Very sub par experience from their sales person to the installers. Told me there was a rebate I'd…read moreget back and I've been waiting since October. I've reached out several times and still no actual answer or help. Would not recommend to anyone

From the owner: Gary's Floor & Home is your number one choice for the best carpet and floors, dedicated to bringing…read morequality, unparalleled customer service at 5 locations across Northwest Arkansas. Now offering next-day installation on any in-stock flooring!

Get rid of the air fresheners. I would have shopped longer but I feared damage to my health…read more This place is intolerable if you have ASTHMA, LUNG ISSUES, AUTO IMMUNE DISEASE, PREGNANT, any other breathing issues. The level of scent in the air is incredibly toxic and suffocating. MY MOM HAD AN ASTHMA ATTACK AFTER 3 MINUTES IN THE STORE. Many people I know cannot tolerate air fresheners. IF YOU CARE ABOUT YOUR HEALTH, DO NOT SHOP HERE.

This is going to be a long one and it's the abbreviated version. I would like to point out that…read morethis is only my third negative review I've ever written. Not much has made me feel that dissatisfied and dismissed. But, this time. I mean, people have their limits. Let's start at the beginning... This was my first and only purchase from At Home. I purchased a $100 gift card weeks ago, on or around November 20th. The only notification I received was an automated email confirming the order. It never arrived and I was never charged - until one morning earlier this week. A charge for $100 was added then canceled a moment later (weeks after the order was placed) according to my card company I still have received no gift card I have also received zero communication from anyone at the company. In fact, they have made it as difficult as possible to communicate with a human customer service representative. Zero interest in assisting customers. Better for us to get busy and give up so they make more money. Total customer care failure I opened a complaint ticket and I received yet another automated email notifying me that my complaint wasn't in the right dept. So I had to file ANOTHER complaint and got ANOTHER auto email saying it had been received. The only human contact I have had is when I finally got someone (after 4 attempts) to pick up the phone. She told me a gift card had shipped on the 11th of December! That's the first I was hearing about it. She did not address any of these issues I've discussed above and brought to her attention. She did not give me a delivery date. She offered no assistance with my dissatisfied feedback. Is this the closure of my ticket? The feedback vacuum AND the overall buying AND customer service experience has been genuinely appalling. I've never experienced anything like it Honestly, I've never had a company treat me so unimportantly or insignificantly before. Especially since I've gone out of my way to show this company patience and extend a little good faith while waiting for some sort of attempt to retain me as a customer. So much for that As things sit currently, I just received a one sentence email from a "Customer Service Specialist" that simply said, "We sincerely apologize for all the inconvenience." No sign of a gift card yet, or even a charge, or shipment confirmation notification. We'll see how it goes at Christmas when it's time to give my sister her gift card since... I still have received no gift card Yes, seriously. This is all about a simple gift card Avoid this nightmare retail experience at all costs UPDATE: Was sent yet another automatic email response when I asked why I STILL HAVEN'T HEARD FROM ANYONE. It's officially been over a month and I'm no closer to a resolution than I was when I ordered the damn thing. Ugh!

We worked with S&G Carpet in Rogers, Arkansas, and couldn't be happier! We had hired a flooring…read morecontractor who pretty much screwed us over and we were left scrambling to get carpet installed before our belongings arrived to our new-to-us home. I went to the showroom on Monday evening right before closing and spoke with Hailey who was tremendously helpful. Robert showed up the next morning to measure, and he was very pleasant and thorough. Then Flavio showed up Thursday and Friday to install the 3 bedrooms plus a walk-in-closet. He was very conscientious with the install and did a fabulous job. Fernando, the owner, was also very communicative throughout the whole process. We are VERY pleased with the whole process, the price, and the carpet. It was less than four days from first contact to having our carpet installed! I would recommend S&G Carpet in Rogers to ANYONE who needs flooring done. I definitely wish we had contacted them before we had our vinyl plank put in! S&G in Rogers is an excellent company with great customer service and quality product. Highly recommended!

We had a very disappointing experience with S&G Carpet…read more The initial installation was extremely poor, staples and nails and screws were left exposed on the carpet and also thrown on the floor (a safety hazard, especially with small children), debris wasn't cleaned up, and there was even a spill that was not disclosed until we pointed it out. The carpet also had to be redone due to workmanship issues, requiring multiple return visits and extending what should have been a straightforward project into several days. (Install was Monday and was finally properly completed on Thursday) While the company eventually sent a different installer to correct the work (2 more times), the process to get there was frustrating. Communication from management was argumentative and combative at times, to the point that I did not feel comfortable meeting alone and asked my husband to be present. The tone of the interaction was noticeably different in person. We ultimately reached a resolution, but it took far more effort than it should have. After spending nearly $8,000, the level of workmanship, professionalism, and overall experience simply did not reflect the value we were promised. I would strongly recommend closely monitoring any work done and documenting everything if you choose to use this company.

