Dear Customer Service Team, I am writing to formally express my disappointment regarding the service I received at your Rogers, Arkansas location today. I visited the store to exchange a defective riding lawnmower battery that was not holding a charge. Despite my previous experiences where store associates successfully located my account using my driver's license and Social Security number, I was informed that the exchange could not be processed without my physical Home Depot card or the original receipt. Furthermore, the associate at the counter was unprofessional and unhelpful. The situation escalated to involve two supervisors, yet the issue remained unresolved. This experience resulted in a significant waste of my time and gasoline, and has caused me to reconsider maintaining my Home Depot account. I plan to return to the store tomorrow to attempt to resolve this matter. I request that you review this incident and clarify the store's return and exchange policies, as the service I received contradicts my previous positive experiences with your company. Sincerely, Al Papa Rap Lopez 479-856-3606 Papa Rap Productions paparap.net read more

Thank you so much Steve for helping with my squirrel situation. You went above and beyond. I really appreciate you walking me through the process of ideas. You're amazing read more

I want to start by saying that I've had a very rough day. I had to get a few things at your store this evening, and was already teary eyed while I began checking out. That's when Jenna came over. She greeted me, immediately noticed I was struggling. She asked me if I was okay, if she could help me, and asked my name. Embarrassingly, just from feeling "seen", it made me cry more and I could barely say my own name. She pulled me in, she hugged me, and asked me what happened. I tried to tell her I was fine, but she didn't accept that. She hugged me again, and told me she's praying for me. And her smile and warmth told me that she is the real deal. Jenna walks the walk. I truly hope this message finds her, because she deserves to feel seen, also. I sat in my car, smiling, that real humanity is still out there. Jenna, thank you. I'm grateful that we crossed paths. read more

It's really distressing when you trust a salesman, and he tells you that a closed box is something that it is not and then you go back to the store and you return it.But they keep your sales tax and they tell you, it's a stocking fee.I'm not certain I will be shopping at any of their stores. Customer service is really taken a dive. read more

RUN! If the answer isn't on the webpage about the product you want to buy then the team members don't have answers. I had a series of questions and they were zero for 4 on each product. I got answers like 'I think' or 'Umm Maybe'. I am not spending thousands of dollars with you when you can't answer questions about your products. read more

Horrible service! Five interactions in two days. Lack of knowledge and extreme laziness with each individual I encountered Kevin needs to focus more on hustle and coach, well, let's just say I'm glad he's not my coach. I won't be back to this location and I'll stick with Lowe's from now on. Home Depot could learn a lesson from them read more

I don't normally go to Home Depot but I went yesterday with my daughter. She called me and said to be ready that she was buying me a blower. So of course I got ready and was very pleased with this store. The staff was very helpful on helping us find what we was looking for. The store is laid out very nicely and very clean inside. We found what we needed and checked out without any waiting. I would consider shopping here again read more

Wow this location was the bomb digity!! We met a merchandising individual here that had it going on! He was organizing the fruit trees and then cane with us and showed us the inside plant area. It was extremely well taken care of! The cactus and succulent area was legit! It was organized, cared for, and looked great. Great service and Plants well cared for... going to be a good spring location for plants. read more

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I will NEVER order at HOME DEPOT.Com. I ordered A patio set with fire pit. 1. Online track date was wrong and when it said it would be delivered on the 4th. It NEVER was UPDATED. After going through long waits for customer service, it was discovered that the Shipper only ships to Arkansas once a week. They rescheduled for the 12th. 2. When arrived with OUT a 30Min Prior phone call the boxes were torn. See photos. 3. Covers for seat cushions were not shipped. 4. Home Depot called shipper who said "they will check the loading dock and get back to me in a few days" In the end , after 5 calls to Customer service waiting to talk to a live person..it was decided to refund the covers and then just re order them. Covers are tracked to be delivered on Tuesday I'm not holding my breath. read more

The Home Depot - Nurseries & Gardening Near Me - Rogers, Arkansas

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Wow excellent service in the washer and dryer department salesman Alex was not pushy and had a great deal of information on the washer I wanted. I appreciate his patience. I was happy to have it delivered and Charlie was very professional he and his team mate did a great job removing the old washer and hooking up my new one. Fantastic job and at a Great value. Could not have been any better! Thanks Home Depot! read more

Everything locked up in cages like you're shopping in the worst area of a major city is ridiculous!!! This is not the Home Depot that I've prioritized shopping over Lowes because I thought it delivered a better shopping experience. I won't be back. We need a Menards! read more

