My husband and I were in search for a new mattress. The manager Scott was very patient with making…read moresure we chose the right mattress. After testing out several mattresses that ranged from firm to soft we finally found a mattress that was just right for both of us. Great experience and would recommended others for their mattress needs.

I just moved here from Oklahoma City and I needed a mattress quickly. Not only did I get one that I…read moreLOVE at a fantastic price, they went out of their way to make sure it was delivered to me the same day AND took my other mattress to another bedroom and set it up for me. Let me just say that I had been to a large furniture store previously where they couldn't even tell me whether mattresses were in stock without checking with several people, and after an hour (yes, an hour) of waiting when I picked a mattress literally within 5 minutes of entering the store, they told me it was after 2 pm so they couldn't deliver it. Shop local!!!!

Although Julien at Mattress Firm's Rogers AR location was very helpful and knowledgeable, the…read moredelivery scheduling to Virginia was abysmal. I bought a mattress in June in Arkansas and scheduled to have it delivered in Virginia a month later. The central scheduling was unresponsive, rude and difficult to work with and difficult to contact. They didn't respond (didn't care) to the customer who had a finite time that the mattress could be delivered. It was scheduled for a Thursday delivery and didn't get delivered until Monday, costing me a hefty hotel bill. DO NOT GET A MATTRESS FROM THIS COMPANY, NO CUSTOMER SERVICE.

This is our second mattress to purchase. Justin made it super quick and easy. Very friendly and…read morereasonably priced.

Great place to shop! The prices are VERY reasonable, There is a nice selection of furniture, and…read morethe staff are wonderful! Marcus was able to find us products that met our needs and were within our budget. The delivery and removal of our old furniture was an easy process, in fact we got our new furniture the SAME DAY, and our old furniture was also taken away. Superb service, value and customer service! I highly recommend this store.

We bought a mattress but it ended up not being available. Cal kings are a pain to find and much…read moreharder to find a deal on one. The sales person and the store manager did a great job communicating with us and finding us a mattress that worked for us. Ended up buying my son a mattress when we picked up ours. I highly recommend because the prices are low and the service is great. I will definitely be buying my next mattress or furniture here.

Can you hear the jingle - "Haverty's has it... we've got it all!"…read more This store has good quality Furniture at decent prices and good quality - plus helpful associates too. They offer delivery assistance and have good store hours in a convenient and central location close to the interstate.

Mario has saved my special medical chairs more than once. Very thankful to see Mario this morning…read more He is a credit to your company. Prompt courteous service call. Thank you Havertys for your friendly customer service from start to finish. Best Wishes from Michael and Susan Small

Our first stop on my quest to help my daughter get a decent bed for her place. Very warehouse look…read moreand feel but a large selection of forfeiture here including recliners, sectionals and beds. We didn't find what we wanted here. On the plus side, the staff didn't jump us the instant we walked in the door.

I came to FFO to mainly browse and see what they have. I did not buy anything on this visit, but…read morethat doesn't mean I won't in the future! They have a good selection of furniture - if you can't find something in the store, you can also shop on their website. Their customer service was good - friendly and helpful, but not too pushy or follow you around the store - so annoying when that does happen haha. Great store!

We ordered a $7000 bed. We were told in mid December that the bed would be delivered by "a…read moretechnician " on January 16th. That's a long time to wait but we agreed. We received DAILY EMAILS from Sleep Number reminding us that January 16th was the date and to be ready (obviously to not inconvenience the installer). The DAY BEFORE the delivery we were told 12:30 to 3:00 for delivery the following day. ONE HOUR BEFORE DELIVERY - we were told it would now be February 6th. Calls to the Roger's AR store were met with dismissive attitude. We canceled the order before it ever was delivered. Sleep number is very proud of their beds - like you are privileged to have one. Unfortunately the service was horrible. We are done! Order CANCELED! Now comes the fight to get our money back.

So I came in today to review a product. The staff was incredibly kind and eager to help, in…read moreparticular Josh. He was attentive, patient and answered every question I had. I am completely sold on the 360 bed models. The warranty is 25 years, yes 25 years they expect their beds to last that long. With a maintenance check at 24 years they say you can expect another 25 years out of them. Incredible, I've had our mattress for 3 years and it's already almost time for a new one. The mattresses are on the higher side but they are for a lifetime really, in my opinion worth the investment. Give Josh a visit definitely worth your time if you are shopping for a mattress.

