There is something very wrong with the air conditioning system at this hotel. The first room I…read morewalked into, I was hit by blazing heat and immediately called the front desk and had to change rooms because the meter was not working (room 411). The room should not even be in service for gas. Secondly, I was moved to room 509 which did not have the stifling heat factor, but the air conditioning still was not satisfactory. As a result, they had to bring me a fan. Needless to say, my sleep was interrupted throughout the nights due to the Warren of the room. The manager was very kind and provided me with one complementary cocktail at the bar for the inconvenience. In addition, when housekeeping came to clean my room, they were removed the wash face cloths and did not replace them. I called down to the front desk to see if someone could bring me a couple up, and the employee told me that I could either come downstairs and get them or that housekeeping would be open again in the morning. I told him that I was undressed and could not come down. He then brought up two hand towels, and when I told him that I needed face cloths, he told me that was all they had. Needless to say, I had to take a shower with a massive hand towel. The next day, upon returning to my room, housekeeping had not left face cloths again. I had to go downstairs and get them. I don't know what the issue is at this hotel with that. Nonetheless, there is a mini refrigerator in the rooms, my new room was 509, but they do not keep items cool at all. Therefore, if you go and get ice from the bar area. (says there are no icemakers on any floors in this hotel), there is no way to keep it frozen. Also, their elevators are extremely small and narrow, and don't work all the time. If you have more than three people or two people with luggage, that is all that will fit in them, and they are very slow and only work some of the times. Furthermore, I requested a late check out and was told that noon was the latest they could do without charging me an additional fee. I would've thought that given everything that went wrong with my stay, they would've accommodated my 1pm check-out request, but they did not. On a positive note, the hotel is in a great location and there is tons to do in the area. My colleague parked car. They are so be aware that there is no in and out privileges. Once you park, your car must remain parked, or you will be charged again. This doesn't make very much sense to me. I believe there are other parking structures in the area that are cheaper and more flexible so you might want to check. Needless to say, when I return to my office in the area, I will definitely plan to stay elsewhere. I need to sleep comfortably, have a cool room, and expect great customer service.

Stayed here for work. Nice lobby. Friendly staff, great buff set breakfast, quiet rooms. Location…read moreso walking distance to restaurants and a mall. Not far from a train station either. My only complaint would be no fridge in the rooms Complimentary bottles of water in the room. Greeted with a hot cookie. No wait for a room.

BEWARE! The photos are EXTREMELY MISLEADING!!! If you're not careful, and make sure to book IN THE…read moreTOWERS, you will NOT BE STAYING IN THE CASTLE!!! Sometimes the whole castle gets booked up for weddings, you can't really know when. Instead, you'll be staying in a little brick building, with no AC, a towel warmer in the bathroom that can't be turned off that heats the room like a furnace. On google there is a picture of a pool and a hot tub. Spoiler alert: there is no hot tub. Staff is really really nice, but coming over 5,000 miles to stay in a castle then getting a 2 story brick building.... Extremely disappointed. Over a hundred pound a night to stay in the servants quarters....

I attended a retreat here during a very busy time and found the grounds to be lovely and the…read moreservice very amenable. The staff did good handling all the requests and it is an exceptional place to take a walk and explore the hidden gems. The food was fresh and coffee and tea and fruit were always available.

This hotel is the best in Guildford, not only because of its amenities ... like a pool, Air…read moreconditioning, spa, underground parking, nicely appointed modern rooms; But, it's all about the people ... they have an amazing staff. Very professional and personal ... just to call out two of the front desk team: Anissa B and Genny T, helped us with not only fine tuning our checking and booking future dates, but also acting as concierges, helping us find services in the near vicinity ... they did all of this with speed and a professional approach. You can not go wrong booking and staying here.

