Edit after manufacturer response: The second hat was…read moredefinitely not a second hat. It was 100% certainly the exact same hat. Care instructions are in this case irrelevant as I have never worn this hat and would gladly send it in for replacement if your company would cover return shipping as should have been provided in the first place. Also, I shared a review on Google very shortly after receiving the "replacement" which did not warrant a response, therefore I consider this review of your company's quality and value as valid. Completely unacceptable. I ordered a four hundred dollar hat that arrived completely misshapen and unwearable. When I called to remedy the situation, the gentleman didn't seem to believe me. He made me pay fifty dollars to ship back a defective product. Several days after it arrived, I called for a status update, and he told me that he couldn't see anything wrong, and that it was okay for a misshapen brim because the hat was handmade. Handmade American should be a mark of high quality, not an excuse for poor craftsmanship! Utterly disgraceful! Nevertheless he assured me that he would send me a proper product. Alas, what I received was the exact same hat in the exact same shape as it was! At this point I would have been better off to order a Chinese knockoff than pay four hundred and fifty dollars for a poorly made piece of junk! What a waste of money! I am very disappointed by this company pretending to manufacture high quality American made products!

I've been a hat guy for a while now and after having been to this store to buy some hats and have…read morethem custom fitted you can tell that Bobby Miller (owner) is a true craftsman and knows what he is doing. Miller Hats has overtaken Texas Hatters as THE best place in Texas to get a hat for those that want high quality and experienced craftsmanship at very reasonable pricing!

I've been dying to buy a cowboy hat for many months, and while I could have saved some money by…read morebuying one online for $20 or so, I wanted to shop local and didn't mind paying for top quality. I pass by Gomez Boot Ranch quite a but, since FM 2920 is a road I cannot avoid. I have to be honest and say I was intimidated by the large, "foreboding" exterior...I felt like an imposter even thinking about going inside... ...but I'm so glad I ignored my self-doubts, haha! The store has an expansive inventory of western boots, hats, belts, you name it! In all sorts of sizes and for men, women, and kids. The staff is very helpful too. I didn't get her name, but one young lady helped me figure out my hat size and go through some of the cowboy hat choices with me. I ended up going with a felt black cowboy hat that set me back $120, but out here in Texas, you know I'll be wearing it on the daily (at least when it's not raining). I'm glad I supported a local business! They also offer complimentary cleaning whenever you need it, and there is an expert in "cowboy hat bending" (I do not believe this is the proper phrase, haha) who is on-site Fridays and Saturdays to help you get your hat to a desirable shape as needed!

I purchased a pair of Town & Country work boots at this Gomez Boot Ranch location. I wore them 3…read moretimes to break them in and the heel cover fell off completely from both boots. I returned to the store to ask for a replacement. The manager offered a discount on a new pair but refused to exchange or refund the defective pair. He stated that the boots may have been an old item in the warehouse and therefore not the store's responsibility. Needless to say, I will not be returning to this store as they will sell you a defective item and refuse to do the right thing.

I love this place. It's like a fun hour to be like a kid in the candy store when it comes to…read morejewelry, handbags and luggage. I get more compliments on the necklaces and earrings I buy there. And I bought a clear bag there that was stadium size (handy for Cynthia Woods Mitchell pavilion). And the prices are reasonable.

4.1.25 I came in for a watch band for my husband's iPhone…read morewatch. They had a few to select from and I bought him one. He was happy with the color and style. It put it on his watch right away. It looks nice. A nice gentlemen helped me find the right size. This store is always tidy and well stocked. Also, the air condition is working now. I will shop here again when needed.

I recently started shopping with Cavender's and getting boots in the US, and I have to say that…read morethis location is my favorite so far. Mark's customer service specifically is top tier, he pulled a lot of boots for me and helped me find the perfect pair for my wedding! He also gave some great tips on cleaning and maintaining the boots I have. Great job Humble Cavender's!

Just purchased a used return hat for a new price. This Cavender's is an outrageous price goodwill…read morestore. Asked the manager, Cheryl, since it was on the sale rack with prices scratched out and she said it was new price while admitting it was a used returned hat. Avoid this particular Cavender's to ensure you get new items that you will be paying for and shop at the more credible stores in the area. My 2 cents after being surprised. Did buy because it was the only my size. Will return tomorrow and take my own advice

Where the F do I even begin here? The incredibly fair prices? The great quality of everything? The…read moreunbelievable selection and unique pieces? This store is an ultimate danger zone for me shopping! What a blast. I left with so many awesome items, all without breaking the bank. The staff is friendly, helpful, and fun without being any bit pushy or invasive. Whether you need costumes, masks, pirate or renaissance clothing, decorative items, books, weapons, jewelry, hats, or the like, you will find it here!

I love the clothes and variety of styles to choose from including festival clothes, costumes and…read moreaccessories. I didn't get to purchase anything last time I went there but I will be back soon with a friend!

Huge selection I'm from California, although in Texas now it's nice to see my LA team here . Cheersread more

This is a awesome place to GT any sports hat. Whatever your sport is they have it. The variety is…read morevery broad. You will be truly amazed at the customer service and knowledge that the employees have here. I brought hats for teams that I don't root for because of the presentation from the employee. Great job and I will be back soon.

Yes ! They have helped me with several projects. Very professional and my projects final product…read morelooked great either way their help . Small business! Love them

Really quality work. I've had so many flaky screen printers in the past. It was refreshing to find…read moresomewhere that understood business needs. Very very helpful.

Always friendly service, beverages, and boot cleanings are available . Store smells like a glorious…read moreode to Western Wear. Unfortunately their stock selection has not been very good as of late. Seems like same styles on repeat.

The experience of buying their boots, an exchange process, and the pricing for the value was all…read moreabsolutely impeccable!

Oh. My. Gosh. Service was absolutely amazing. I passed the shop as I was headed to my gate and…read morethought I would stop and look for a gift for my GF. She's always wanted a Stetson so I knew I should get her one, but didn't know what her size was. Misty helped me guesstimate and find one that should work. She also gave me some hat filler just in case. To top it all off, she handed me her business card in case it didn't work out and I needed to exchange it for a different one (from halfway across the country, I might add). I have no complaints whatsoever! (Oh, and did I mention the music selection was spectacular? I've never related more to Just To See Her Smile than that, haha). Thanks Misty!

From the owner: True Handmade Boots, Southwestern Apparel, Fine Hats, Artisan Jewelry, Belts and Buckles, all make…read morePinto Ranch much more than just western wear. Pinto Ranch embodies true American lifestyle. Shop the premier western store in the United States for both curated luxury collections and handmade goods using the traditions and crafts of the Old West.

Nice boot and great price definitely recommend it, definitely go back for the other pair of boots i…read morewanted.

So many boots & the team was really accommodating to our needs! I couldn't choose one pair cause…read morethey had a whole sale section. I had to send pics to my peeps to see what was the best choice lol. Overall, went with one pair since I had to circle back to the house at the end of the week. Of note, the bathrooms were themed beautifully and they were clean! I will be back Cavender's-- thank y'all for the wonderful selection, service and value!!!