Loud, smelly, dirty, overpriced, property with incompetent management.
There are so many problems with this property. I have lived here for over two years at this point and I have seen the quality of life in this complex deteriorate over time, sharply dropping when Greystar took over.
First off: the property is LOUD. Whether it's neighbors dogs fighting, constant construction (on this building or surrounding buildings), endless landscaping and non-stop toxic leaf blowers spewing gasoline and noise into the air (which get used for way more than just blowing leaves by the way, they even clean the hallways with them, no care at all for resident's quality of life), you're barely going to have a quiet moment. Trying to work from home here is absolute hell. The non-stop landscaping doesn't ever actually make the greenspace in the middle of the property look nice, as it is always full of dog waste anyway.
On that topic, the complex is "dog friendly" but unfortunately that just means "dog waste everywhere." In the hallways, elevators, all over the grass, look out for dog waste, because nobody ever picks it up. It's so bad that management has sent out more than one email reminding residents not to let their dogs urinate in the elevator. Any time you take the elevator it's a gamble whether you're about to be trapped in there with one of the worst smells of your life, assuming the elevators are actually working, which they frequently are not.
The dumpsters and trash cans on the property are often overflowing and teeming with flies. Residents leave garbage everywhere (hallways, parking lot), nobody cleans it up. We have three dumpsters and multiple trash cans around the property and they are still always surrounded with garbage anyway as well as random litter all over. Despite the lease claiming that this is essentially a non-smoking community cigarette butts are everywhere. The dumpsters smell truly revolting in the summer when it gets hot, exacerbated by the fact that residents often just throw trash into the recycling anyway.
Rent is overpriced, the apartments look 20 years old inside and the appliances are the cheapest ones you could possibly buy. They're trying to spruce it up with a new coat of paint outside but it doesn't make it any nicer to actually be in the apartments. Instead of spending money on a half-baked paint job that nobody wanted you should spend it on upgrading the residents appliances to units that are from this century. The elevators frequently break down for extended periods of time. You'd barely excuse that at a sub-$1,000 apartment, definitely not at these prices.
On top of the already high rent (which Greystar raised almost 20% last year) you're nickle-and-dimed for absolutely everything. Extra $5 for the statement, $5 for pest control, $25 for valet trash service, $14 for "common area electricity", $30 for Fetch Package Delivery. It's ridiculous that despite how expensive the complex is they STILL tack on all these extra fees every month.
Greystar wants to force all mail through "Fetch Package," a 3rd party service where you send your mail to their address instead of yours and they deliver it to your door. I don't have a single good thing to say about their services, they lose packages and are constantly late with their delivery windows. Residents are forced to put up with this because we have no leverage. Greystar expects us to pay for the privilege of interacting with this company instead of just receiving mail at our apartment complex like any other apartment.
Do not bother going to management with any of your concerns. They will pass the buck, and otherwise find any way possible to completely ignore any and all problems. They have made it clear that their focus is 100% on attracting new tenants (hence all the 5-star google reviews from people who didn't even move into the property, or have only been here for a few days) and that they do not care at all once you are locked into a lease and can not leave. They are unsympathetic to any issues, and unwilling to help. Staff on-site are not able to help and say everything is out of their control, but they will do nothing to make sure that your issues are put in front of somebody who can help as upper management are absolutely uncaring. Upper management will return no phone calls or emails, they will pretend you don't exist as long as your rent checks keep clearing.
I would not recommend this place to an enemy. Greystar do not care about their residents. Once you have moved in and are paying rent, if there is a problem they are not interested. They will do nothing to make your experience living here nicer, they will never fix any problems or respond to any complaints. read more