! Coffee is great, seasonal menu…read moreis fantastic and I'm in love with all the rotating pastries!! The breakfast sandwich was the best ham croissant sandwich ever!! The only thing I'd say is service isn't the best, could use some improvements with friendliness and speed but over all i'll still give them 5 stars for the great beverages/food.

Highly recommend you check out Rowdy Beans! The coffee is roasted in-house and is always fresh. The…read moreservice is out of this world every time. Also I love the rotating menu as it adds to the coffeehouse experience of it all!

My husband and I were excited to discover this local independent coffee shop, however, we both left…read morenot overly impressed. I ordered the grasshopper latte and strongly disliked it to the point of leaving most of it. My husband ordered the hot choc-o latte, and while definitely better than my drink, we both thought it was just okay. We also ordered a sweet treat that they didn't have in stock, so we opted for a scone that wasn't all that good/was fairly dry. The service was fine overall. The woman working behind the counter answered the questions we asked. The atmosphere felt cold to us/lacked warmth despite obvious efforts to decorate for the holidays/make it look attractive.