Very friendly, service was outstanding, had the parts on the truck did extra to help.my washing…read moremachine is working great I give him 5 stars

Tech came out on a whirlpool warranty safety repair. Gas oven throwing flame when in broil mode…read more Tech attempted to get on his computer to chat with whirlpool and said they weren't answering. He did nothing to my range. Said he'd get with whirlpool later and get back to me. NOTHING. I've called several times, said he'd come out and NEVER showed up. Whirlpool said to not use my range until it is repair. It's NOT repaired and they won't get back to me. I had to call whirlpool for a new tech to fix my range. A Team got their money and did nothing.

I had the same woman return twice for the same repair. Subpar service both times. She didn't even…read moretell me her name which I thought was pretty expected given her age, but she had zero communication skills. When she returned the second time without the parts discussed for the necessary repairs at twice the projected timeframe she had told me, I flipped out. She couldn't have cared less. I'm pretty sure she was either stoned or just stupid, but I never want to work with this company again. Not at all professional.

I've been a Sears customer for 50+ years and I've always stood behind them and I joined the Sears…read moreclub back in the early parts of the 80s and I will always need my craftsman tools so I'm totally lost with out them!!

Great hometown store with a hometown family business. Full of knowledge and very helpful.read more

I should have known better I purchased the washing machine it worked a month now the water will not…read morefill up and it gets stuck on rinse I tried to explain I didn't really have a way to bring it to them and because it's a few days after a month I'm going to have to pay for them to fix it few years ago bought a refrigerator from them the man came out he couldn't fix it so he brought another one apparently they only stand by their products for a month don't get fooled you'd be better off to go buy a brand new one

Good place for an insult. A washer or decent customer service, not so much…read more We found the washer we wanted--repaired, of course--from Febles' Tallahassee location, near our house. We were uncertain given the reviews, but went for it because they offered a 120-day repair warranty. 94 days after they installed it, I smelled smoke during a load. Ran to the washer, stopped the spin cycle, and opened it to find smoke billowing out and burn marks all over the crumbled rubber of the gasket. It was clearly spinning off-center. I tried calling and texting the shop repeatedly, to no avail. In desperation, with a few days left on the warranty, I called this Georgia location to see if they were affiliated and could tell me what was happening. They told me the Tallahassee location was closed. (Maybe put that on the website and phone message? One never knows whether to trust Google Maps info.) I asked if they could still honor the warranty. The staff person tried to claim it was out of warranty, then once corrected ask for proof of purchase (fair) and had to call me back a few times, but she was ultimately able to say I could bring it in to Georgia for repairs in the next few days. I thanked her but hesitated, noting that driving an hour and a half to Georgia to be told, in all likelihood, that it couldn't easily be repaired (seems like a cracked tub arm) was not what we signed up for when we bought it counting on the warranty. She said she'd call me back. I soon received a call from the irate owner informing me, in ever-rising tones, that I had to bring it to Georgia for repairs, and they hadn't expected to close the Tallahassee branch, and the reason they'd had to close it was "BECAUSE OF CLIENTS LIKE YOU! YES, LIKE YOU! So listen to me, you can either bring it here or you can SHOVE IT UP YOUR ASS!! click" Great customer service would have meant looking for options: offering a partial refund, or a discount on some other item (wouldn't have been able to take it, but would have been a nice gesture), etc. Acceptable customer service would have been, "Sorry, it's an unfortunate situation for everyone, but repair is all we can offer given the unexpected circumstances." It would still have been concerning that their products seem so often inadequately repaired, but I would have respected that response. What I do not respect is losing her shit and insulting me. Running a small business is hard. That's no excuse for selling faulty products or taking out your anger on your customers. Maybe look inside before blaming customers for your problems.

They helped me out at a critical time by installing a seal on a freezer drawer that was driving me…read morecrazy. Super helpful and timely and very reasonable!

Most Impressive! I…read moredon't write reviews often, but my experience with AAA Appliance was amazing. Not only were they here on time as promised, but once it was found (within 10 mins) that the issue with my ice maker not working was a frozen piece of ice lodged in the wrong area of the ice maker, they did not even charge me for a service call. Amazing! .... Even I would have charged at least a nominal fee. They told me that if we continued to have a problem with the ice maker, call them back and they will address it. Then, the icing on the cake was that they called the next day to ask if we were still having any problems. Wow! ..... These folks will get my call the next time I have need for any appliance repair. Additionally, I will let everyone know about my experience with this company.

I have used Thompson electric for many years and always had good, reliable service. Most calls his…read moreservicemen come the same day but, of course, at busy times it could longer. I saw another reviewer saying they made 4 visits, that's likely an older unit. Marvin & his servicemen are very competent and professional and they tell me if they're not sure the older unit may not hold up, especially in extremely high or low temperatures. I highly recommend them.

Friendly service, affordable, and great quality! Each time I've needed their services for AC unit…read morerepair, they've tackled the problem same day.

B&E repaired my microwave. They fixed it in a timely manner and I was very pleased with the service…read moreand the price. Very honest and dependable folks. I definitely would call them again!