The key to shopping at this Home Depot is to find the right staff that will assist you in finding items that you are looking for. Some days you run into a staff member who is knowledgeable about your disposition and provide good information and then there are those staff members who will point and tell you which aisle to find products. While other employees have no clue what you are talking about. So, folks it's a hit or miss shopping here. Lucked out with one staff after cycling through several Home Depot staff. The person got a ladder and climbed to get products down. He took the time to look and help us out. Prior to that two other staffers were busy talking to one another. If you know where products are then just get them yourself if not then find someone who can which may take several attempts. To look for the best value go online and search before you buy. There are other places with better bargains. Then again Home Depot has sale on items that can even be cheaper than at the Dollar Tree like Comet for 98 cents, etc... read more

I come here the most , not because it's the best Home Depot but because it's the closest to home. It has a easy to get to parking lot. There's also some food options around the area and a Trader Joes. That's going to end now after a recent horror experience. I ordered multiple LED light fixtures for pick up the next day. I came into the store and they had it all packed in the shopping cart. I checked my list to make sure all were in the cart and I went to load them into my car. As I grabbed the boxes I noticed 2 of the same lights weighed differently as I picked them up. I shook the lighter one and it was empty, just a cardboard box. I immediately went back inside and showed them. They went to speak to the associate who packed it and he obviously said it wasnt empty when he put the order together. They told me there's nothing they can do. I'm standing there baffled by what they are telling me, and clearly they are indirectly calling me a thief and a liar. I beg them to check my car and security cams. They did neither of those and said they will look into it and call me back if they find anything. I honestly should've made a big scene at the store but I already had a long and rough week. This was adding to my run of bad luck. I was ready to take a big L and lose out on $30 for the missing light. Luckily online support is more competent and might I say shown more customer support than the employees at this branch. They were able to refund me for the missing light. Terrible experience here and I don't think I can ever step foot back here as I have zero confidence that they will work with me if any problems occur with my future orders and purchases. Also, I never received a call from the store. Maybe even an apology would be nice. read more

The Home Depot - Luckily online support was able to help me resolve - Hardware Stores Near Me - Glendale, New York

5/5 Stars -- Exceptionally Helpful and Friendly Staff I visited this Home Depot looking for a ladder, but the item was out of stock. When I asked an employee for assistance, he checked his handheld device and explained that the ladder would arrive the next day. He also mentioned that if it wasn't on the designated shelf, it might be available in the back. The following day, I returned and spoke with another employee. Not only did he help me locate the ladder I wanted, but he also tested different models and recommended the better option for my needs. This Home Depot stands out as the most helpful and customer‑friendly store I've experienced. The staff truly go out of their way to assist customers, making the shopping experience smooth and enjoyable. read more

The technology here is so outdated... worse than Target and many other major stores. It's as if they don't want to offer any incentives to their customers, especially those who are busy and on the go. Initially, they offered a military discount to anyone with a valid ID, then they changed it to ID.me only, which is cool because it doesn't ask you to upload sensitive documents but rather a valid military email, with less than 5 minutes verification. Now, they've made it even more complicated and time consuming by requiring you to upload your documents to the Home Depot website and wait for verification. And honestly, why would anyone upload sensitive documents to a company that keeps changing its requirements for offering a military discount? If someone needs certain items urgently, this process is simply not feasible. On top of that, their app is terrible. It doesn't even have a barcode to help track spending nor earn points, so instead, they ask for the phone number registered with the app. However, some of us use email instead of a phone number, and they said they don't take email, which makes it impossible to track purchases. They claim you need to go to the front desk to set it up, but when we're on the go, most of us won't bother. I've spent thousands of dollars here, and none of it has been tracked in my account. To be honest, other stores, like Pro Deal Liquidation nearby, offer way better deals, along with many online sites as well. They also make keys here, but again, their technology is subpar. They use non-universal machines where you insert your key for duplication. This excludes shorter keys, which are typically used with digital locks Very disappointed with Home Depot. It has gone downhill over the years, and there is no internet service inside even tho it's ground level unless you use their WiFi. read more

If you must go to a Home Depot, please go to another one. This one was severely unhelpful and racist. They did not want to help me at all? I asked one associate a question and they act as if I was interrupting them from their looking at their phone. Then I found the item I needed, which was a shower curtain lining and they had a whole aisle of inventory blocked so I asked another associate that was close by how can I get this item and they said I don't know and walked away. read more

Francisco was very helpful in assisting me with an item that is only available online while transparently exploring options. He did not stop until I was able to survey all my options to make a calm and prudent decision. There have been times when nobody knew to assist and he is an exceptional team member. All was done without recognition or any time of self aggrandizing. read more