Our sales associate , Jane Brown was very knowledgeable and friendly. she worked hard to get us a…read morechair in the store ASAP. We needed a lift chair and the one we picked was out of stock. She was able to secure one for us and avoid a long wait. While paying for the chair we found the staff that handles collecting and processing payment and delivery to be both helpful and very courteous. Since we needed the chair as quickly as possible and a major winter storm was forecast .....somehow they were able to arrange delivery the next afternoon. Can't say enough positive things or give enough praise for the entire team effort we received. No doubts here about who will be my first choice in the future!

My husband and I went in to look at two different cabinets for TV stand for a bedroom. I called…read moreback and spoke to the salesperson, Peter and bought one over the phone. When I received it it was damaged. It was the floor model that he had sent. When I tried to refuse it, he said he told me that it was as is but they still sold the item and they still sell it today. I would not recommend them at all. They do not have salespeople who have any integrity. Their bottom line is money.

Can you hear the jingle - "Haverty's has it... we've got it all!"…read more This store has good quality Furniture at decent prices and good quality - plus helpful associates too. They offer delivery assistance and have good store hours in a convenient and central location close to the interstate.

Mario has saved my special medical chairs more than once. Very thankful to see Mario this morning…read more He is a credit to your company. Prompt courteous service call. Thank you Havertys for your friendly customer service from start to finish. Best Wishes from Michael and Susan Small

Very helpful, good service. Look the wood floor and back splash tile we chose. Installation was…read moreprofessional and looks great. Very happy. Will use Abbey Carpet & Floor again, plus recommend them to others. Jeff S. Rogers, AR

Bad information on flooring product. Brought in a sample from Lowe's to try to buy local. The lady…read moreimmediately told me the product I had was NOT engineered hardwood. I knew it was, but wanted to see what they had to match and I wanted to her the benefit of the doubt. They didn't have anything that matched, so she began telling me about all the lawsuits from my sample product. When I asked her for the source of her information about the lawsuits so I could educate myself while researching...she responded, another dealer in Lowell, but there not gonna tell you anything. WTF!? I feel like this business will tell you ANYTHING to sell you their products. We were fully willing to purchase a whole house worth of flooring IF they could match the tone of the wood flooring we settled on. Not only could they not, they lied to get us to settle on something else. How do I know they lied? I can't find any public record of litigation or class action against the manufacturer of the sample product from Lowe's. Also: when she was banging on about the alleged lawsuits, she confirmed my sample WAS engineered hardwood after telling me it was luxury vinyl plank - confirming no educational foundation on flooring products - which is a red flag for a store devoted entirely to selling flooring.

Ivan and Felipe were great! My wife and I cannot say enough good things about their work and…read morethoroughness. They arrived on time as promised and immediately went to work. The finished our entire house in two days and the LVP and carpeting were fantastic. Both were considerate, polite and extremely reasonably priced. Our carpet and LVP both came from Benton House Carpet. Regardless if you you order from Benton House or some other business, Issac's Carpeting is the way to go for installation. My wife and I would highly recommend them. We tipped them at the end, which not everyone does and which they did not expect, but they really deserved it.

Issac was great to work with.. Fair and honest pricing on a urgent carpet repair. He was able to…read morestretch it back out and it looks new.. Was also on time!

Interesting place. Mostly furniture. Great clock selection - a whole corner with antique clocks -…read moregrandfather clocks, mantle clocks and even coo-coo clocks! Prices range from amazing to crazy high - which makes sense coz they do consignment too. Fab selection of tables and chairs, China cabinets, chairs and even some patio furniture. They've got lamps and artwork and even (new) pillows and rugs A few small items near the front. Nice place to check out!

I wasn't looking for furniture or decor items today, instead I was here at Blue Chair has an Amazon…read moredelivery point. But after claiming my package - some cables for the Sprinter van - I took the time to look around this interesting shop. This isn't IKEA furniture. This isn't cheap stuff from some furniture supercenter. This is quality stuff that definitely looks like it will last. Arm chairs, sofas, grandfather clocks, dining tables, dressers, rolltop desks. Lots of interesting pieces and while none of it would work in my van, it was interesting to see. Yes, prices are higher than they would be at IKEA. It's solid furniture. [Review 19790 overall - 267 in Arkansas - 762 of 2023.]