Home Depot is a go to for so many, and for really good reason. They have literally everything you could possibly need to solve a problem around the house, and the staff is experienced, knowledgeable, friendly and able to assist in finding what you need and figuring out what you need as well. For the handy ones out there, this could be a one stop shop, though it never works out that way! On top of all that, Home Depot customer service has always been unbeatable. In my book, it's only second to Costco, which is saying A LOT! Well that all changed this month thanks to Saul Reyes, operations manager at this store. I purchased a giant Halloween decoration and a week later I noticed it had been reduced by another $100. Home Depot has always had a policy wherein they'll refund the difference in this situation, so I went into the store to access it only to be told that this didn't apply because the item was on clearance. The reality was this was on sale. The tags said special buy, the website said the same, and there were still numerous units at the other Reno stores but this store only had one left, and therefore this manager was claiming it was clearance and refused to honor the policy. I could've ordered one for delivery at $200 and returned it as my original without an issue. I tried to discuss with him but he would not see it any other way, so I called HD customer care who promptly refunded the difference. This is not the customer service I know from HD. I had planned to share this in the customer feedback survey but it expired so I'm sharing here. I will still be a customer but I will likely shop at other locations as a result. read more

Please do not ever order home improvement products from these guys. We paid the $35 to measure then we picked flooring and they sent us an invoice to approve for more than double the floor and installation. It took 3 weeks and countless phone calls with Home Depot. Com to get the order corrected. The floor was supposed to be delivered tomorrow, they show up at a rental house this am at 6:30. I told them not to leave the floor, the dumped it on the sidewalk and left. I had paid them extra to bring the floor inside, and they just left it out on a busy street with no regard. I have spent 2 hours this am trying to get this rectified , they say it will take 3 days to pick up. Home Depot used to be great company, they really do not care anymore about their customers anymore. read more

Quality/Quantity - Consistent, my DIY place. Good quality at very reasonable prices. FYI - If Walmart sells the same or similar item, it is usually cheaper there, when it's in stock... Atmosphere - Consistent, but the Home Depot on Steamboat is my favorite because they have less customers. Giant home improvement warehouse with the best prices. Self service, usually has everything I need and when I need it. Plenty of parking, but lots of speed bumps in the parking lot, kind of excessive. Open 7 days a week, see my picture, Yelp or website for specific hours as it differs slightly. Service - GREAT return policies!! Self service, so GREAT service, LOL. Price - I don't check, reasonable prices for good quality products. Amazing return policy. Owner Comment - Congrats on your success since 1978, now with 2312 locations and growing. Ranked #5 (2020) on the Fortune 500. What would take you to 5 stars overall is customer service. read more

The Home Depot - 9/11/22 Business hours - Nurseries & Gardening Near Me - Reno, Nevada

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The store was clean and orderly. We had some questions. Denise, I think she was a manager, had all the answers. She was so pleasant and helpful. Damien, was very friendly and helpful. He offered to help us with a large item that we purchased. He put it in the car for us. Both of them were so courteous and professional. They are an asset to the Home Depot organization! Thank-you Damien and Denise! read more

The Reno location on South Virginia has extremely helpful team members. The gent that help us with our lumber project was extremely helpful and saved us a lot of time in completing our varied projects. Lots of choices on supplies and materials. Great values as well!! read more

The Home Depot - Heavy duty tools - Nurseries & Gardening Near Me - Reno, Nevada

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Jeff, the store manager is a prime example of what customer service should look like! He was super helpful in finding what we needed for our project and made sure we got the best price! Thank you! read more

Horrible Horrible from DAY 1 - I should have walked away...ordered carpet (3 months out) they got here (down graded quality of carpet that I paid for) installers (not their fault) were not advised to move items I paid extra for) this is a mess. I am so angry read more

This place has like the worst customer service ever. It took me a full hour to get someone to help me cut some wood. They don't have a way to call someone over so you have to run around and find someone to help, and then when you get someone they have to find someone else who's trained to work the saw, which is a guess just one guy... and I guess he's hiding or something because no one can find him. read more

Online orders are prompt and free shipping on most items. Returns are quick and easy. Great value for most home and garden items.

