They did a great job fixing my lawnmower in a timely manner but the owner was the rudest and…read moreinconsiderate person I ever had to communicate with. Honestl! Sadly, I wouldn't go back and a good lawnmower guy is hard to find.

I was potentially a brand new customer, and the owner treated me horribly. I called to ask about a…read morespecific part I needed for my STIHL leaf blower, because they are a STIHL dealer. Apparently they sell used equipment parts, and new. When I called, I was trying to price out a new part not knowing about their used parts business. He acted as though I should know that, and seemed put off that I didn't. It's the first time I've ever experienced a dealership of new equipment that has a used parts side business. He said over the phone gruffly that he had at least one, if not many of the exact part I needed in stock. His wording was confusing though. He said "We have the part on site". I asked him what did that mean? Are they at your dealership? On site could mean a warehouse nearby depending on how you look at it. I asked him again "Do you mean at your dealership" ? He said again "On site". He kept repeating "On Site" without explaining. Once I decided to let that confusion go, I assumed he meant at his business, even though I still wasn't 100% sure. He then said it was a part that was normally around $40 new, but he would sell the used part for $20, which he said was 60% off. I didn't argue that it would actually be $16, because based on his attitude at that point I decided to let it go. I told him I was on my way. I was under the impression that the part would be waiting for me when I got there, because he seemed to act like he had his eyes on it when I originally called. So I drove the 20 miles to get there. When I finally got there, there were two nicer younger guys that I was hoping I would be dealing with as far as the transaction went. They were polite and friendly. Unfortunately, the owner was the one I would be dealing with. He didn't greet me, even though I was clearly waiting to talk to him for a few minutes. He just kept working on some customer equipment issue at his work bench for 5 minutes, even though I was standing right by him. Finally I got his attention and reminded him that I came for the part we had talked about. He gruffly started looking for the part that I thought he would have waiting for me when I got there. He spent a few minutes looking, and then told me "There is no part, maybe a flaw in the inventory", and gave me a shrug. I then asked the younger guys if they could look up the part, and see if they had a new one in the store, because I didn't care if it was used or new. As they started looking, I said to the owner "You seemed annoyed with me on the phone, but I really thought you had actually bothered to get the part because you were off the phone with me on hold seemingly looking for it. "Don't tell people you have multiple of a certain part on site when you don't ". He didn't apologize for anything, and acted like it was my fault. He then asked me to get out of his store, yelling like some lunatic. He went from grumpy, to super angry in about 2 seconds. I agree he is technically the king of his castle, and I can tell his workers are afraid of his personality, because they probably had witnessed it many times and started to try and look busy working on anything they could find in front of them. I must say given the situation, I understand mistakes happen, but don't act rude to customers that are only there because of your word in the first place. If your word is no longer honest or trustworthy, time to find some help that can service the phone line properly, and stay out of site of your customers if you seem to hate them that badly. I've never been asked to leave any establishment or business in my entire lifetime, and I'm 50 going on 51. You can be "King Of Your Castle", but understand customers can and will continue to voice their opinion about you and your business. I just noticed this similar thing had happened to another poor customer in the reviews shortly before I witnessed this happening to me. I truly hope you get some help for your obvious anger issues. Everyone has bad days, but this looks like a common reoccurring problem you seem to have looking at some of your reviews. Zero stars.

Walked in the door I was the only customer at 2:30pm…read more Scrutinized visually by the two workers standing near the counter I proceeded to search for the multi-outlet extension cord I needed. Instead of asking me what I was looking for one of the employees trailed after me as though I was a shoplifter. Since I could not find what I was looking for I finally turned around and asked if they had the item I sought and if so where I could find it. Turns out they had a sparse selection and did not have the item I was looking to buy but I found a cheaply made cord I thought might suffice. It was expensive and the clerk was almost hostile when I plopped down a $20 bill to pay for it. No greeting, no thank you, nothing but nastiness. She counted out the change as though she was giving blood. Turns out the cord I bought would not work for my intended purpose but no way I was going back to that place to return it - ever. Now I travel the extra few miles to Menards or Walmart to puchase hardware items. I'd like to give my business to hometown 'small business' but not this store.

My only negative comment is that it was SO hard to find, gotta get something to stand out cause t…read morelooks like every other store front in that strip. The rest of this I couldn't speak higher of my experience with this shop. sooo If you don't want to read my gushing stop here and do your self a favour and GO HERE! instead of home depot, cause you will actually get the right tools and the right hardware that you need rather than a bunch of prefab crap that will rust, wear or fall apart within a year or 2. I went in for a few separate projects and needing a few different items for different weather, both high stress and weather and underwater chains and links. They had galv/stainless/zinc/bare options for bolts screws and chains. I thought I died and went to bolt heaven when I walked into their entirely dedicated second floor nut and bolt room. I got some stainless Nylock nuts and everything else that I needed. The lady who assisted me was both courteous and knowledgable, her and I discussed the projects and we confirmed our reservations and made choices on the right products. It set my under 15 bucks for everything and I was able to finish my projects to a T without a problem. For anyone who knows anything about building and tools, this place is the place to go, Im SO SO SO SO tired of the crap that you find at home depot and you just cant get what you need for spec projects (which almost every project is). You can tell when you see all the kits that someone has to half build so they can get the parts they need. Please go to this place and support local shops cause if they go out of business were screwed when we need to build anything that isnt a prefab kitchen or shed or some crappy plastering kit. This place is the bees knees!

