Food was quick to come out service was spot on. Just forgot a couple things that cane wirh the…read moreorder. Over all was very good would return for sure

This place is absolutely awful, and the way we were treated tonight was completely unacceptable…read more The manager tried to force us to sit on the rooftop, telling us that because we have a medical service dog, he "has to seat us away from other people." He gave us absolutely no choice and attempted to segregate us from the rest of the restaurant simply because we have a service dog. When we confronted him about our rights under the ADA, he tried to argue with us and continued insisting that we had to sit outside and away from other customers. He then proceeded to tell his staff "not to serve us". When we pointed out the law again, he began backtracking, and the situation became a heated argument. Meanwhile, his staff stood around laughing, gossiping, and watching the entire situation unfold in a restaurant that was practically empty. The manager told us someone would be with us "in a few minutes." I actually started a timer to see how long it would take. We eventually had to walk up to the bar ourselves to order drinks. The bartender then told us that the manager had instructed them *"not to serve us until everyone in our party arrived." That was news to us because we had already been seated. Given everything that had happened, it was very clear that this was being done out of spite. This is the manager in question. He also refused to give us his name when we asked. We will be filing a formal complaint regarding what happened tonight. What makes this even more disturbing is that we were treated this way while accompanying a person with a disability and a medical service dog and we were treated this way as customers who simply wanted to eat at a restaurant. We ultimately stayed and ate on principle. We refused to let this manager's discriminatory behavior be the reason we left. Do better. No one should be made to feel unwelcome, segregated, or punished for having a service dog. And honestly, it is especially shameful to see this kind of treatment directed toward veterans with disabilities. If you support businesses that treat people this way, that's your choice. Personally, I will never support this restaurant again.

They could be a great destination restaurant. I had…read morefantastic onion rings, went back a week later and inedible. Some things on any given day are absolutely fantastic....it just lacks consistency. More professionalism from the staff which means the leaders don't care or aren't paying attention....hey how about a very basic uniform like your a team??? Obviously a place in my heart, and absolutely wasted potential hurts it!!!

I really wanted to like this place, but unfortunately it was a disappointing experience from start…read moreto finish. Our food took well over an hour to come out, even though the restaurant wasn't busy. Most of our group ordered appetizers as our main meal, including wings and chicken bites. To make things more confusing, two people ordered the exact same wings, yet one received 12 wings while the other only got 8. When the food finally arrived, it was cold. The calamari was especially disappointing--very chewy and practically inedible. The service didn't help the experience either. Our waitress was polite enough, but seemed completely disengaged and offered very little personality or attentiveness. The restaurant itself could also use some updating. The atmosphere felt very dated, almost like it was stuck in the 90s/2000s, and there seems to be a lot of opportunity for improvements and renovations to make the space feel more inviting and current. Overall, between the long wait, inconsistent portions, cold food, lackluster service, and outdated atmosphere, this wasn't a place I'd be eager to return to. Great views though - its right on Lake Douglas.

We decided to waste some time before dinner. We choose Casual Point inside the Holiday Inn Suites…read more When you visit make sure you ask for JWebb!! He knows his beer. I don't drink beer, but he almost got me to to order a pint of beer. You can hang around and drink/play games and you will be able to hear your party without having to scream. JWebb was very nice, accommodating, very confident in explaining the beers they have. We had Beer Chardonnay Jack and Diet Coke Sorry, no drink pictures y'all know what that looks like.

Great staff and a wide selection of beer and bourbon…read more I was told they had really good burgers. Well, I would tell you not to get any of the burgers, as they are really bad. Those of you that were in the military remember the soy bean patties? Well, that's exactly what they tasted like to me. I was really looking forward to the burger... Wife had the boneless wings and loved them.

Nice brewery with a good variety of beers and nice staff. They allow dogs on the covered outside…read moreseating, which our dog appreciates. Although we didn't have any pizzia several folks near us said it was great. We had a flight of four and both really liked the blackberry cider. Normally we would not pick a sweet cider but this one deserves taking a four pack home. The place has a great outdoor seating area that's very relaxing. The fans were out so the slight breeze was nice. And a few days later we went back for more Blackberry Cider!