I am amazed that this very poorly run business can stay in business. I've called three times to check and see if they have a product... Each time I was hung up on... The last time, I finally got through, the woman expressed distain at me calling and again sent me to never Neverland. I would love to meet the manager of this store. read more

Just like every Home Depot I have ever visited, a huge "big box" filled with friendly and helpful associates. This store was opened about four years ago to much fanfare and now it seems like it's been here forever. The usual housewares, garden, hardware stuff, as well as a large lumber area. Pretty boring review, actually. Nothing special. read more

So I guess the parking lot is the holy grail of all parking lots. They are against construction workers trying to make a living parking in the parking lot. They are threatening to have vehicles towed. There are hundreds of empty spaces throughout the day but yet they are being petty. I usually buy a monster there every morning so that should make me a customer right? read more

Mike Bennet .. the store manager did not care to help solve a problem. He did not give guidance or help solve a problem.

Would give zero. Not so much an issue with Home Depot, Rogers but issue with the vendor they use to deliver and install. Terrible customer service and did everything they could to get out of making the delivery that was planned for over a month Driving 2.5 miles to the correct road for delivery was too out of their way. And I find this out in the last 15 minutes of the delivery after I drove 700 miles to be there I will avoid all Home Depot's in the future due to this experience and will continue to spread the word on this terrible experience read more

I needed 2 boards for a small project. I asked the clerk if the price of $5 and some change was correct for the boards that I selected. He affirmed that the price was correct. When I went to checkout the price for each board was twice as much. It's not a lot of money, but it is annoying. He should have checked the price. Anyway, merry Christmas! read more

Worse experience with ordering online ever!!!!! never again Home Depot. The customer service desk needs training. see my review on their website read more

Went for a gallon of wood stain. The young guy working in the paint Department didn't even acknowledge me standing at the counter waiting for his help. He was too busy with the new gloves he had just went pick out from the shelf. I said hello and he then asked what he could do for me. I showed him what I had come for from a photo and asked his opinion on which color he thought it was according to the color chart. He looked at the color chart and said he wasn't sure, then walked off to get a belt clip from a cabinet to place his new gloves onto. WOW!! He then returned to me and I asked again if he thought this was the color, showing him the photo and the color chart. He said he couldn't say because if I don't like it I will then say "Well the paint guy told me it was this one". WOW. I then said okay, and walked off. He also walked away from the counter and began playing on his phone. read more

If I could give negative stars I would. 3rd time now I have had to wait a minimum 30 min and still no one to help at curbside but employees walking around on their phones. They wonder why their company is actually failing. POS company with POS employees read more

I don't know why I bother to go to Home Depot. They rarely have what I'm looking for, they have a very limited selection, and the workers are not well versed in their inventory. As an example recently I went there looking for some 1x1 support brackets. The first person I asked sent me to the wrong department. I then took off on my own headed for the hardware department. As I got to the hardware aisle I stopped and asked an employee if they had the brackets I was looking for. She "wasn't sure but they might be towards the end of the aisle". Of course they didn't have what I needed. I would like to add that their hardware department consisted of one aisle with both sides being used for hardware . I just shook my head and asked myself why do I even bother. My experience at Lowe's was everything that this one wasn't. read more

This store is awesome. 90% of the staff is highly knowledgeable and all are friendly. Me and my dog have been there more times than I can count, due to eternal yard and house projects. Thank you! Overall - this has been my favorite store in Northwest Arkansas in the four years we lived there. read more

Don't expect Home Depot to ship anything on time. Will not happen. Ordered on June 8th said I could pickup in store on Fathers Day. Then moved out twice. Got a call and told now they are "expediting it" to arrive at store July 1st. Wow. Horrible Service read more

I was amazed at how happy all the employees are. They were friendly and every one I passed asked me if there was anything they could help me with. I have a Lowe's very close to my house but will definitely be taking the extra time to visit Home Depot! read more

I have been to this Home Depot a few times and recently I was here with my husband this past weekend. CUSTOMER SERVICE: To me this is the most important part of this store. They are very knowledgeable and helpful. We have never had a problem finding someone to help us if we need help and/or have a question. They are very honest and straight forward, which is great. Good job! SELECTION: I'm not an expert on home improvement items, but I would be shocked if they did not have what you need. As most people know Home Depot is huge and has everything your little DIY heart could desire. read more

