My wife and I purchased over $1000 of patio furnature and the following week it went on sale for…read more$130 less. I contacted At Home customer support and was told they do not offer price adjustments. They did suggest that I could return the furniture and then repurchase at the reduced price. To me this is just a price adjustment done the wrong way. It would be difficult since the furniture required assembly and returning would be ridiculous. Update: 10/22. I visited the store and spoke with the manager, Vivian. She was most helpful and took care of the issue right then and there based on the receipt. She understood the policy but also knew it had to make sense. Based on this excellent customer service I am changing my 1 Star review to 5.

Get rid of the air fresheners. I would have shopped longer but I feared damage to my health…read more This place is intolerable if you have ASTHMA, LUNG ISSUES, AUTO IMMUNE DISEASE, PREGNANT, any other breathing issues. The level of scent in the air is incredibly toxic and suffocating. MY MOM HAD AN ASTHMA ATTACK AFTER 3 MINUTES IN THE STORE. Many people I know cannot tolerate air fresheners. IF YOU CARE ABOUT YOUR HEALTH, DO NOT SHOP HERE.

Absolutely a delight to deal with…read more They are extremely knowledgeable and a great value. I purchased a hot tub and outdoor sectional and they gave us a great deal and were so patient in working with us to sort out the options and pricing. I know we are going to love our new hot tub!

The people at Galaxy Home Recreation are soooo nice - and here is why I will NEVER buy from them…read moreagain: 1) Sales: They sold me a $12,000 Hot Tub at their "Big Sale". A week later, it was listed for $1,000 less than the sale price. I spoke to the manager about it and he said all sales are final and that I had signed a statement to acknowledging this at the time of purchase. True, but not a way to treat a customer. But the manager was so nice. 2) Electrical: They recommended an electrician to install proper wiring. They proudly display the electrician's business card and tell me that he was the best and lowest priced. He gave me an estimate an appointment time. I took a vacation day from work for my 10:30 appointment. He was a no show. I called and texted him - no response, no answer - until the afternoon. He said I was last on the list and he would be there at 4:30 or so. No communication and he was not concerned at all that he cost me a vacation day or that I was waiting on him ALL DAY. I cancelled and had the work performed by another who was $350 dollars less. So much for the best price. 3) Delivery: Two young men showed up to delivery a 700 pound hot tub - with a sheet of hard plastic to be used as a sled to drag it to the installation location - through a rock yard onto a lawn. They got stuck halfway through the rock yard and I had to jump in and help. They said if not for me, they don't know if they could have done it. 4) After sale: There was no startup chemical kit included. So far, no followup at all. They came up short in ALL ASPECTS of the purchase.

Interesting place. Mostly furniture. Great clock selection - a whole corner with antique clocks -…read moregrandfather clocks, mantle clocks and even coo-coo clocks! Prices range from amazing to crazy high - which makes sense coz they do consignment too. Fab selection of tables and chairs, China cabinets, chairs and even some patio furniture. They've got lamps and artwork and even (new) pillows and rugs A few small items near the front. Nice place to check out!

I wasn't looking for furniture or decor items today, instead I was here at Blue Chair has an Amazon…read moredelivery point. But after claiming my package - some cables for the Sprinter van - I took the time to look around this interesting shop. This isn't IKEA furniture. This isn't cheap stuff from some furniture supercenter. This is quality stuff that definitely looks like it will last. Arm chairs, sofas, grandfather clocks, dining tables, dressers, rolltop desks. Lots of interesting pieces and while none of it would work in my van, it was interesting to see. Yes, prices are higher than they would be at IKEA. It's solid furniture. [Review 19790 overall - 267 in Arkansas - 762 of 2023.]

Can you hear the jingle - "Haverty's has it... we've got it all!"…read more This store has good quality Furniture at decent prices and good quality - plus helpful associates too. They offer delivery assistance and have good store hours in a convenient and central location close to the interstate.

New review: Thank you Havertys for delivering our 4 New…read morechairs and putting them in the dinning room. Susan's very happy. Best wishes from Michael and Susan Small

I typically do not like to leave reviews for stores however; I have found the exception here. From…read morethe moment you walk in you are greeted with friendly smiles. My family of five were not looking for anything specific so we said that we would like to look around. My daughter loved the Sorinella Queen Upholstered Bed and insisted to get it. Not only was the quality good, but the bed frame was surprisingly sturdy and was perfect for her since she likes reading in bed. We asked David, a sales associate, for the price and found it reasonable. We decided to buy it and the entire process of payment, information, and delivery was the easiest process of any furniture items I have ever bought. They had a deal where if you donated $20 to the St. Jude Research Foundation you receive 20% discount. David was friendly and made us laugh. I gave four out of five only because the entire selection was smaller than I thought; however the selection pieces were modern and classic. Overall, Ashely's is a great furniture store. Although, they have a smaller selection I'm sure you will find something that you'll like.