We have lived here for 5 1/2 years and I've heard great things about Gatlinburg Brewing Company in…read morethe past. Well we decided to finally try it. We walked in and in front of us a big group had just walked in so we stood off to the side. A lay approached and said we could sit anywhere. I asked if they had more rooms or was the area inside and the outdoor area the only rooms they had. She looked at me puzzled and said , "This is it." I was curious but she seemed to take offense to it. We walked out to the patio area and saw two rocking chairs facing the parking lot and thought we would hang there. My sister suggested we go to the bar and order our drinks because it may take too long for a server. We went back inside and I asked her to wait because I had to run to the restroom. I walked in and the seat was up and the toilet was filthy. I went to the sink and there was scum and gunk around the faucet. I wanted to make sure it wasn't water stains so I took a wet paper towel and easily wiped some of the scum off. Disgusting right? Right off the bat that tells me that they are not clean and don't care to be. I have been in their service industry for years and this shows me you do not even clean your bathroom once a night. You have to clean and check your bathrooms more than once or twice a day in the restaurant business. PERIOD Meanwhile my sister had a nasty experience with the same bartender who we found out is the Bar Manager Nariyah apparently. My sister asked her if they could make an Old Fashion to which the lady replied of course. Then my sister asked who made them because she wanted to know how they made them and the lady nastily said she was the only one working so it was her. Well there were two people behind the bar, her and a man. By the time I came out of the bathroom my sister said she ordered her drink but it wasn't drinkable. She said BTW this lady is nasty. I said ask them to make you something else. She cautiously went up and meekly asked the bartender if she could make her something else and the lady replied that she couldn't comp liquor or make her anything without charging her then proceeded to tell my sister she went over the ingredients with her and she still chose to order it. I stood back like wow? My sister said, "you're not nice."She told her we are locals and this was our first visit and we will never be back. I said let's go. Left the drink and walked out.

Food was absolutely to die for portions were awesome wide selection of food met the owner super…read morefriendly and nice guy. The environment was very relaxed outdoor covered seating perfect for bringing you furry friends in ANY weather. 1000000/10 WOULD RECOMMEND!!!! # KY

As a philly native, you always want to step into the places claiming to be the best cheesesteaks…read more We ordered a philly, chicken philly, two cheese burgers, two fries, two drinks and a mac n cheese and it run up around $100 including a tip. Steep price to pay, but was hopeful. I'll start with the positives. Mac and Cheese was fantastic. that's the end of the positive. The customer service is poor. I don't mind waiting for food, even have a sign for it when they are busy, but they weren't overly busy. When reminded of something that was missing was met with an attitude and a half ass root beer float (ordered by family) that rung up at $10. The cheesesteak is terrible. The meat is tough (opposite of a real philly), the cheese wiz isn't true cheese wiz, and just cause of the size doesn't make up for it in taste. The fries aren't seasoned and aren't grand. taste almost like frozen potatoes. Burgers were nothing great either especially for a cheeseburger priced at $15. there isn't a whole lot of room to sit anywhere, so the atmosphere is tight and can only imagine when truly busy. Overall, highly disappointed in our time here. I wouldn't go back nor would i recommend it either.

Great off the beaten path hole in the wall family owned restaurant. After seeing some price gouging…read moregoing on in the parkway, we decided to stop in for lunch on a saturday. It is on the second level across the street from the villages. We were greeted and promptly seated. The menu is your typical sports bar fare. I noticed alot of positive reviews for their burgers but opted for the 1/4 Lb south of the border hot dog not only was this dog delicious it was pretty darn big and it came with fresh French fries. The unique thing about the chili was that it had beans in it which I am not typically used to but it complimented the chili and diced onions well. The only downside was that it didn't come with cheese. I also ordered a Sierra Nevada citrus wheat ale pint and it was ice cold and hit the spot. My wife ordered a hot turkey sandwich and our daughter oredered a personal cheese pizza all were great according to my wife and daughter. Our waiter was very cordial and quick. Overall it is one of your better choices to eat around the parkway!

Came here for lunch while walking through Gatlinburg. It was a very nice small place to escape the…read morehustle and bustle of the main street for a while. Food came fast and server was very friendly. The Bison burger was very good. Clare said the kids grilled cheese was amazing and the best in all of Tennessee

100% Best wings we have ever had. I can't believe we stumbled upon this place with the tiny sign…read morethey had outside with an arrow pointing to go upstairs. I laughed when we saw the sign that says "Best Wings in the Universe". But I can attest that they are the best wings we have ever had. We ordered the Cajun Dry Rub, Sweet Chili Lime, and Honey Barbecue wings. The dry rub was my favorite. Neither the Cajun nor the Sweet Chile Lime were spicy but they were loaded with flavor. The wings are chargrilled and they were very tender and bigger than most places. I normally don't like barbecue wings but the BBQ sauce on these was great tasting. The service was excellent. The server and others would check in on us to make sure everything was ok. The place is small and upstairs in a covered open air space so you could experience the vibe outside. It is on the Main Street outside of Margaritaville. We will be back!!

Burgers are great Daiquiri was okay, slushy type. We had…read moretwo piña colada's View and decor are nice

we were skeptical because the reviews were not promising…read more The place was so cute . They welcomed everyone and gave us a lovely booth by the water . Our server was super nice and quickly got our orders , our chips , salsa and water . While waiting we heard Dolly Parton has died ! This is tragic . Ronmel our waiter was perfect ! Fast , attentive and nice Try it. ta also reasonably priced. Arroz con pollo. it was good ! ate it sort of like a dip with chips . The chicken breast was big and cooked perfectly

After a ridiculously long Trolley ride from the welcome center, we walked across the street from…read morethe aquarium and found No Way Jose's Cantina! The pitchers of Margaritas and chips and salsa hit the spot! We also ordered a variety of their tacos, which were solid. Service was friendly and prompt. A good stop for groups while in Gatlinburg.