This store is really big so it can be very intimidating. I would suggest looking online ahead of time so you have a good idea of what you are looking for. I went in today to get a sink cabinet and Devon S was super helpful in answering my questions (I had a lot!) I'm writing this review to give DEVON a big shout out! Online: Shopping online is convenient. Most items ship free, with some items being delivered DAY OF. Other than that, the return policy is pretty decent 90 days for MOST items (outside of major appliances, etc)-- haven't had any issues so far, so I make my purchases with confidence. read more

I've called the store located in queens ny in woodhaven blvd four times and after waiting over ten minutes for someone to pick up I had to give up. Their customer service is a zero someone at Home Depot should investigate why they get paid at all read more

I ordered an item online that was offered with same-day delivery for free. Well, it WAS delivered, but to the wrong house. The driver took a photo of the item on someone else's front porch as proof of delivery. When I went to the store and explained the situation, the clerk said she would refund me. Did I get my refund? Nope. I had specifically noted in the 'Delivery Instructions' details of the exact location and even color of my house. Where did the item get delivered to? A house with the wrong color and wrong house number. So I went HD online and disputed their claim of delivery. I showed them their OWN photo with a house number visible (not mine) where they delivered the item and a photo of MY house. Did I get a refund then? Nope. I just keep getting replies saying the item was delivered to me with a photo of my item sitting on someone else's front porch. I will NEVER order same-day delivery from Home Depot again. The delivery guy made an honest mistake, but Home Depot absolutely refuses to admit they made a mistake and has refused to refund me. DO NOT ORDER ANYTHING for delivery from Home Depot unless it is being shipped via FEDEX, UPS, or USPS. Actually, with their pathetic customer service, you should stay away from HD entirely. If you have an issue, they will NOT help you. I have spent thousands of $$ shopping at HD over 20 years, and this is how they treat a loyal customer? I have a Lowes in my town. Guess where ALL of my business is going from now on? UNBELIEVABLE! read more

This Home Depot location has gone downhill, and the leadership team is a big reason why. Managers Darron, Russel, and Lilian are the furthest from providing any real customer service. Lilian became upset when I asked to speak with her supervisor, responding with, "So you're going to go above my head?"--completely unprofessional. Russel, despite being an Assistant Manager, was even worse. And Darron, who is supposed to be the Customer Experience Manager, seems to have no idea how to actually deal with customers. This store used to be great, but under their leadership, it has become a frustrating place to shop. I'm currently waiting for a call from Edwin, the Store Manager, once he returns from vacation. Hopefully, he can address these serious issues. read more

This is the 3rd time I'm trying to rent a truck and this people sucks they charge and then when I'm on my way to pick up the truck they just cancel and refund. And the only explanation is (oh we just rented to some else . How stupid not professional this can be and they don't even try to help you get another truck and at that point my plans are stock and just ruin the day horrible Costumer service Horrible customer support Nothing works well in here . read more

They swapped out my order(outdoor outlet) for a pair of boy boots. A child. Sealed the package and even put the wrong tracking info read more

The Home Depot - A pair of youth boy boots instead of my extension cord. - Hardware Stores Near Me - Glendale, New York

Mrs. EDYIA has something with plants because every time I come in here trying to buy plants. this lady come up to me talking about is not that price. lady is Almost December if I see if 6$ ima buy it. but itll be the last time I come here because it seems they all have issues and then she started whispering to her co workwe blonde lady dom..... something I couldn't catch her name !! talk gotta do better read more

The store itself is ok to very good, I love the garden center. However, the negligence of ignoring the parking lot situation is beyond ridiculous at this point. The people who hang out in the lot have gotten pushier and pushier since covid. They used to just sit under the trees and wait for you to approach them. Now they follow you and bully you into tipping. I've been going to HD less and less because of them but had to go last week for a few harder-to-find items. Yet again, I was harassed by guys in the parking lot. This time the dude met me at the door, walked with me within 3 feet of me, same as back when I got mugged in the city years ago, so I was very much on edge. He bent into my cart looking for something, no idea if he was going to steal something. Followed me to my car, then started taking stuff out of my cart. Fight ensued. He got nasty then switched and put on a fake smile like "just doing my job it's all good." I am a fit 40-something, can't imagine what old people or women deal with. Does the store not grasp that allowing the "workers" in the lot to go unchecked for 3+ years means people who want to shop there can't, because they can't defend themselves or don't feel like arguing with "workers" as part of the shopping experience? I've already been delaying shopping for when I'm in the suburbs; at this point HD has conditioned us to be used to not shopping there. Might as well close down the location and keep the parking lot open for people using it as a meet-up location. Clearly there is not demand for 50-100 workers everyday since they're still standing around well past noon, so if HD worked with police or security to clear them out, no one would even be harmed. read more