We were having trouble finding the mirror we wanted for our bathroom remodel. We live in Carson and the stores there didn't have a 3rd mirror that wasn't broken. We had already purchased 5 and out of the 5 only two were good. We drove to Reno. The 'Steamboat Springs store was supposed to have 5 according to their website. They had none. Next stop was the S. Virginia store. They had them, we put 2 in our cart. Our plan was to open the packaging when we got to the car but I asked the employee at Self Checkout if it was ok to check them before we paid considering out past experience. He happily did it for us and the first one was in perfect condition. We now have 3 perfectly matching mirrors! The employees name was Josua! Thank you so much for helping us! read more

Stopped by waiting for the hubby. I found perfect shrubs and a tree for the back plus it was 25% off! I always have good luck finding what I want here. The load was too heavy for me to load plus it wouldn't fit in the Suv! That's where the 4Runner comes in handy! I can't believe how much we saved compared to out other nursery we have been buying from. read more

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We needed a new outdoor table because our overpriced pottery barn one lasted all of one season before it started to warp (it was covered whenever there was weather). So we headed to the Home Depot. Sean helped us by finding the table we liked, bringing it out and loading it. He was so nice and helpful. It honestly threw me off because customer service at bigger stores and warehouses is essentially non existent. The whole staff was super friendly. Saying hello and greeting when people enter and telling people to have a great day as they left. Just wow. So awesome. Damian is always friendly as well. He is the best and makes our day when we run into him. Thanks for the breath of fresh air and positive trip! read more

I like home depot. I know it's a chain hardware store. But the employees give you that hometown main street feel. So very nice and helpful. They take their time in explaining what works best when it comes to your issues. Like finding the tools for a job big or small. When i leave i feel a little bit smarter. Only negative i have is the self check out. I am not a fan. If I'm gonna do the job of an employee shouldn't i get a percentage off my bill? read more

Absolutely no service or help Dusty, under lock and key Had to ask customer service to unlock leaf blower section No clue about their products Very sad read more

Giving this store another bad review !!! I should have know when the guy said it's great to use this adhesive to affix the black splash in the kitchen and said set it and forget it lol. Pictures will say it all wish I still had the packaging for the brand I bought but I'm sure it's a Home Depot special brand for sure. Shop Lowe's it seems like they truly hire people that know what they are talking about and also sell good products that work read more

The Home Depot - Backsplash fell and broke - Nurseries & Gardening Near Me - Reno, Nevada

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Do not order an appliance from this place. Worst experience ever. We ordered a new dishwasher and the guys who installed it improperly installed the kick plate and also did something to the water pressure so that only a trickle comes out of the faucet. I scheduled a visit for them to fix it. The guys who showed up laughed about how badly the kickplate was installed and said we needed to call a plumber for the water pressure. I scheduled a follow up visit, drove all the way up from the Bay Area, and then was told the visit had been canceled because they don't fix plumbing. No notification the visit was canceled, and no attempt to make things right. Avoid. Incompetent installers and poor customer service read more

Home Depot Reno location is great. This is one of the few Home Depot left where there is still some customer service being provided, and quality good customer service which makes it even better. Called asking for a stock check and the clerk on the phone was super nice, checked the computer and then asked me if I would like to hold for an actual physics stock check, I was hesitant because I knew I was going to be left on hold for 30 minutes best case scenario, she was back in less than 2 and confirmed it was in stock. Showed up to the store and there it was. We were offered assistance a couple of times as well which really doesn't happen at other Home Depot nowadays. Very happy with this location. Keep it up !! read more

The Home Depot - Nurseries & Gardening Near Me - Reno, Nevada

Rude rude rude. We needed a new window and had to order it. We ordered it on August 27th and was told that it wouldn't be in until sept 24th. Sept 24th rolls around and still no window. I called the store and they said, " didn't anyone call you?" No, nobody called me. What did they need to call me about? The staff member I spoke to said that the window was delayed 2 more weeks. So, on Oct 10th I call the store and ask if it's in. They tell me no and to call back tomorrow. Oct 11th I call and it's in but they want me to wait till the next day to get it. I expressed to him that I would like to get it that day because I don't have a window in my house. He tells me he'll call back in a half hour. Tick tick tick tick and hour and a half goes by and no call. I haven't had no window for a month and a half and it's starting to get chilly at night. So, Husband and I load up the kiddos and go to Reno because I'm not leaving without my window. We get there and they tell us to go to pick up and it will be there, just to give them a few minutes to pull it. We shop around for about 20 minutes and then went to the pick up desk. No window!!! Ugh. So after several calls the pick up desk employee says I'll just go get it myself. When he brought it out, I was shocked to see that it wasn't wrapped or protected in any way. He gave us some cardboard and wrap so we could wrap it ourselves. In the meantime I'm noticing all the flaws from damage done during shipping. Bent fins ... the vinyl is scratched beyond repair etc. in desperation I just take the window. We get home and start to notice the craftsmanship is sub-standard. Really, we wait almost 2 months and nothing is aligned or cut right. I'll take the Carson Home Depot's over this one any day. read more

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I was immediately asked by an employee if I needed help. I was pointed in the right direction. Upon entering the paint department, Harlie greeted me and ask if she could help. I explained what I was looking for and she found me everything I needed. She was super friendly and knowledgeable about her department. She also saved me time and money. You are lucky to have such a wonderful employee on your team. Thank you Harlie for your outstanding customer service!!! read more