DO NOT BUY FROM Ashley Furniture in Rogers, AR (YOU WILL REGRET IT AS I DO)…read more I ordered a new bedroom set from Ashley Furniture June 2026. I was told that since this was a special order it would be 6-8 weeks before it would arrive. I was fine with that, as the 6 week mark approached I contacted Ashley Furniture and was told the order should be in at the end of July, again I was fine with that. As the end of July approached I called them again for an update to confirm my order was still on tract, I was then told my order was delayed yet again (no explanation other than "these things happen) and it should arrive the first week of August. On August 3 I contacted Ashley Furniture again to check the status and was told my order was in and ready for me to schedule a delivery date. So as I'm setting up the delivery date, I'm told that there would be a footboard and night stand delivered, when I questioned where the rest of my order was I was told it was delayed. When I asked if she could tell me when the rest of my order would arrive she told me that it would be approximately 3-4 more weeks, but was unable to give me a specific time frame. When I asked why it part of my order arrived and the other part was delayed, I was only given the explanation of "these things happen" So I asked them to cancel the order because I was tired of waiting and no longer wished to wait another 3-4 weeks (that would probably turn into even longer) and that no one from Ashley Furniture bothered to have the curtesy to call me to give me a heads up on the delay and when I asked to cancel the order, I was informed that I would be charged a 40% restocking fee. (what a F*** Scam) Fast forward to last week , August 19th I received a call letting me know my order was in and ready for delivery. I decided to go ahead and go through with the purchase vs paying their ridiculous 40% restocking fee scam. When I scheduled the delivery I confirmed with the girl that was scheduling the appointment multiple times that everything was in, the complete bed, the nightstand and the dresser and it would all be on one truck and she assured me it would be on one truck. Friday, August 21 the delivery driver shows up with only a footboard and a nightstand and we were told that we would have to schedule another delivery appointment for the remainder of the order. When I called the store to ask to speak to the manager, I was told that he had just gone into a meeting and he would call me right back. I asked for the GM and RM's name and number, I was told the store manager was also the General Manager and Regional Manager. Well after several hours of waiting on a call back I decided to call Ashley Furniture corporate office (what a joke that was) they transferred me to the Rogers store where I did finally get to speak to the SM (who is also the GM & RM) I expressed my frustrations to him very strongly and told him that since no one from Ashley Furniture had ever contacted me to tell me my order would be delayed (not delayed just once or twice but 3 times) and the fact that only part of my order was delivered, that I wanted a 40% credit towards my purchase for the inconvenience of taking off work to be available for them to deliver and having to take off work again for the remainder of my order to delivered seeing how I was going to be charged a 40% Restocking Fee Scam (seems fair). He advised that all he could do would be to offer me a Gift Certificate to their store. No apologies for the delay and no apologies for no communication. I will NEVER!!!! buy anything from Ashley Furniture again and I have let my family and friends, as well as my coworkers and Facebook friends know never to buy from them as well. As a Service Provider one would think that they would be aware of delays with their product and keep their customers updated. I've been in customer service for over 20 years and if I treated my customers like Ashley Furniture treats their customers, I would no longer have any customers. I wish I would of done my research on Ashley Furniture before buying from them, as I would of gone somewhere else.

We recently moved to NW Arkansas into a new construction home and knew we wanted a very sleek…read moremodern looking pool to match the look of the house! I called and got bid from about 5 companies in NWA, and although Burton was on the higher end... I can tell you it is 110% worth it. I would not have traded a few thousand dollars for the quality and care we got throughout the whole process. I was living in California during my planning process and knew it could be tricky trying to get someone on the books living so far away at the time. Our sales rep was Whitlee! He was my first point of contact and walked me through the whole process of the pool. He came out to see the pool location before we even moved to the area. At that point I knew customer service was something they greatly value. We booked them in January 2020 and they started the end of April 2020. We chose a 16x36, 6 feet deep concrete pool with full end to end steps and a padded vinyl liner (it doesn't tear up my kids feet). We got an electric heat pump (which is awesome), a salt system, in floor cleaning system, a 3 LED lights that change colors. We also added the cutest giant concrete stepping stones rather than a traditional sidewalk. I love it so much and it really makes it look modern. During the process we upgraded the concrete to have a hand scrapped border (see pics below). Our project manager was Josh. He walked me through every step of the process and answered any of my questions (which I had MANY, ha). The teams doing each part of the project were fast and efficient. I have truly never seen harder workers in my life. I told Josh the project manager they all deserve a raise :). It was just under 4 weeks from the time they started digging to the time we were swimming. I was literally shocked. I know that timeline is not the norm because we didn't have a ton of "extra" things like water features and retaining walls, etc. But still... 4 weeks is impressive. Chris installed our vinyl liner and pool cover. He came to our house Memorial Day weekend just to make sure I had chemicals to swim for my opening weekend. I was so thankful he took time away from his family to do that for my family. Our pool lesson was with Jay. He was so patient and took about an hour to show us every feature and how everything works. I've probably called/texted him 4 times in the past week asking him questions because I couldn't remember what he taught me and he joyfully answers all of them. So in recap... I was nervous to start a big pool project because I have heard horror stories of people saying it was 6-9 months building a pool and that you never know when people will show up, etc. Burton was on-time and on-budget. I always felt like I knew exactly what was happening and when. In the end we have a beautiful pool even better than I imagined.