There is no parking in this loud to always have those deliver move in place of trucks parked the whole front of the building. I have to walk around truck block to get inside the store because I got all this truck blocking the entrance. This is the worst Home Depot I ever been in my life. I would never recommend people coming here . Please find someone else read more

The Home Depot - The truck blocked entrance why ??? - Hardware Stores Near Me - Glendale, New York

Home Depot has a very organized curbside and pick up system going and the online order pick up moves faster than I've ever known. Like all Home Depot's, this one is huge. It helps to know what you want beforehand. I like to order online and pick up at the store. Free home delivery is also available. They have hand sanitizer for use everywhere and it seems like they have more staff, a plus when I don't know exactly what's needed and/or don't want to linger in the store during a pandemic. read more

The Home Depot - Order pick up/returns area - Hardware Stores Near Me - Glendale, New York

This Home Depot was a pretty horrible experience. Do not come here for tiles. Their customer service is horrible. The employees were disinterested in helping you. I visited this location two times in the last two weeks. We needed tiles. K and I asked one employee regarding several glass tiles. He looked at the tiles, and informed us that Home Depot discontinued the brand and no longer stocks that tile. I returned to see if they had another type of tile. An employee scanned the barcode and informed me that Home Depot does not have that type of tile. She informed me that they no longer stock that type of tile. The same day, I went to another Home Depot and that employee informed me that Woodhaven Home Depot was the only Home Depot in Queens that had 40 square feet of the tile I requested. Home Depot wasted my time. They will waste yours. read more

Worst of the worst customer care. Never picks up any call. All i need is a simply blind and here i am been to the store 4 time for something that can be easily done via phone. Never follows up, slow as heck!!! Never ordering anything fr homedepot every again. read more

Awful service, slow lines and no help or friendliness. If it wasn't closest, I'd go to another location. Seriously, these guys suck.

Vinny from Bopis helped me a lot for bathroom tiles at the store. I can tell he is truly willing to help from his heart. Answered my questions way better than other workers in bathroom tile department. Thank you again Vinny!! read more

The friendliest employees ever. The tree guys helped me for 30+ minutes to find a tree, the guy who helped me load up my car had a speech impediment or couldn't understand me but was also the nicest person. Very kind. An employee (Nigel) remembered me from getting paint a year ago. I was so happy with my visit here today. Good job keeping the holiday shopping calm& helping customers. You guys are great! read more

Love it here. I find everything i need. I try not to rely on the staff bc most time they're just not knowledgeable. The chaos on the self checkout lines continue and why do i have to show my ID to buy a 8$ can of spray paint. Weird. read more

The Home Depot - From "Home decoration collection" in color expresso. Love it. - Hardware Stores Near Me - Glendale, New York

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This is my second purchase from homedepot.com because the store did not have the item I wanted in stock. The first order was a toilet. I received numerous emails regarding delivery (delivery schedule), yet no toilet was received for FIVE months. This time I ordered a gas grill on line and the Rego Park store changed my delivery to pick up. I was emailed that my order was returned. I never ordered for pick up, nor did I receive/return a grill. Now they issued a refund, for which I have to wait until processed. This is totally unacceptable. read more

We were looking for a replacement ceiling fan for our dad. Thank goodness we found Frank. Not only did Frank know his stuff, he was kind and funny. Frank, we need to have you cloned!!! read more

Home Depot is not a small operation, store sizes dwarf what I am used to shopping in for any goods. The mega super-marts are to me what Nemo was to the open sea. A new world of airplane hanger sized retail establishments. Places of this magnitude concern me from a customer relationship point of view, yet every time I shop at this location, I am pleasantly surprised by the level of assistance I have come to enjoy with every return trip. Products can sell themselves, when price is the main factor which is what mega-marts specialize in, yet at Home Depot (this location) the staff is never too busy, never quick with a fast answer. I am a question asker and the patience and time the Home Depot employees devote to my cross examination od inqusitive mania of questions, most certainty deserves special mention. read more

Final update: Ended up going with Duffy's Floor Service once HD dropped the ball and they finished my project in two days and I ended up saving thousands of dollars in the end! Thanks for the fat refund check HD. So happy to be done with this and no longer stressed about it. In the end, Christina and Dez ended up helping me out with my refund and I am grateful to them for doing their jobs quickly and efficiently and leaving me a happy customer for their professionalism. An extra star for y'all. read more

Store employees think customers are a bother. Employees are untrained and unprofessional.

SHITTY. Everyone be ready to fend for yourselves when you need help. Non existent staff.