I used my lunch break to run over and get a couple of Husky storage boxes. I am on the isle and get the one large box and in the process of getting two more medium size one. I could not find the right lid when the associate said I had to leave the isle because they were going to get something off the top shelf one isle over. I said I just need to get these two box kids and almost done. She said you can come back after we are done. I said ok is getting a box off a shelf more important than losing a sale? She said we can't have you on the isle and we can help you after, and I replied I am on a tight timeline and have to get back to work. So I left won't use Home Depot anymore since they value a box off a shelf and their time verse a customer's time who is actively buying a product to keep them in business. Good job HD that's why I will go to Lowe's from now on. read more

Really love this location. Service is great and selection is great as well. If I need anything this is where I go; their competition is awful in this town. I can not say enough about Home Depot here or anywhere we have lived service and selection have always been great!!! read more

This Home Depot location is unlike any other Home Depot, their customer service folks from management down to the associate level are best in class. They are eager to help and take pride in customer service, even when the customer is high maintenance like myself! I appreciate their help tremendously! Lisa and Brandon are my absolute favorites! read more

Got a washer that was defective at delivery, makes the most god-awful grinding noise and sounds like it's just going to fall apart. Had been told multiple times by Home Depot a replacement would be granted since I contacted within 48 hours but never happened. A technician came to look at it and confirmed a replacement would be sent, waited a week and heard nothing, called again and was told it would be delivered that Friday, another technician showed up WITHOUT the washer and said he was just under the impression he was checking it.He also confirmed a replacement would be needed but said Home Depot had to put in the request, since he was from a third party. Between a month of phone calls totaling up to SEVENTEEN, the final "resolution" was "load it up yourself and bring it to us for a refund then place a new order". So more waiting? At least a week if not two of no washer when already been minimizing use? And finding a way to haul a washer? This is a joke. read more

Jesus (Zeus) does an awesome job at the pro desk and always has a good attitude! Great customer service and is always a pleasure to work with! read more

I purchased a bike rack for over $70 at this location and after purchasing I realized before leaving that the expensive rack was scratched. I asked the lady at self check out if they offered discounts on damaged items and she said she could do 20% off. I said thank you, and went to customer service with my receipt. I then explained the discount to the grey haired old woman at check out and she said "who told you that?!" I then explained that the lady at self check out had. Drudgingly, she said okay and issued the refund. The way she issued the refund confused me so I asked her to explain it and she rudely and loudly said "it's called I issue you a refund and you get your money back." And stared at me. I can't believe a customer service professional would speak that way. She needs to be fired! read more

Andersen Windows. We built a new home and purchased our Andersen 100 series windows from The Home Depot in Rogers, AR. We purchased the windows directly from THD in December, 2017. When the windows arrived for January installation, several were the incorrect size; some of the glass was ordered incorrectly and the hardware was all to have been polished nickel and some came in black. We have finally moved in almost a year later and we have a few windows that need to be adjusted as they won't even lock properly. The Home Depot has been completely unresponsive with zero follow-up and no accountability to make it right. Need windows, spend your money elsewhere. read more

This is by far the best home depot that I've ever been to including NY. The staff is far more helpful and knowledgeable than anywhere near my home and there really is someone in each department. Also, the space is huge and has a very widely diversified inventory. It's really a Home Depot heaven. They really take their time to educate the consumer. I came to this HD location and learned so much about wood flooring, then came back to NY and put that information to use. The normal HD person in NY was shocked because he's never helpful and always acts like I'm a pain. Can't get better than this! read more

trying to get a front storm door installed is impossible.after three weeks of waiting i called the store and not to my surprise they have the doors just sitting there.these big companys dont seem to care if you get your product or not, from now on its harbor freight or ace hardware,. read more

I needed a uhaul and Home Depot advertised that they rented out uhauls. When I called the store the customer service representative said that I would need to make a reservation online. It was not easy trying to figure out where to reserve the reservation because the customer service representative at this location and the website did not specify that I needed to reserve it at Penske.com and pick it up at Home Depot. So I finally figured this out. When I went to pick up the truck, the associates (3 of them) at the return/online pick up desk was fairly busy but not extreme. They were overly stressed and showing it unprofessionally. I felt like I was a problem by being there in line instead of a customer and I'm sure the rest of the people in line felt that way too. When it was my turn to rent and pay for the uhaul, the guy couldn't explain to me why it cost $250 up front. He said " I don't know, this isn't thru Home Depot so I don't know their prices and what they are charging you for". Weird??? ok.... so I paid for it and then he prints out the receipt and finally explained it to me but I felt he was just sloughing me off to get me out of the way. During my time in line and at customer service desk, the associate asked for assistance at the service desk a total for four times and no one ever showed. Under staffed? read more