If it were possible to give a "0" star rating, I would…read more We purchased a Purple mattress from this location for $3500...were assured that it would be at the warehouse in Fayetteville when we arrived to pick it up. Flash forward to the next day. When my wife and I arrived, our mattress wasn't in stock. We were given the next level up from the one we purchased after much negotiation back and forth. We decided after the initial trial with the Purple that we didn't like it. We asked to return it per the policy of the Purple manufacturer. When we returned it, we were only offered a store credit to purchase another mattress. We weren't offered the refund that accompanies the return of a Purple mattress. We selected a Sealy Hybrid that has been a very good bed in the time that we've owned it. There was a significant price difference between the two, so we were forced to spend the balance in the store. Frustrating experience at every turn with this group. The chain as a whole may be better, but this location doesn't make the cut.

I went to this store to try a firmer mattress than the one bought from a different Mattress firm…read morelocation. The sales person assisted us in exchanging our mattress for a more expensive mattress adding an adjustable base in addition to original order. It took this sales person 2.5 hours to enter the invoice five times billing my credit card two times. Ten days later the second charge was still on my credit card. The sales person did not follow the original transaction to insure this credit was ever actually given. At the time of the second purchase we ordered a special pillow, only to learn 2 weeks later when the sales person entered the order multiple times the pillow was never added. When contacted on 11/16, sales person stated they would find out about it and never heard back from them. Then on 11/26 the sales person was again contacted and we then learned the pillow was never ordered. Such poor accounting practices and such poor follow up about this order would keep me from ever purchasing anything from this company again. We spent $5,300 and think that the service is really poor. If a zero could have been given, that would have been the review.

Our sales associate , Jane Brown was very knowledgeable and friendly. she worked hard to get us a…read morechair in the store ASAP. We needed a lift chair and the one we picked was out of stock. She was able to secure one for us and avoid a long wait. While paying for the chair we found the staff that handles collecting and processing payment and delivery to be both helpful and very courteous. Since we needed the chair as quickly as possible and a major winter storm was forecast .....somehow they were able to arrange delivery the next afternoon. Can't say enough positive things or give enough praise for the entire team effort we received. No doubts here about who will be my first choice in the future!

My husband and I went in to look at two different cabinets for TV stand for a bedroom. I called…read moreback and spoke to the salesperson, Peter and bought one over the phone. When I received it it was damaged. It was the floor model that he had sent. When I tried to refuse it, he said he told me that it was as is but they still sold the item and they still sell it today. I would not recommend them at all. They do not have salespeople who have any integrity. Their bottom line is money.

Tonight I went in your store to look for barstools. I have just moved back to Rogers and have had…read moreto watch my money. Chandler (Bing) supported my shopping endeavors. I didn't end up purchasing tonight because I want to make sure of measurements before I take the plunge!! Bing is professional yet absolutely hilarious. He helped me regardless of not knowing if he had a sale. He was polite and not pushy. He made going to this Ashley location fun. As soon as I figure out the space I have, I will buy my barstools from Bing and that is a promise. Thank you Ashley Furniture for restoring my hope for humanity!! Thomas Koontz

DO NOT SHOP AT THIS STORE. The new management is a bunch of crooks. They won't honor Ashley gift…read morecards leaving us out almost $700. I went to the store to talk about this but found the staff to be rude, condescending, and not honest. God forbid you have to return an item as they will not refund your hard-earned dollars but instead give you an Ashely gift card. Which I stated previously they will not honor. AVOID THIS STORE as they are not committed to customer satisfaction or quality furnishing but instead theft, fraud, and manipulation. BUYER BEWARE

We were driving down Walnut and saw this place. We are brand new to Arkansas and opening some…read moreAirBnBs. In the 2021 it is difficult to find mattress in stock. We walked in and Joseph met us at the door. He told us they had mattresses in stock and he quickly became our best friend. We wanted the highest end mattresses they had. They were in our homes the next day. Easy. Great prices as well. We have been over paying for mattresses, I guess. Very happy we stopped and will be doing business with them again. They do have furniture but we were set there. However, something to keep in mind if the inventory shortages continue. Friendly, efficient and easy to work with. Thanks again Joseph!

Beware! Stole $2500 from us and never gave us product. Won't reimburse us either. Terrible…read morebusiness!!