I have always stayed at the Mandolay and had a lovely time BUT THIS IS NOT THE HOTEL IT WAS BEFORE…read moreCOVID. I have never written a negative review but this experience is unacceptable. Upon arrival to the hotel, the room we were put in had a broken toilet and were moved to a annex room because it was the only one available. We didn't like being outside of the main hotel and we had paid for a city-view room but now had a window looking into a parking lot. We let it slide and wanted to just enjoy the rest of our stay. Upon getting ready for bed, we noticed how dirty and unmade the room was. The shower curtain was grimy/ stained, the mugs were dirty and we had no spoons to make tea, and then when we pulled back the sheet to get into bed, there was no fitted sheet and the loose sheet had hairs on it along with a stain. It was clear at this point the room had not been cleaned. Upon talking to the front desk in the morning, the staff was just as mortified by the state of the room as we were and were very apologetic (the staff on site was very kind!). I expressed that we did not get the accommodations we were expecting and paid for in our first night stay and I was told the manager, Ian, would contact me. Rather than remedying our experience and adjusting the rate of our stay for the one uncleanly night and parking-lot view we overpaid for, I have spent the following days of my trip arguing with the manager as he wanted to "investigate" the situation days after the fact. His investigation of the "facts," I can only assume involved asking the staff if they cleaned the room... which of course was said to be the case since he was not on the premise the day we brought our concerns to the front desk. He has since tried to defend all points made, seeing no reason to amend the cost of our first night. We have even acknowledged that the room was adequately cleaned the next day and we are not asking for a price adjustment on our second night. Instead, he has put it on us for not calling reception to request these things fixed during our first night (despite the fact is was bedtime and the room needed to entirely be cleaned). He compared it to guest calling the front desk to get more pillows or biscuits. Following my correspondence with him, I would avoid the Mandolay. If the stay does not meet basic standards, do not expect the hotel to deal with it in an appropriate manor. Truthfully, I was embarrassed I recommended to my friend that we stay here. The uncleanliness is not acceptable during COVID and the service following it has been a headache!

I went here about 7 years ago and thought it was like staying in a roach infested hovel! The rooms…read morewere dingy and I didn't even stay around long enough for breakfast to find out how that was. Thankfully it has undergone a major renovation since then and is unrecognisable when compared to its former self. The lounge and bar area is a pleasant area to sit and enjoy an afternoon drink and becomes a lively night time venue which is always friendly and pleasantly busy. The rooms have been given a very much needed makeover and are now a relaxing place to stay. A massive improvement and worth considering if you are staying in Guildford.

Well the staff are polite, helpful and friendly but some more knowledgeable about the hotel &…read moresurrounding area. The food is functional and not offensive. As my room was on the -1 level which maybe the older part of the hotel it is very creaky, the corridors the rooms above lots of creaking. The rooms could use updating but it was clean if a little cold. Once I had adjusted the radiator it was better when I came back to sleep. If you are on business it functions well but the charge they want to level against accessing wifi is outrageous. I am not sure why hotels think this is acceptable in this day & age we live in. On the whole convenient location if you need to use the Surrey Sports Park which host many events and activities. A very functional hotel if you need somewhere for some business meetings and the meeting rooms are serviced to a good standard.

First, any hotel that still charges for basic internet connectivity automatically loses a star or…read moremore and I try to never go back - SEGUE: PLEASE JOIN ME IN THIS CAMPAIGN! I digress: A noisy, sprawling, myriad of tiny halls and stairs that frankly needs a major refresh in all the rooms - did I say noisy? For what it is, you'd think it would be somewhat inexpensive, but it is not in the slightest. While the staff was kind and pleasant, they were not efficient. I waited quite a while to get served in the restaurant and a few details had to be worked out at check in. Things like this usually point to a management issue, but hard to say. I will say that it was very busy, and hot and humid, so maybe I am being a bit harsh on the staff. The hotel is not close to any of Guildford's shopping or excellent restaurants and no shuttle service is available (again, poor management decision), so either bus or cab (approx 10 pounds) is required to get to Guildford Centre. Frankly, other than proximity to University, I see no reason to stay here. The toilet did not work sporadically, running and running until I fiddled with it - the room air conditioner worked awesomely well! Caution: if your plans change and you need to leave a day early, it is a 50 POUND CHARGE! Just another reason I will not be staying here again.

The building is one of the older buildings in Guildford but don't let that scare you away. The…read morerooms have been updated while keeping a lot of the original building and charm in tact. Everything was clean and the staff was friendly. Floors creaked and the wood molding is very worn but I enjoyed my stay. My only complaint was the poor wifi.

This is a smaller branch of the eponymous chain selling upmarket chocolates and drinking chocolate…read more Although small, it sells most of the Hotel Chocolat range, including their taster "Selector" range where you can try six identical individual chocolates - perfect for indulging in your favourites! All of their Sleekster range come with free sleeves (on request) for special occasions such as Christmas, birthdays and anniversaries. A perfect place for a special present.

We were looking for two nights stay in Guildford and found Asperion as a reasonably priced option…read more What a find! Recently refurbished, everything looks extremely neat, tidy and clean, staff is very friendly and you can park your car right outside. An extremely nice cooked breakfast was included in addition to a buffet continental option. Note, there is also an Asperion Hillside. We had booked into the wrong hotel, but were rebooked very efficiently.

After a transatlantic flight, we arrived earlier than expected at 8:15am. We received a cheerful…read morewelcome and a hot breakfast, even though check-in time wasn't until 2pm. The small hotel describes the dinner menu as limited, but 10 options (including vegetarian, gluten-free, and dairy-free) seem more than enough to me. The food was very good. Book direct with the hotel for complimentary breakfast and parking. Don't have a car? The hotel staff arranged car-for-hire for us. The walk to the town center and train station is about 10 minutes. Keep in mind that you're in the Surrey hills, so wear your walking shoes. The hotel was modern and clean. If you have mobility issues, there are 5 steps at the hotel entrance, but easy access to several rooms on the main floor. Our room was quiet (we stayed in Millmead). We opened the windows at night and heard birdsong in the morning.

The hotel is on a main road a ways outside Godalming, but is walkable (safely). There was a…read morefriendly happy chap on reception when we arrived and he seemed to be manning the desk pretty much every time we left or returned. The bed was comfy, if a little small. The shower was good. We could have no complaints about the room. Wish we could have opened the window, but the fixing shut of windows seems to fairly standard practice in hotels these days. The pub that forms part of the hotel was not really worth the visit.

Apparently the UK smallest Premier Inn , still all the usual facilities but I think that other than…read morefor Bournmouth Central the rooms are the best I have been in . Its because its a converted older building so you don't get your standard box .