Low end, overpriced junk inventory. Disorganized store you have to shuffle through. Shockingly rude…read moreemployee. I would give zero stars if I could. This shop is clearly not in the business of making money. I would not go back even for a pack of strings if I was in a bind. Go to Ted Brown music, they are actually willing to help you and have a better selection. I honestly hope this place goes under. The entitled boomer running the place is lucky to have a brick and mortar shop in this day and age. He'd never make it outside of Richland. Just sayin...

Low key low pressure music store. The owner is very knowledgable and very helpful for answering…read more instrument and equipment questions even when it didn't pertain to a sale. This is the kind of business I want to spend money on before going to the big on line stores. I believe it is just the right thing to patronize local business.

I had to ship a guitar and Ted Brown music helped me with a box, etc. I asked how much and they…read moresaid no charge. The store is very nice and the people are great. They have many instruments to choose from and the store was very well organized. As a business owner myself, I value the personal attention they gave me. I don't live in Richland, but if you need any music items, please go to Ted Brown. You won't be disappointed. Sincerely, Roger W. Skaggs

I took my twelve string electric guitar in because some areas of the frets near the headstock were…read moredead and it was useless. I wasn't sure what the problem was, but they figured it out almost immediately. The guitar tech (maybe Bob?) took it in the back room and fixed it in about ten minutes, maybe less! While he was doing that, one of the salesmen and I were talking about unrelated items (sound issues at concerts), and he was answering my dumb questions - in other words, he was keeping me entertained with small talk. I cannot speak highly enough of those people. I don't go to their store a lot because I don't need to buy a lot anymore. But every time I do, I have no trouble getting waited on by knowledgeable and friendly people. They aren't pushy - I always have to approach them rather than them hounding me, and that's the way I like it. ~Greg

Great service! Very knowledgable and was wonderful with my 12 year old son. Let him help and look…read moreinside.

From the owner: Dickerson's Tri-City Pianos is a local piano store in Richland, WA offering piano rentals, piano…read moretuning services, professional piano lessons & more. We cater to music enthusiasts in the Tri-Cities and surrounding areas with quality, fair priced pianos.

Dennis is great to work with. He is knowledgeable and understands the importance of answering any…read morequestions that you have. I appreciate his honesty and thorough communication throughout the entire shopping/purchasing experience. It was a pleasure during business with Spiritwood, and Dennis in particular.

This instrument store boasts an impressive array of top-notch guitars and a variety of other…read moreacoustic instruments. The staff is not only helpful but also remarkably knowledgeable, making the shopping experience a breeze.

My family and I have used Kastl Express for 6 years now and couldn't be happier with their service…read more Max the owner is great, always willing to help wherever he can, gets you scheduled in as soon as he can and will even stay late just to get you in sooner. Professional, kind, honest, and above all else handy! He has put together furniture, installed blinds, moved appliances and furniture, installed the appliances, fixed smoke detectors and ceiling fans and this is just the services he has performed for us in the last year. He even moves the large stuff like pianos and pool tables. HIGHLY RECOMMEND!

From the owner: Kastl Express Tri-…read moreCities Movers We have over 20 years experience in moving and relocation. We know that having a moving plan is essential. We understand each client has a different moving situation. So we meet at your table to plan your move, and work out the details in order to streamline your move.

David lied when he said that there would be a crew and truck to move us either late afternoon or…read moreearly morning. NOT TRUE. There was not follow up. I had to call and find out that dispatched scheduled is 24 hours later than what David and I arranged. It was a last minute "savior" move. It didn't happen. NO ONE is transparent.

Beware: Unreliable-they did not pick up or deliver on…read morescheduled date or time. Unprofessional-when I called the same phone number a second time I was told "back down and don't call this number again" Unaccessable- I've called over 15 times and was on hold from 40 to 50 minutes only to be hung up on or sent to voicemail. I did speak to someone working from home (kids in background) twice and was told she would get right back to me same day. Never received a call back. The driver on the delivery end tried to double our price due at the time of delivery. We insisted and only paid what was on the contract. Why would he do this! check the Better Business Bureau. Over 150 complaints in the last three years. To end on a positive note. My only positive thing to say-The driver who picked up in the beginning was very pleasant and efficient.