I can confidently say this has been one of the worst customer service experiences I have ever had…read more We contacted this company regarding work needed on our fiberglass pool steps. Eddie walked me through what would need to be done and provided a ballpark estimate for the work. However, when we received the actual quote from Roberta, it was more than 300% higher than the original estimate, with absolutely no explanation for the drastic increase. After spending weeks trying to get a hold of Roberta to understand the discrepancy, I eventually received a response from the assistant Manager Holly, stating that the work required a "repair" rather than a "renew" and that the fiberglass repairs were actually outside their scope of work. This raises several questions. If the work was outside their capabilities, why did Eddie initially explain the repair process in depth and provide an estimate? Why was a formal quote issued for work they now claim they cannot perform? And if something changed after further discussions, why was that never proactively communicated to us? Instead of providing transparency or taking accountability, we were left chasing answers, dealing with delayed responses, and receiving contradictory information. The lack of professionalism, communication, and basic customer service throughout this process has been absolutely unacceptable. Whether this comes down to incompetence, poor internal communication, or simply not wanting our business, the result is the same: a complete waste of our time and an incredibly frustrating experience. I would strongly caution anyone considering doing business with this company. Based on my experience, I would not recommend them to anyone.

Friendly staff here, and I love the selection of dirt, landscaping materials, various stones, and…read moremore!

showed up at the stone lot. found a stone that I liked. Asked for a price on some stone, he gave…read moreus a price and I asked him if he was sure he knew the one I wanted. Oh yes, I know. well, 2 weeks later I go back to buy about 20 tons of this particular stone. they gave us the price and it was DOUBLE what I was told 2 weeks early. I told him the price he quoted me two weeks earlier and he informed me that was the price for a completely different stone. that stone was on the opposite side of the lot, how could there be that kind of confusion??? Needless to say, I did not buy the stone from them!

I purchased two pieces of furniture that were delivered the following day…read more The delivery guys were troopers I live on the third floor. I think they deserve some recognition.

I see I'm clearly not the only person having issues with these furniture protection companies,…read morebecause this is EXACTLY how they steal people's money. They sell you these "protection plans," maybe come out one time, spray some mystery liquid on your furniture, and then when the issue comes back, suddenly they have an excuse why they can't help you. In my case, I bought a dining set with light-colored cloth seats. We have a toddler/granddaughter, so naturally there were a couple stains. I filed a claim, they came out, sprayed something on the chairs, the stains disappeared, and they told me if they came back to call them and they'd look at another solution. Fast forward a few months. We barely even use this dining table except for holidays or cookouts. After a recent barbecue, there were a couple NEW stains added from little barbecue fingers, but I also noticed the ORIGINAL stains had bled back through the fabric where they previously treated them. I pulled the original claim photos, and you can CLEARLY see that part of the staining is identical to the original damage they "fixed," plus the few newer spots. So I call them, explain this, and they tell me: "Unfortunately, this is considered an accumulation of stains." No... unfortunately, it's not. What you're calling "accumulation" is literally the original stain bleeding back through after YOUR treatment failed. Your own photos would prove that. But instead of honoring the warranty, they just make up wording to deny the claim. So essentially: * They didn't actually fix the issue the first time * The damage returned * They can verify it returned from previous claim photos * And now they're using that same unresolved issue as the reason to deny coverage Absolutely insane. And did I mention when you call Sam's and tell them what's going on, they pretend to listen and care and say, "Oh, we'll write this down and let a manager know." Well apparently LOTS of people have been "writing it down" and LOTS of managers have been "notified," because judging by these reviews, this has clearly been going on for quite a while. At this point, throw the whole furniture store away So here's my honest advice: Buy the furniture if you want to. It's decent enough for a few years. But DO NOT waste your money on the furniture protection plan. It's smoke and mirrors. Zero stars if I could.