Although Julien at Mattress Firm's Rogers AR location was very helpful and knowledgeable, the…read moredelivery scheduling to Virginia was abysmal. I bought a mattress in June in Arkansas and scheduled to have it delivered in Virginia a month later. The central scheduling was unresponsive, rude and difficult to work with and difficult to contact. They didn't respond (didn't care) to the customer who had a finite time that the mattress could be delivered. It was scheduled for a Thursday delivery and didn't get delivered until Monday, costing me a hefty hotel bill. DO NOT GET A MATTRESS FROM THIS COMPANY, NO CUSTOMER SERVICE.

This is our second mattress to purchase. Justin made it super quick and easy. Very friendly and…read morereasonably priced.

Great place to shop! The prices are VERY reasonable, There is a nice selection of furniture, and…read morethe staff are wonderful! Marcus was able to find us products that met our needs and were within our budget. The delivery and removal of our old furniture was an easy process, in fact we got our new furniture the SAME DAY, and our old furniture was also taken away. Superb service, value and customer service! I highly recommend this store.

We bought a mattress but it ended up not being available. Cal kings are a pain to find and much…read moreharder to find a deal on one. The sales person and the store manager did a great job communicating with us and finding us a mattress that worked for us. Ended up buying my son a mattress when we picked up ours. I highly recommend because the prices are low and the service is great. I will definitely be buying my next mattress or furniture here.

Jay is absolutely fantastic!! I purchased the 12'x7' bed and couldn't be happier with their…read morecustomer service!! They delivered quickly and communication was fantastic!! I would Highly recommend them to anyone looking for quality and service!!

Jay was very nice and he knew what he was talking about. I went to mattress firm first and the guy…read morethere was rude and unhelpful. I would 10/10 recommend going to the bedding mart.

Can you hear the jingle - "Haverty's has it... we've got it all!"…read more This store has good quality Furniture at decent prices and good quality - plus helpful associates too. They offer delivery assistance and have good store hours in a convenient and central location close to the interstate.

Mario has saved my special medical chairs more than once. Very thankful to see Mario this morning…read more He is a credit to your company. Prompt courteous service call. Thank you Havertys for your friendly customer service from start to finish. Best Wishes from Michael and Susan Small

Our first stop on my quest to help my daughter get a decent bed for her place. Very warehouse look…read moreand feel but a large selection of forfeiture here including recliners, sectionals and beds. We didn't find what we wanted here. On the plus side, the staff didn't jump us the instant we walked in the door.

I came to FFO to mainly browse and see what they have. I did not buy anything on this visit, but…read morethat doesn't mean I won't in the future! They have a good selection of furniture - if you can't find something in the store, you can also shop on their website. Their customer service was good - friendly and helpful, but not too pushy or follow you around the store - so annoying when that does happen haha. Great store!

If it were possible to give a "0" star rating, I would…read more We purchased a Purple mattress from this location for $3500...were assured that it would be at the warehouse in Fayetteville when we arrived to pick it up. Flash forward to the next day. When my wife and I arrived, our mattress wasn't in stock. We were given the next level up from the one we purchased after much negotiation back and forth. We decided after the initial trial with the Purple that we didn't like it. We asked to return it per the policy of the Purple manufacturer. When we returned it, we were only offered a store credit to purchase another mattress. We weren't offered the refund that accompanies the return of a Purple mattress. We selected a Sealy Hybrid that has been a very good bed in the time that we've owned it. There was a significant price difference between the two, so we were forced to spend the balance in the store. Frustrating experience at every turn with this group. The chain as a whole may be better, but this location doesn't make the cut.

I went to this store to try a firmer mattress than the one bought from a different Mattress firm…read morelocation. The sales person assisted us in exchanging our mattress for a more expensive mattress adding an adjustable base in addition to original order. It took this sales person 2.5 hours to enter the invoice five times billing my credit card two times. Ten days later the second charge was still on my credit card. The sales person did not follow the original transaction to insure this credit was ever actually given. At the time of the second purchase we ordered a special pillow, only to learn 2 weeks later when the sales person entered the order multiple times the pillow was never added. When contacted on 11/16, sales person stated they would find out about it and never heard back from them. Then on 11/26 the sales person was again contacted and we then learned the pillow was never ordered. Such poor accounting practices and such poor follow up about this order would keep me from ever purchasing anything from this company again. We spent $5,300 and think that the service is really poor. If a zero could have been given, that would have been the review.

Our sales associate , Jane Brown was very knowledgeable and friendly. she worked hard to get us a…read morechair in the store ASAP. We needed a lift chair and the one we picked was out of stock. She was able to secure one for us and avoid a long wait. While paying for the chair we found the staff that handles collecting and processing payment and delivery to be both helpful and very courteous. Since we needed the chair as quickly as possible and a major winter storm was forecast .....somehow they were able to arrange delivery the next afternoon. Can't say enough positive things or give enough praise for the entire team effort we received. No doubts here about who will be my first choice in the future!

Quick update: As of 4/22 the pillows still have not arrived. No surprise there. Will remove this…read moreupdate if they ever do arrive. The service here is deplorable.

I typically do not like to leave reviews for stores however; I have found the exception here. From…read morethe moment you walk in you are greeted with friendly smiles. My family of five were not looking for anything specific so we said that we would like to look around. My daughter loved the Sorinella Queen Upholstered Bed and insisted to get it. Not only was the quality good, but the bed frame was surprisingly sturdy and was perfect for her since she likes reading in bed. We asked David, a sales associate, for the price and found it reasonable. We decided to buy it and the entire process of payment, information, and delivery was the easiest process of any furniture items I have ever bought. They had a deal where if you donated $20 to the St. Jude Research Foundation you receive 20% discount. David was friendly and made us laugh. I gave four out of five only because the entire selection was smaller than I thought; however the selection pieces were modern and classic. Overall, Ashely's is a great furniture store. Although, they have a smaller selection I'm sure you will find something that you'll like.

Tonight I went in your store to look for barstools. I have just moved back to Rogers and have had…read moreto watch my money. Chandler (Bing) supported my shopping endeavors. I didn't end up purchasing tonight because I want to make sure of measurements before I take the plunge!! Bing is professional yet absolutely hilarious. He helped me regardless of not knowing if he had a sale. He was polite and not pushy. He made going to this Ashley location fun. As soon as I figure out the space I have, I will buy my barstools from Bing and that is a promise. Thank you Ashley Furniture for restoring my hope for humanity!! Thomas Koontz