While waiting for my dog across the street.I witnessed what looked like the Male groomer selling Narcotics out of the shop. Extremely unprofessional may I add. Lousy Customer Service skills with that type of Behavior in that specific neighborhood. May I add That he is not helping at all.2-14-2026. With the Begging issue in the strip mall of Location. Followed up with 311. read more

I don't like writing a bad review for small a business because I know how impactful they can be. However, after a terrible experience, and the business not rectifying the situation, here I am. I have a 12-year-old, 15-pound Shih Tzu named Milo. He's quiet, sweet, and has a very calm temperament. He has been groomed countless times before this, without issue. Having just moved to MN within the last four months, this was the first time I have used this groomer. When I dropped him off at his 9am appointment, the woman told me it would take an hour and 30 minutes, which for this specific groomer is average. After an hour and 20 minutes, I got a text that he was ready to be picked up. When I arrived 25 minutes later, I walked in and heard him barking frantically in the back, which was very unlike him. When the groomer brought him out, he was wearing his winter jacket and his harness, so I could only see his head and paws. After having been quoted $85-$100, and paying a $50 deposit at the time of booking, they told me the total was $120. (Per Google, the average cost for a full-service grooming for a small dog is $50-$80). When I asked why it was so much, they said "he doesn't like his face trimmed, so it took longer"; even though they finished 10 minutes early. Despite my objections to being overcharged, the groomer refused to honor the timeframe and their quoted price, so I reluctantly paid and left. Just outside the door, I picked Milo up and noticed his paw was bleeding. Not the nail, which can happen during a nail trimming, but his paw. When I went back inside to ask what happened, the groomer said he must have hurt his paw in the cage after his groom. He was so distressed for that entire 25 minutes that he clawed inside the metal cage door to the point of cutting his paw. Not only did they overcharge me, but they also let my dog injure himself. (Luckily, it did not require a visit to the vet.) A licensed dog groomer should know how to properly care for any type of dog so they don't hurt themselves in a cage. I was so upset that I thought it was better in the moment to go home and give myself time to cool off. It was when we got home and I took off his jacket, that I saw how awful his hair looked: like a small child groomed him with craft scissors. I called the next day to voice my concerns and give them a chance to make it right. I spoke with the owner of the business, and was told the whole ordeal was my fault because I "chose to bring my 12-year-old dog to a new groomer". When I further explained and said I was okay with them keeping the deposit, she kept interrupting me and repeating that I shouldn't have switched groomers, and that I took too long to pick him up. I asked her what the best practice was for picking up and was told that I should have waited the hour and 30 minutes in the parking lot so I could have immediately picked him up when he was finished. This is not a common practice, and I was not told of any additional charges for the time it takes to pick him up after I received notification. I also find it strange they did not contact me during this time for his "behavior" and that they didn't notice the blood. When I asked about the awful haircut, she told me Milo was wiggly and has behavioral issues, and that's why it looked so bad. He's never once had an issue at any of the multiple groomers he's been to over the past 11 years. This was by far both the worst and most expensive haircut he's ever gotten. Not to mention his frantic state and injury upon picking him up. I wanted to give them the chance to make it right and only partially refund me and they keep the deposit, when in hindsight I should have asked for a full refund. Instead they gaslit me, were dishonest, and refused to rectify the situation. They said I could bring him back in to be trimmed again, but frankly I was concerned for his wellbeing. Dog groomers should know how to treat and care for every single kind of dog. New client, old client, puppy, senior dog, wiggly, stiff, etc. After seeking advice from another groomer, they said I should report them because of how serious this is, and to prevent injury to others' pets. I also have records of my communication with the business as well as their policies. Basically do not take your pet here unless they are a current client or are a statue. read more

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The best dog groomer I have found in a long time! Kim treats my Lulu like a queen! The price is extremely affordable. 5 star service for sure! read more