Linda Skipped me to take care of another customer while I was clearly waiting in line before. You guys need a manager to have a serious conversation about customer service. Everyone seems to hate their job here. read more

This Home Depot is located right off woodhaven blvd. There is ample parking. The store is extremely large and organized. However it is extremely dusty and dirty throughout the entire store. I touched boxes and my hands became very dusty. There were 2 pigeons flying around the store which made the experience shopping there very uncomfortable. There were not any employees walking around the store which I had originally expected there to be. Yes I would come here again being it is really the only Home Depot in the area but I was not impressed. read more

The Home Depot - Organized but very dusty - Hardware Stores Near Me - Glendale, New York

If you ever want to be on hold for more than half an hour knowing someone picked up the call and placed you on hold immediately, call Home Depot. Trying not to waste my time going there to find out if a certain location has an item and it looks like no one can take time to answer a phone call. I can understand working and all but learn to prioritize and juggle work load. read more

If u take good look at Sanaullah profile picture u will notice Sanaullah wear the mop on his head. Recently Sanaullah misplace this mop so Sanaullah Barber Sulaiman (he work at good barber shop chek the googale for Suli K Thx Bai barber shop) tell Sanaullah get new mop from the Home Depot. So there goes Sanaullah one day strolling insides the Home Depot and wallah! Sanaullah find perfect fitting mop for his scalp. Sanaullah recommend this Home Depot to the everybody. They are the good and have everything in stock. Mmhmm Sanaullah MD mmmhmm read more

Of the five Home Depot Stores within driving distance from my home this location seem to be the most reliable and stocked (most of the time). The parking lot is more convenient than the others and there are a couple of good places to eat next door. This spring their selection of plants and flowers are much better than all the other Home Depot stores. The other locations has more issues- 1. The Flushing store is dirty, hard to park, and too many contractors; and the store with the most accidents. 2. The College Point store seems to always out of stuff and not the easiest location to reach. 3. The East Elmhurst store is only a semi-Home Depot (it was a Home Expo); they do not carry everything because of the lack of space. 4. The Northern Blvd, LIC store appear to be stocked more with stuff for Manhattan folks than for home owners. So for the home it is great for construction and the yard the selection is less (This is my second favorite location) . Overall they are all aisles and aisles of stuff that you must search slowly and finding the right stuff can be very frustrating. read more

The Home Depot - The Home Depot in Woodhaven, Gendale. - Hardware Stores Near Me - Glendale, New York

I prefer this Home Depot if I need help with anything. The customer service here is much better than the ones a little closer to me. Usually I don't have a problem finding some one to begin with which is great. This one is decent sized too. Plenty of parking. It was a few years ago but I purchased my shutters from them and had them install them. The same guy who I took my order at the store was the same guy that showed up to actually install the shutters. Came out amazing and no issues with them since. The only knock I have on this one is the traffic you run into here. There are a lot of other stores nearby getting in and out can be chaotic especially during rush and weekend peak hours. read more

Zero stars. Called 3 times to inquire about items possibly being in stock. Twice on hold for over 20 minutes with no answer and once someone just picked up the phone and hung up. If your employees don't want to answer the phone and talk to customers then don't bother offering the option to call you. Heck if their service is that bad for such a simple task as answering the phone it speaks volumes about everything else. ***This is not indicative of all Home Depot's. Just this one on Glendale. read more

If you come here looking for appliances, buying with the representative here Just be prepared to be in the home depot for over 2 days they have the slowest people on earth - Like you can build your own appliances from scratch before you get one of them to even look at you and ask you if you need help. read more

Great place. Helpful staff and they always have whatever you need. Prices are good too and there is always parking. Returns have been easy at the customer service counter. Would recommend. read more

Not my favorite Home Depot but since mine is closed I decided to come here to return some stuff I had over two months or so. No one asks if you need help and only a few said hello because of my casual attire. I wouldn't recommend this place. read more

This place sucks balls. I spend upwards of 100k a year here. I can't even get the pro desk to help me. I left at my 3 visit for the day after pro desk ( 5 people standing around ) which would mean I would need to go behind the 50* people waiting pay for plants. I have 2 carts building materials read more

1-star is the bare minimum for a review, and that is far too generous for this particular Home Depot. I've stopped by this location because I needed something in a bind and this is the closest location to my apartment. Time and again, the employees here have made the experience atrocious. The best service comes from the automated check out machines, and the only help you can usually rely on is from Siri, Alexa, and Google when you are forced to consult on a home repair question because the staff here have no f*cks to give. They will either walk right past you when asked a question, feign as if they don't speak English, or push you off on another colleague while they go back to checking their phone, walking around, or doing whatever it is that they're doing besides providing assistance. Awful. AWFUL. A-W-F-U-L. Go to Lowes, go on Amazon, go anywhere but here. Pinche pendejos! read more