We needed to touch up a few walls, and I brought in a paint chip for the paint technicians to match. They were able to do so and quickly put a quart of paint together for me. I wandered the aisles and picked up a couple of plants while I was waiting. Great selection and the staff working in the paint department were helpful. read more

The Home Depot - Home Depot - Hardware Stores Near Me - Austin, Texas

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Second stop in search of pots...The Home Depot. Score! The Home Depot had an assortment of pots as low as $3.97 per pot. Excellent prices... I mainly meandered around the garden center. I saw no one readily available. Service in the main store is excellent. Perhaps today the Garden Center was not in high demand.w read more

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Bill Kocik at Home Depot on Mopac is easily one of the most knowledgeable appliance specialists I have ever worked with. I walked in thinking I had already done a ton of research, but Bill shared insider knowledge that completely changed our perspective. He pointed out things I never even considered, like how hard water can impact washing machine performance and longevity, something that likely saved us from making a costly mistake. Bill's background as a former architectural engineer really shows in how thoughtfully he explains everything. He even shared stories about an incredible cabin he designed on an island that he holds close to his heart. Originally from upstate New York and now living in Texas, he brings both expertise and genuine personality to the experience. No pressure, just honest advice and real expertise. If you are shopping for appliances, do yourself a favor and go talk to Bill read more

The Home Depot - Hardware Stores Near Me - Austin, Texas

This Home Depot is great! I've used the rental options at this location a few times and have to say the associate Joseph is phenomenal. When checking out I've had nothing but positive experiences with everyone from the pro desk to self checkout and the paint department. I enjoy working in that area of Austin because I know I will likely be visiting this Home Depot and don't dread the trip. read more

Today was supposed to be the day the dishwasher would finally be installed. You guessed it -- Home Depot messed it up again. My tenant is now entering week two without a working dishwasher. The installers never call ahead, never provide a delivery window, and just show up unannounced -- assuming my tenants are sitting around waiting for them. They've had to take time off work multiple times for these incompetent scheduling mishaps. When I asked customer service why no one ever leaves a voicemail or text, I was told they're "not allowed to." What's the point of calling if you can't leave a message? I've filled out every link and survey Home Depot has sent me -- and not a single person has followed up. Zero accountability. As of today, I've canceled my order and am going with a local appliance store that actually values its customers. The entire experience has been a joke and a waste of time. What's worse is that I'm a Home Depot Pro Member and a Realtor who regularly recommends appliance vendors to clients. After this, I'll be sure to let every one of them know about this nightmare. Home Depot, do better. read more

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I came into this Home Depot ready to spend several hundred dollars on a cordless impact wrench, and I left without buying anything. I first showed an associate a picture of the DeWalt model I was considering and asked whether it was in stock and whether it came with a battery and charger. He was pleasant and called the tool department for me. After about 10 minutes, an associate named Denise arrived. Instead of helping me compare the tools or answering basic questions, she kept directing me to my own phone or telling me to read the box. These tools are locked in a cage, which is exactly why I needed an associate's assistance to see them and understand what was included. I eventually told her I would be better off researching it myself. On my way out, I noticed a Milwaukee M18 FUEL impact wrench advertised with a free battery. I asked a cashier to send someone from the tool department, and an associate named Tom came over. I explained that the promotional sign wasn't clear about whether a charger was included. His first response was that I might have put the sign up myself. I let that go. Instead of answering my question, he eventually walked away and returned holding the impact wrench and battery, expecting me to follow him to the register. I again asked whether a charger was included and, if not, how much one would cost. He asked whether I "wanted a charger too." I pointed out that I couldn't charge the battery without one. The interaction then became increasingly unpleasant, and Tom pointed toward the exit and told me to leave. A manager, Brian, then arrived. He suggested that we step outside so I could explain what had happened. Once we were outside, however, he told me to have a good day and leave without hearing my explanation. What happened next was particularly surprising. Another customer approached while I was speaking with Brian and said that the same manager had just treated him similarly and asked him to leave as well. When I told Brian that I intended to write a negative review about my experience, he said he didn't care. I wasn't asking for anything unusual. I simply wanted knowledgeable assistance understanding what was included with an expensive power tool and its advertised battery promotion. I ended up going to Lowe's instead. Their employees answered my questions, treated me respectfully, and I spent more than $400 there. This was an unnecessarily frustrating experience and reflects poorly on the customer-service standards being maintained at this store. I have shopped at Home Depot for years, and this was far below the level of service I expected. read more