I have always stayed at the Mandolay and had a lovely time BUT THIS IS NOT THE HOTEL IT WAS BEFORE…read moreCOVID. I have never written a negative review but this experience is unacceptable. Upon arrival to the hotel, the room we were put in had a broken toilet and were moved to a annex room because it was the only one available. We didn't like being outside of the main hotel and we had paid for a city-view room but now had a window looking into a parking lot. We let it slide and wanted to just enjoy the rest of our stay. Upon getting ready for bed, we noticed how dirty and unmade the room was. The shower curtain was grimy/ stained, the mugs were dirty and we had no spoons to make tea, and then when we pulled back the sheet to get into bed, there was no fitted sheet and the loose sheet had hairs on it along with a stain. It was clear at this point the room had not been cleaned. Upon talking to the front desk in the morning, the staff was just as mortified by the state of the room as we were and were very apologetic (the staff on site was very kind!). I expressed that we did not get the accommodations we were expecting and paid for in our first night stay and I was told the manager, Ian, would contact me. Rather than remedying our experience and adjusting the rate of our stay for the one uncleanly night and parking-lot view we overpaid for, I have spent the following days of my trip arguing with the manager as he wanted to "investigate" the situation days after the fact. His investigation of the "facts," I can only assume involved asking the staff if they cleaned the room... which of course was said to be the case since he was not on the premise the day we brought our concerns to the front desk. He has since tried to defend all points made, seeing no reason to amend the cost of our first night. We have even acknowledged that the room was adequately cleaned the next day and we are not asking for a price adjustment on our second night. Instead, he has put it on us for not calling reception to request these things fixed during our first night (despite the fact is was bedtime and the room needed to entirely be cleaned). He compared it to guest calling the front desk to get more pillows or biscuits. Following my correspondence with him, I would avoid the Mandolay. If the stay does not meet basic standards, do not expect the hotel to deal with it in an appropriate manor. Truthfully, I was embarrassed I recommended to my friend that we stay here. The uncleanliness is not acceptable during COVID and the service following it has been a headache!

I went here about 7 years ago and thought it was like staying in a roach infested hovel! The rooms…read morewere dingy and I didn't even stay around long enough for breakfast to find out how that was. Thankfully it has undergone a major renovation since then and is unrecognisable when compared to its former self. The lounge and bar area is a pleasant area to sit and enjoy an afternoon drink and becomes a lively night time venue which is always friendly and pleasantly busy. The rooms have been given a very much needed makeover and are now a relaxing place to stay. A massive improvement and worth considering if you are staying in Guildford.

This review is based on a horrible experience at Heathrow airport and waiting in line for a taxi…read morefor 2 hours at 36 degrees Fahrenheit with no coat, because they lost my luggage. The hotel staff was extremely nice as soon as I walked in, it was around midnight, they made me a tuna sandwich and kept the bar open longer so I can get some wine which was much needed at this point. The room was nice and the breakfast offered a variety of food that would satisfy most. The property is in a "village" like area lots of green and English gardens. Thank you Hilton Cobham staff for making me fell like I was home after a crazy travel day!

I wasn't expecting much here but was pleased with the polite staff. I had time to kill and used the…read morepool and spa twice (ok but not brill). I managed to get some solid room service and was impressed by breakfast (real maple syrup :) I'd booked some extras (fruit etc) and this wasn't in the room when I arrived but they took care of it quickly and with smiles. I'd go back :) Looks like they had a recent refurb and that's always nice in a hotel! x

My friend took me here for a spa day as a treat for my birthday. The package included a 20 minute…read moremassage and afternoon tea - plus access to all the spa facilities. The massage was quite nice, not very deep, but she did concentrate on my neck and shoulders as I asked, and I left feeling relaxed. We then went on to try all the other "facilities". There was a small sauna in the ladies' locker room that was good, but a bit busy, and the only other thing we could find was a hot tub outside on a balcony, overlooking the race track. We braved the frankly horrid weather and got into the hot tub. We could not get it started - neither could the staff when we finally tracked them down. So basically we were sitting in a warm bath, in the rain, in full view of a stag party racing around the Mercades driving track. It just didn't quite work for me. The afternoon tea was perfectly nice - it just felt a little odd being the only ones there for it and as we were tucked out of sight round the corner, I had to track someone down to ask for more hot water for the tea. I enjoyed it and I might come back to the hotel for a meal or drinks if the opportunity arose, but i probably wouldn't bother with their spa facilities again.