Bad aisle signage. Bad bulk wood product signage. Stock levels inaccurate between application and in-store. Surly, unhelpful wood employees. read more

Home Depot employees at this Home Depot like to stand around and talk with their buddies at work. Even when you are struggling to try to get something or load boxes onto your cart. These "helpers" will just keep talking with their friend at work and WATCH YOU STRUGGLE, doing nothing at all to help, like they don't care. There are some that are helpful but for most of them it's social time, they come to work to hangout with their friends instead of doing their job. Why should I come back when Lowe's is close by? read more

The first gentleman who assisted me seemed helpful. However he didn't have the time needed to find the item i was there to buy. The man he requested come and assist (Ernie) was very unpleasant at best. He was rude, short, unhelpful, made comments pertaining to my social class, (of which he knows nothing about, perhaps because I don't wear my best clothes to Home Depot during my days off for doing work around the house... Speculation of course,) he treated me like I was not just an inconvenience being there but as though I was a second class citizen. I don't remember the last time I was treated so poorly by a customer service representative at any store. Completely unacceptable by any standard for any customer service representative and especially from what is supposed to be a reputable establishment like Home Depot. I'm beyond disgusted and offended and will never visit that location again. read more

Well everyone is so familiar with Home Depot it probably doesn't seem necessary to do a review. However sometimes someone is so helpful that something needs to be said. First, this Home Depot has a nice happy feel just walking in. Lots of hustle! We went directly to the nursery and met up with Joey who was really HELPFUL! I learned more in a few minutes than I did researching on the internet! Turns out Joey has been in THIS Home Depot Nursery for 20 years! He really knows his business. He tells it like it is. He says Home Depot REALLY does honor the guarantee on the plants they sell so be sure to save your receipt if that's important to you! I know the next time I need plants I'm coming back here even though it is not the closest Home Depot to my house! It's hard to find people who KNOW plants! I also needed help in the paint department. Denise was another AweSome employee in this store. SIDE NOTE...After leaving HD we needed to look at something only Lowes sells. We rarely shop at Lowe's because we're just Home Depot People I guess. What a huge difference. The Lowes felt dead. Nobody in there. Took 20 minutes to get help with questions about an item they supposedly had but didn't. The guy in Lowes Plumbing said he'd be right back...15 minutes later I saw him head down an isle away from me and I hollered...he turned around and yelling...not politely...said YEAH I'LL GET THERE. Several more minutes later he showed up. Unfortunately he didn't know much about what we wanted! Pretty much a waste of time. I have never received rude treatment from anyone at any Home Depot in decades of shopping. Joey and Denise are just two who impressed me yesterday. But there were actually a couple more smiling faces that added to the pleasantness of shopping here! If you find this review useful please vote! read more

Mad props to home depot today in their management of covid era shopping. I was skeptical about same day pick up and curbside pickup based on my experiences with other stores. Home depot really made it smooth and seamless. My order was ready less than an hour after I placed it. An appropriately masked employee approached my car as soon as I parked in the curbside pickup area to collect my order number. He told me there were two people ahead of me but that my order would be out shortly (good communication). The whole process was simple and what all shopping experiences should be. read more

The Home Depot - Front of store - Nurseries & Gardening Near Me - Reno, Nevada

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A guy in the Christmas lot told us that they no longer tie trees to the roof of cars "because of liability" issues. Knew this could not be the case. I probed and he said he would call his Manager. The Manager must have asked "who told you that"? He replied one of the Managers, had no name. I pointed to the sign where they saw off the trunk and wrap the tree, the area roped off from the public... it was a sign for the employees titled, "procedures for tying trees to cars." He tied the tree finally. So, it was just me and my elderly mother and nobody else, but one couple who were not yet done shopping. This guy didn't want to move his lazy *** to help us. Well Merry F**** Christmas Mother F****. NEVER coming back to this particular HD. For any Managers reading this... This was clear discrimination. If you don't want your employees to attract a civil lawsuit against HD, you better wake up and train this idiot - not just to provide decent customer service, but how to not act like a filthy little POS. read more

Hands down my favorite Dept store. The team is always friendly and willing to help. The store manager is quick to step in and resolve any concerns . Great store, great people. read more

I usually need to shop here in the evenings or late afternoon and they always have a bunch of teenagers working who know nothing about products or customer service. I don't go here any longer. read more