Placed an order for delivery that was delivered to the wrong location even though I had a building number and apartment number in the instructions. Pretty much was told "we'll try to get that fixed today" TRY???? $500 order and no real importance to them. Maybe don't contract out to drivers who aren't capable of reading addresses correctly. read more

15 years since my first review and this is still the place I go when I need anything for my home. Friendly employees, organized store, everything you need for the home, and all at reasonable prices. Love it! read more

I am very dissapointed with my recent experience at home depot while purchasing a custom patio door. The millwork department rarely has staff, After 5 pm the staff is gone and the person present in the Millwork was not knowledgeable. The managers who work their do not train or watch their staff, have accountability issues. I had visited the store twice in last 48 hours to give them a business for a custom patio door order. The manager on duty Darren refused to help, gave me a poor response when I mentioned to him I have been waiting for almost 30 minutes in store and trying to order the door for last 2 days. He infact walked away from me and mentioned that because I was mad at their response, he will make me wait another 30 minutes, what kind of manager would give this response. I would fire this person if he was reporting to me. I want Home Depot Corporate to investigate this store and do some spot checks to understand how customers are being taken care of especially when you have big ticket orders. read more

Service, the service here sucks! So this is how it started, we went to the customer service counter to get a price match for an item, as the website says that Home Depot will price match! When we mentioned this to Eryn, she refused to price match our item, saying Home Depot will not price match! For assistance with this as we had displayed to Eryn that the website says they will price match we then asked to speak to a manager, she called over a guy name Darien who claimed to be the manager, he didn't acknowledge us having a private conversation with Eryn saying we don't price match and will not do it anywhere for anyone! He then began to walk off without stopping as if to seem of a higher standard then other people, when we asked him for his managers information he said her name was Mckinzey, for convenience we asked for her contact information are which he said I could call the store and speak to her! To ensure we had all parties involved information we then asked for the employee at the customer service counters information and he then told us we could read it off her name tag, unfortunately it was super crunched together making it a little difficult to read so we asked if he wouldn't mind just telling us her name and he said, "you can't read cursive that's unfortunate", and then continued to say things to try and be little us! When leaving he then did a sarcastic goodbye and laughed as if to try and seem like he was of a higher standard! The service here was horrible unfortunately, it is so sad that people can get away with treating customers like this! Update for Awareness: we then requested a price match with the online app and they approved it! Photo attached! read more

The Home Depot - Home Depot online approving our price match, that they refused in store! - Hardware Stores Near Me - Austin, Texas

I really like for them to have more people attending customers needs sometimes it takes longer for someone to come and help you

Moving out of my apartment soon and needed some paint to cover some holes i filled in my walls. I was able to receive a paint match quickly and easily at the paint counter. The employee at the counter was super helpful. I did think that the color needed a little more blue so he told me that if after I painted, I still thought so that I could come back and he would add it for me. Great service and super helpful! read more

The Home Depot - Hardware Stores Near Me - Austin, Texas

I rented a carpet washer from this store it was such a seamless process. I needed just the rug in one room cleaned so I was able to return it in under 4 hours and save some money. I also really appreciate that the 4hr rental window is available because you don't always need 24hrs. The machine was easy to use and clean and we only had to buy one product, which we mixed with water. Key to note is that you will need to go over dirty spots several times and I highly recommend vacuuming the water off more than once. We did 2 more vacuums after the initial vacuum when washing and it still took 3 days with open widows and fans before I felt like the entire carpet was dry and the wet carpet smell mostly gone. I think that would have been minimized if we vacuumed a few more times. Regardless, I highly recommend as an affordable, quick option to getting your carpet cleaned. read more

The Home Depot - Carpet cleaners and solutions - Hardware Stores Near Me - Austin, Texas

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Employees are lazy and have no clue how to help a customer. Doors at lumber doors are locked customers have to use side door impossible to do with long lumber with all the stuff in the way outside. There are no lumber carts inside the store you have to grab 1 outside. Self checkouts have no room to push long lumber thru this location used to be nicer absolutely the worst employees read more

I ordered a new fridge to be delivered and the old one taken away on Thursday September 4th. They gave me a 7:30 a.m-11:30 a.m window. I had to take the whole day off since my job can't cover partial days. At 11: 30 they called and left an automated message stating the delivery would have to be rescheduled. I called customer service and they said that the truck with my fridge on it had arrived late. They said that it would be delivered Monday September 8th. I asked if they were sure it would be delivered as I would have to take another day off. The woman guaranteed it would be delivered. On Saturday they changed the delivery to Tuesday September 9th. I took this day off. Late Sunday evening I got an email saying that the fridge would be delivered Thursday September 11th. I have missed 3 days of work now for this foolishness costing e hundreds of dollars. No apology, no compensation of any sort. Do not order anything from Home Depot if you have a schedule. This is maddening and unacceptable. read more