Great hotel, very modern and stylish. Food pretty good but bar prices are astronomical!read more

excellent atmosphere and friendly staff good selection of beer and spirits a great place to…read morespend an evening

Although I work and studied in this general part of Surrey, I had never been to the Woodlands Park…read moreHotel until I attended a friend's wedding there earlier this month She had visited the hotel last December with her heart set on a summer wedding but when she walked into the reception and saw their giant Christmas tree, she fell in love with it and the venue and so was born her winter wedding on the proviso that the tree was up for the wedding The hotel has a stately feel to it from the moment you drive in. This feel is continued when you walk into the airy reception with a warm crackling fireplace and people having traditional afternoon tea (which looked scrummy) on the comfy sofas. Of course, the famous Christmas tree was there and it was huge and magnificent The wedding ceremony took place in a private room overlooking the grounds, which was lovely However, it was the wedding dinner, which confirmed their 5 star status in my book. The staff were all brilliant, seamlessly serving the food and drink and making my friend's wedding really flow smoothly. Top notch and with smiles to boot There's also a top kitchen, which served some top quality food, which was impressive for self catering. The lamb shank main course was presented with the large bone in and the bones had had all been cleaned perfectly. The mashed potato had been piped - these little touches elevated the food to special status The hotel were also generous in giving my friend a larger room for the evening reception for free because they had capacity. Classy. I was most impressed indeed and I hope more of my friends will get married here!

The Oak Room will always hold a special place in my heart, for it was following a wonderful dinner…read morehere that my now husband proposed to me. Notwithstanding that connection, however, I would hae absoultely no hesitation recommending the Oak Room Restaurant for a dinner a deux or family celebration. Situated in the 4* Woodlands Park Hotel the Oak Room Restaurant offers fine dining in traditional yet unpretentious surroundings. The dark oak pannelling that gives the restaurant its name creates a wonderful feeling that is both intimate and yet relaxed at the same time. Large leaded windows allow wonderful views of the grounds and let in a gentle light that literally makes the room glow. The menu varies according to when you visit although it's based losely around a modern European theme with leanings towards British-ness! The signature Chateau Briande is amazing and is testament to the traditional slant of the restaurant but then dishes such as Honey and Sea Salt Honey Glazed Duck Supreme Butternut Squash and Cinnamon Risotto add an adventurous suprise. Presentation of the food is always immaculate and portion sizes are good for an establishment of this type. Don't expect huge platefuls but neither will you be disappointed by tiny nouvelle cuisine-style portions. Staff are attentive and discrete and will ensure that you have an excellent evening. Their knowledge of the menu is always very good. Personally I've found the sommelier's recommendations to be a little on the pricy side and not always according to my preferences, however this is a minor niggle. I've never been served a duff bottle of wine! Dining a la carte will see a bill of around £50 per head. There are only around 30 tables here (well-spaced) and so it is advisable to book for traditionally popular periods (Easter, Christmas, Valentines etc). Many restaurants could learn from this excellent offering.

What an amazing hotel that is conveniently located next to the airport. We stayed here to end our…read moreEuropean adventure and I'm so thankful for the late check out and less than 10 minute walk to the airport. Despite being basically on the tarmac, I was not bothered by the noises of airplanes and enjoyed a super comfy bed. The staff is accommodating and you have two different restaurants to choose from. An added bonus was the rooftop bar where you could watch airplanes coming in or leaving. I'd definitely stay here again. The bathrooms and rooms were clean. The AC actually keeps you cool too.

Nothing to complain about here. Adequate space, comfy bed, very quiet room and location. 7 minute…read morewalk across to M&S in Terminal 2 and 15 minute brisk walk to Terminal 3. The restaurant and bar looked nice but we opted for a bed picnic. Staff efficient.

Overpriced food…read more Extremely poor/non existent WiFi Car parking is available, but please ensure you register your vehicle as otherwise will get a fine. Watch our you don't get a fine anyway, as often happens.

We've been to sunday lunch at the Talbot a few times and love it!…read moreThere was one time the service was very slow plus the dessert was not the best (and saw other people sending them back) but they were happy to let us replace them and didn't charge for any dessert. Overall we love this place and recommend making a reservation before you go.