My little girl is very anxious, and does well with the Groom Crew. The pricing is reasonable gor a bath and hair cut, however, face, feet and fanny is wày too much. $46. That about half the cost of a full groom. read more

Our elderly dog, Mr. Bojangles is a sweetheart but has vet/groomer anxiety and can get cranky real quick!! It's especially tough now that he has arthritis in his paws, making it difficult to touch/handle them. The Groom Crew has been the best discovery! They specialize in grooming anxious or elderly dogs, and are so sweet and patient with Mr. B. I love the little bow ties they give him too! So festive. While their prices are a little higher than say, PetCo, I don't mind paying extra because I know they'll groom Mr. B with the utmost care and respect. read more

The Groom Crew - Before... - Pet Groomers Near Me - Minneapolis, Minnesota

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**GRAPHIC IMAGE WARNING** My 10mo puppy was severely injured during his grooming, and I was not informed of his injuries, which caused them to worsen--to the point of my vet saying they are the worst grooming injuries they've ever seen. I was told by my puppy's groomer that he may have some irritation around his ears and rear end from some pre-existing issues, but that he'd generally been well-behaved during his groom--nothing too out of the ordinary. My vet, however, found significant painful wounds on the ends of *both* of my dog's ears that seemed to have been caused during grooming and covered up with styptic powder or glue. These wounds appeared infected and were so thickly crusted that he had to be sedated to have them treated--and the pain from having them touched was enough to wake him from sedation. The vet additionally found that his scrotum had been painfully wounded in such a way that he could not have done it himself. He had to be put on several medications to manage pain and fight infection, and he's had to wear a snood and a cone to protect his injured areas from further damage. This has already resulted in extensive medical bills, and the vet has advised that he may have long-term damage as a result of this groom. I'm deeply disappointed by what happened to my puppy, and even more so by the fact that his injuries were not communicated to me. Further, when I reached out to the Groom Crew directly, they denied liability for any of these wounds. I'm truly disappointed, and I cannot in good conscience recommend this grooming service. read more

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This was a first time visit for me. I've been a customer of Pet Supplies Plus for years and think they started out there. Then my ex brought his kitties here for some grooming and recommended them. Today I finally went there for just claw clipping for the two cats who frankly are a bit feisty. It was fast, the nails were perfectly done (some places will cut too low), and it was great to see pups there looking happy and chill as they got groomed. Bonus is that they got me in quickly. While I live in the neighborhood it's incredibly easy to get there, and plenty of parking. read more

Erin, Joe and John are super people and they love their fur clients. Erin has never groomed one of our dogs, but I've seen her in action with a very crabby cat. Her efforts were admirable. (Yikes)! I followed them from another shop that we used to be clients of. I was in search of another groomer when I found out that they had opened their own shop. I was thrilled. Joe groomed our senior Havanese until she passed. He was so gentle with her. Now he grooms our new wiggle worm puppy. John grooms our male Havanese and has since his first hair cut. He's gone to no other groomer. Our boy Havanese can be problematic and gets a little crabby when he's forced to do things he doesn't want to do (such as take a bath). John has never complained or mentioned his behavior. He just gets the job done. Over the years, with various other dogs, we have gone to four other shops. These three are the best groomers that I've ever encounter and will we stick with them. They are professional, helpful and good with the fur babies. My only complaint is that they can be booked out, but any good groomer normally is. read more

Took my Pomeranian here for a grooming a while ago when her regular groomer was pretty booked and she really needed it. When I picked her up the person was just overall rude and talking down to me. When they handed her back to me and I put her in the car I noticed there was a bunch of blood on my arm. I checked her and the bottom of one of her feet was all cut up and bleeding. They said nothing about it (not to mention, she got the smallest cut one time at her regular place and they apologized and did not make us pay, wouldn't even have noticed that one). When we got home she was limping a for a while it was such a bad cut. After seeing the other reviews now, definitely don't recommend this place! read more