Not going to leave one star because I'm not really thattt upset with this store however I've seen a big turnaround in professionalism at this store. I've been going to this Home Depot for the past 10 years to do home projects and get some odds and ends. 2 years ago you would come to this Home Depot and be met with some 65 year old retired gentlemen who was a wood worker or something, they would then take you to the right isle and over explain to you what you needed to get the job done. So great. On the other hand now a 20 year old without a Home Depot uniform or anything Home Depot related to identify them, will just send me to some random isle and I'll end up having to find the parts or section I'm after myself. I don't even bother talking to them anymore. read more

Quick service and always has what I need. Usually ready with online pickup orders within a couple hours.

Very poor experience. Purchased a generator and when I got home it was covered in rat feces and pee. I returned it immediately and got a different generator. In the meantime the rat had escaped in my car and built a nest under my dashboard. The second generator wouldn't start and they refused to give me a refund, saying that I need to take it up with the manufacturer. Currently serving them with a demand letter and small claims suit. read more

The employees here are always the best. Super helpful and informative each and every time. I will go out of my way time and time again to go to a Home Depot because the customer service is consistently good! read more

This is a very nice Home Depot. The people working here are helpful and there were quite a few employees walking around to help you find what you need. It seemed as though every aisle I went down had an employee on it. If you are looking for something or need help or suggestions this makes it very convenient. I came to this Home Depot around seven in the morning and had no problems with traffic or parking. It is a very large Home Depot and is in a nice area. In my opinion it is a hidden gem tucked away at the end of a shopping center just off the freeway. The only downside is the bathrooms are not at the front of the store when you are exiting. So if you want to go to the bathroom make sure you go before you check out. read more

The Home Depot - Hardware Stores Near Me - Austin, Texas

I've been coming here for any of my home improvement needs, and it's been alright. Pros are that their website makes it easy to locate items - showing the aisle and bay of its location and if it's in stock. Downsides are that it can be hard to get someone to help who's actually able to help. Most times I need assistance I'm juggled around a bit and the issue may or may not be assisted in the end. Also a big downside...I've gone in for just a very basic drill, to hang one thin shelf....they didn't have one cheap drill option. All literally $100-200 with bits and batteries etc NOT included. This is ridiculous, who realistically would pay all that to hang a shelf? The average person runs out and buys something for the immediate need they have. Even IKEA sells a drill kit that includes everything for $23. It feels like Home Depot only carrying expensive full investment products isn't very accommodating to the casual everyday person. read more

I've found staff to generally be helpful, although Customer Service is very slow. I was a little disappointed with the information I was able to get in the garden department, just because at other locations there is typically someone with good knowledge of plants. Last time I was in, I needed a key, and was pleased to see they have a self-service machine for it. read more

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very good selection for household goods, the real issue for the the review is the trashy parking lot, heavy debris, and trash, Home Depot is over a 70 Billion dollar a year company, and has a responsibility to the public, the city should cite this lapse, it's everywhere not just with Home Depot. read more

Worst customer service out of any Home Depot I've ever experienced - total incompetence and laziness. If you call, they will not be able to assist and will hang up eventually. The culture here is disinterested in helping even if you go to the store. Everyone has to ask 3 other people until they reach the 1 person who knows anything about hardware. read more

Bunch of employees standing around, but no one working. First I wanted a length of turf off a roll, and when I found an employee, he said he'd get to me, but never did. I gave up and went to take care of the second thing I needed, which was a piece of plywood, cut down a few inches. No one was anywhere near the cutting center. I went to the front for help, and someone made an announcement over the PA that a customer needed help in lumber, but nobody came. I found a couple employees a few aisles over, and they said they couldn't help and that they didn't know where "that guy" was. In a Home Depot full of employees, how is it so hard to get someone that can cut a piece of wood? I walked out without buying anything. Ironically, the only employee that came up to me and talked to me was one trying to sell me a kitchen renovation or some sh*t like that. I'd be super embarrassed if I managed a place like that. They need to clean house and find some people that have some work/service ethic. read more

This store has always been amazing. Friendly staff, tons of product and fair prices. However, despite the fact that ~90% of the customers and all of the staff wearing masks, a handful of customers were not wearing masks. I did not see signs saying that masks were mandatory in the store but when all of your staff is masked, as well as most of your clientele, this should tell you that wearing a mask is important. I would like to see Home Depot step up and make masks a requirement for the sake of their customer's health as well as the health of their staff. read more