BEWARE........... I recently purchased sectional from this establishment, I regretfully did not…read moremeasure my room prior to this purchase. That being my fault, I went to the store before picking up and returned said sectional. I was assisted by a nice man who told me that my refund would be refunded to my card within 3 to 4 days. It has been 8 days and now they want me to come in and have them re-refund my money. So they have had $953 of my money on hold for 8 days and another trip to the store and hopefully 3-4 days I will finally have my money. PSA Big Lots has awesome furniture and they are super efficient! Take Your Tax Money There!! Good or bad experience I will update after my second visit for my refund.

I had been shopping for a refrigerator and couch for month's. With covid and everything else it had…read morebeen hard to find what I wanted at a good price. I walked into American Freight expecting the same results as I had been getting everywhere else. I was pleasantly surprised when I was greeted with a smile by a man named Mike. He walked me through all the available options and took.his time to get me exactly what I wanted. After i had selected the products I wanted he informed me he is the store manager and would live to help with any further transactions. I will be coming back for all my future purchases because of the customer service and care that Mike provided.

Ace Hardware in Allegan always surprises me by their inventory. So When visiting I always call…read morefirst. They have a very helpful staff, whether you are looking for a few small bolts to repair a ladder, or picking paint and stain colors. It might look small when you drive by the Shell station on the same corner, but there is a a lot of inventory in the downstairs basement!

Mixed-bag with service. Most of the employees are knowledgeable and go out of their way to help you…read morefind something, but a couple of them just tell you an aisle number, which ends up being the wrong aisle half the time. The selection was greatly improved when they expanded to the basement, and the parking is excellent. Prices are okay.

I went back to Wayland's hardware to get more live bait because the first batch of crawlers lasted…read moreso long in my frig I couldn't believe how nice they were. They were in the taller tubs and were great. Grand kid had a blast fishing with them. I bought 3 more tubs recently but these were in the small tubs. Put them in the same spot in the same frig, 2 of the containers turned to goo in days and the one I kept only about 3 crawlers look healthy, the rest on the verge of death. Recommend you don't buy any if they are in the small tubs and that you inspect them yourself before purchasing. Should not sell them like this.

I moved to Wayland just over a year ago and dropped off my Uhaul truck there. I needed help…read moreunloading the truck and they set me up with two strapping teenagers who unloaded the truck in a little under 2 hours (it took us 4 days to load it). I have found them to be very helpful in the store. Whether it's finding the right plumbing fixture or a screw for my screen door they are always smiling and helpful. The owner, Vicki, is a sweetheart.

Love our local Tractor Supply Company! Love the fact that TSC has been enforcing the Governor's…read morerequirement to wear masks! That allows me the opportunity to go in and get the things I need rather than sending my husband or daughter in and hoping they get what I wrote down. Love the prices at TSC. If I had any complaint/ recommendation to the store -- hire a few more employees. Even before the pandemic, I often times waited lengthy times waiting for assistance because no one was available. Wish the Battle Creek location sold propane. For our gas grill, we take our propane tanks to the Portage, MI location to purchase propane because the Battle Creek location (where we live) doesn't have that.

My first trip to the store was not a great first impression. But I've gone back twice now, and the…read moreservice has been friendlier and I've found some great deals. It still seems like they are short staffed. The last 2 times I've gone in there the assistant manager has been working the register, and she is very personable and helpful. This store has redeemed itself for me.

Amazing selection and range of items. As an artist there is no other place that I would go to get…read moremy supplies or art work framed.

Needed some canvases and paint for a project I'm doing for some Christmas gifts. I was also…read moreexcited to come to Hobby Lobby because my husband has never been to one before. All the decorations being half off really caught his eye and since we don't have a local Hobby Lobby we will most likely be back sooner than later. I personally gravitate towards the pumpkin decorations and the tie dye kits. Thos store is also pretty large so I feel like I could wander for at least an hour before getting bored. Employees are pretty good about making themselves available for guidance to where a product is, as we needed directions to both the canvas/paint section as well as needing directions to the restrooms. Can't wait for our next visit, thanks Hobby Lobby.

The people who work here are very rude most of the time any more. I asked for assistance because…read morethe package wasn't the same as on line the man was very short picked it up and dropped it in my cart I said thank you he stuck his head in the air and walked off. Sorry to bother them. The last three times has been that way with someone. .

We love Family Farm & Home. The store is chock full of all kinds of fun finds. This visit was…read morespecifically to buy baby chicks. They had a great selection and the egg layers were only $2.99 each. The staff was very helpful and friendly. They helped us find everything we are going to need to raise these little cuties.