We paid for our floors in June 2021 (new LVP for all living spaces and carpet for the bedrooms) and it is now Nov. 3 and the company they use has canceled on us 3 times- twice day of. The day Romanoff Renovation was supposed to show up between 8-11 both in October and today, after we have completely followed the preparation instructions on our end making our house unlivable, they have canceled AFTER the 11 deadline. When I went down to the store in Oct. To speak with the manager after the first time this happened regarding our frustration he was "at lunch" and never responded to the employees text when the employee asked for the return time.... and today he was "in a meeting" and I could "try to call again later." I would never recommend to use Home Depot or Romanoff Renovation for your flooring needs. Initially Home Depot misplaced our materials and marked in the system we had picked them up already for the LVP flooring and now, 5 months later, the carpet that was supposed to be installed in Aug. Is being pushed back AGAIN. This has been an AWFUL experience. Do not use them for floor install - EVER! Update: Nancy at Home Depot says they can't do anything to help us and is blaming this all on our President of the U.S.A......talk about not taking responsibility for your company's own faults. This is the WORST!! Here is a picture of what an area of my home currently looks like with everything out of my children's rooms.... until "Nov. 18"...you know, the 4th date the floors have been scheduled to be done. read more

The Home Depot - Nurseries & Gardening Near Me - Reno, Nevada

do not buy any appliance from this company. All items are trucked across the country by UPS and seriously damaged. People have complained and I just tried to pickup a freezer that was ruined in shipping. This company will not stock any items and will only ship via UPS which is a crap company. read more

5 stars for service! I was looking for some dahlias to plant at my boyfriend's. The only 2 plants that I liked were both semi-sad/ dead/ crunchy. Dylan offered a discount because I really wanted dahlias. He literally looked at the sadness and told me to take them. OMG I was shocked!! I'll definitely come back for the quality of service! read more

I came in to duplicate a manual car key. Not only did I have to wait a dubious amount of time, I had to ask 3 employees for help at the key station. They claimed being short-staffed but two-four workers were just chatting at the front of the store. The person who finally came to help me didn't know how to duplicate the key. So in turn, she herself had to get someone. When the other person came, they said they couldn't because "people would try to start cars?" Therefore they aren't allowed to anymore? And yet, they suggested going to another Home Depot which doesn't make sense if they no longer duplicate car keys in general. Overall, I don't think they knew what they were talking about and I feel as though lots of time was wasted for nothing. read more

Went here to purchase a BBQ grill. All associates were kind and helpful but the store was in disarray. All of the grills were assembled and posted outside. The one we chose was not in a box and all of their stock was totally assembled.. this made it extremely difficult to fit in our midsize SUV. Also, the kiosk for the propane tank was broken and we patiently waited for an associate to assist us and 2 other customers waiting for propane. I'm also not too sure if having all of the grills preassembled during the pandemic is a good idea... I understand sometimes it's a convenience to already have something set up, but not when you have a little car.. I'm thankful to the associates and strangers that tried to help cuz we were looking all sorts of frustrated. We're home now and hopefully it works when we make dinner tonite and doesn't crumble due to the fact that we had to really stuff the thing into our vehicle.. wish me luck! read more

Do NOT!!!! I repeat DO NOT buy your appliances from here. It has been a disaster!! 4 days with no fridge as their 3rd party installers took out the old one but couldn't install the new one. Their 3rd party installers installed a damaged microwave and are refusing to replace it. I have spent 8 hours off work over 3 days to get these appliances installed and the managers do not keep their word! Go anywhere else!!!! read more

I was redirected to this store when purchasing online for same day pickup. when we got to the store, they had none of the items we ordered, even though the online inventory only listed this store as having the items we ordered. Very frustrating to not be able to have inventory updated. read more

Had a set of keys cut at Home Depot that did not work. When I returned the next day, the staff was apologetic and very helpful. Ron worked with me to assure that I was 100% satisfied. He went above and beyond my expectations for customer service. Kudos to the staff at Home Depot for making even a trivial problem into a win! read more

The Home Depot - Ron at Home Depot on South Virginia working on the key machine. Kudos for exceptional service, Ron. - Nurseries & Gardening Near Me - Reno, Nevada

Ordered a carpet runner online. Was easy to pick up and easy to order online. Courteous sales person and no hassle with no waiting in line. Shopping off hours is my favorite thing to do, especially in the Holiday Season with traffic and crazy drivers everywhere. Home Depot 5 Stars today. read more

Yea, I know. I am inside a Home Depot. What the H? In any case, you can find your last minute needs here before heading towards Gerlach. Headlamp (absolutely essential). Check. Traveling mug. Check. Plugs, adapters. Check. Very, helpful friendly staff here. Fast and easy check-out. read more

Great experience with Nancy making our flooring project go well. Lora was amazing on the sales end as well. Definitely look for these 2 ladies if you are doing floors. Store is also very clean, and has anything you would need at the great price. Great job at the service desk as well. read more

Never use their services for installing windows. Installation was a disaster, and the Install Manager is remote and detached from his responsibilities with no follow through. After a year, they stood me up twice to deliver a screen that doesn't lock properly. Never again read more

Would be nice if i could actually find someone to make my keys. Instead, two employees at the self check out complaining about co-workers. Nice work, ladies read more