Who knew HD carried toys?!? Ok it is a home improvement store, but they had a nice selection of toys for Black Friday! From .69 Hot Wheels to a huge motorized ride on dump truck! I found a few things that were very worth while! The people were nice, lots of stuff and beautiful .99 Black Friday points! Nice store! read more

The Home Depot - Ok... this is just cool!! - Hardware Stores Near Me - Austin, Texas

This Home Depot is fine, but the customer service is not the best. A few weeks ago I went for potting soil and asked a salesperson if they had small bags of potting soil, they said no, so I went and looked for it myself and lo and behold, they had it. Today I went for bottled water and accidentally went to customer service instead of checkout and they treated me like I was stealing. Jeez, just show me where the checkout is or check me out. It's confusing. The other Home Depot on I-35 is WAY better. read more

Home Depot has a larger selection of home-improvement supplies then other local stores but they do not enforce our city masking ordinance for their employees. Within 50 feet of the entrance I met two employees with masks under their chins and this delightful example of how not to wear a mask. I called to speak to the store manager but an assistant manager who picked up the phone refused to give me an email address for the store manager. I encourage you not to shop there until they change their ways. read more

The Home Depot - This is not how you wear a mask, Coach. - Hardware Stores Near Me - Austin, Texas

Mostly decent experience with this place, tool rentals were smooth. Youve got to pick through the lumber to find the right stuff.

Usually not a fan of Home Depot but the employees here really set it apart from all the others. Very helpful, pleasant even as we kept them past 10pm looking for our items. read more

The older gentleman that works in customer service is extremely rude and refused to process a return out of laziness. We contacted Home Depot and were flat out told he was not doing his job, his co workers told us to come back on another day and that "he is a known issue." read more

I have had great experiences at this home depot(6839) before today. Today I felt discriminated against. I am a small business owner. I build professional and home studio. We also do home maintenance. I've spent over 200k in this store within the last 5 years(We have Taxes to prove it).Yesterday at about 330 we were shopping for lights for a new studio build. We ask an employee if we could open the light and plug it up so we can see how bright it was because the lighting display they have has about 10 different lights so it hard to tell. He said yes take it to the front they should be able to help you. So we took it to the front and one guy was about to help us. When this guy that said he was the manager walked over looked us up and down asked what we were doing. We politely explained and he said in an asshole way. No you can't do that and told us to leave. The employee that was helping us looked confused as well. I asked him his name but I think he lied about that. I know you have cameras in the store. It happened around 330 in the customer service/return area. This guy I never seen before but was a real dickhead. I would advise noone to shop there if he's there. Home Depot 10515 Mopac Expy Austin,Tx 78759 read more

I always really value going to the Home depot. Staff is knowledgeable and it's easy to check out. Would recommend to others.

So Home Depot is a brand known for helping you after helplessly wondering into their stores dazed and confused.... A common occurrence across America. Yesterday was one of those days for me and Jason saved the day. Needed a shower head wall model right before they closed. All was taken care of quickly and professionally. Worked like a charm. read more

I was looking for window installation as they have already done 3 sides of my home. After being sent to 4 different extensions then a survey, I called another company. You just lost a nice sale HD. read more

Robert in the painting section is the best! He takes his time to help you out, regardless of how many people are shopping around. He is very patient, knowledgable and overall spreads good vibes. I saw him helping out the other employee while he was taking care of patrons. He made the trip to Home Depot very pleasurable and easy! One of the better trips I have had to Home Depot! read more

All I can say is whew! My cousin drug me along to help her get supplies for her garden. The team here was absolutely amazing Ian help load over 30 bags of soil, mulch etc. Eduardo also helped us load the car. Alierez is brand new to the team, but he was still very helpful and lead us to the right places and people. Christopher helped us find all of the right materials that we needed. And Josiyah helped us get checked out accurately. A huge thank you to those guys. We couldn't have done it without them. P.S. Ian's can-do attitude is top-tier. read more

My husband and I came here to purchase our new Trager grill. Our home depot location closest to the house didn't have any available. Anyway, we had purchased the Trager here and set up for home delivery. We had also purchased a few other key essentials for our new home. We had an employee who worked with us for the home delivery and he was excellent. Overall a great experience and would come back again. read more

This location has helpful staff which is not always common at Home Depot... Due to the pandemic, I really appreciate that the website offers curbside, clearly shows availability and the aisle where the item is located. read more