My family enjoyed our experience at The Grayson Miami last September. We picked this because it was close up port and walking distance to everything. The hotel was beautiful, absolutely loved the amenities (gym, yoga studio, rooftop pool, hotel restaurant, games room)! Our room was also very nice :) The food at Grayson Kitchen inside the hotel was amazing! We had dinner there the night we arrived. Breakfast was included as well. Definitely don't need to go outside for food lol. read more

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The Grayson Hotel is a nice hotel close to the basketball arena and also the cruise port. Service at front desk was super helpful with explaining how parking or mini bar work etc. We was able to use the rental bikes at the hotel also to cruise around the city and see Miami. The bed sat real low but slept very nice and the curtains kept the sun out! I would use that hotel again for sure. read more

The Grayson Hotel - Hotel Mini bar - Hotels Near Me - Miami, Florida

Nice hotel close to port. The outside bar has excellent food. My wings and guacamole were amazing. Our room was not ready upon arrival. However, we were able to store our luggage at the front desk and use the pools right away. Would stay here agin. read more

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I don't recommend this hotel no wash cloths the shower floods the bathroom floor making it dangerous one could slip and fall and the complementary cocktail don't waste your time with that foolishness not everybody drinks gin and tonic I won't be coming back to this place read more

Contemporary style with a Miami twist. I was in room 504 with a huge shower with two shower heads, but is larger than a cruise ship elevator. The balcony has French sliding doors (two sliding doors that open away from each other). The room is East facing, so there's plenty of morning light and I was able to see the cruise ships from the balcony. The king bed was very comfortable and the pillows had various degrees is firmness....so I was able to find the perfect one. The bed was knee-high, great for bedroom activity but my be a challenge with for folks with bad knees getting up from the bed. There's ample plugs for charging devices throughout the room. The mini-bar is a Tito's Vodka, Casamigos Tequila, and a rum that I couldn't remember but was name brand. There's a LavAzza espresso machine that's complimentary. 4 stars instead of 5 as the sliding glass doors to the patio wouldn't fully lock, but the extra security latch was decent. Also, the shower was out of conditioner and the separate body wash and shampoo were actually the same gel. For the rate and location, I'd stay again. read more

I came here during the month of December for a cruise and this was our hotel before we headed out. It is very close to the cruise port and only a 15 minute walk to the bayside marketplace. This hotel isn't bad by any means. Our room had a great view, huge shower with good water pressure, and was clean and modern. I will say the room was on the smaller side, as we had a corner room it was hard to find adequate space on the floor to fully open our luggage. All the employees we encountered were super kind and accommodating. The gym was super nice so definitely take advantage of it if you can. I was a tad disappointed that the pool closed at sunset. I wanted to use it at night at least the jacuzzi but it closed at 6pm (super early). The only con's I have is that the hotel is right next to a busy road so there was constantly noise of cars revving their engines, police sirens, people walking by and yelling, etc. The bed also wasn't the most comfortable but it wasn't terrible either. Eventually I was able to sleep but you do have to note since you are in a good location close to the hustle and bustle of downtown Miami there will be a lot of noise. The nightstands also didn't have charging ports so I had to make use of the wall plug which was a bit far from the bedside. read more

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Going on our second night here for July 4th weekend 2026 and we are loving this place. Booked a Bayview Balcony Room with the breakfast. Staff is very nice and professional. Room is clean and spacious with amazing views of the bay. We were able to see the drone show and the fireworks from our room. Balcony is HUGE. Very convenient location to great restaurants. We would definitely stay here again. Tonight we are going to Divorce'e at Club Space to hear Danny Tenaglia which is just a short walking distance. The only thing I sort of laughed about was for such a huge balcony, there were only two uncomfortable metal chairs. It would be nice if they got some cushions. I can understand not putting more than two chairs so it doesn't promote more than two people in the room so I get it. Balcony time would have been nicer with more comfortable outdoor furniture. Included breakfast was a limited menu but more than adequate selections. Parking was a separate charge of $94.50 for two nights which IMO should have come with a carwash to make the cost more appealing but just my opinion. read more

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I'm re-reviewing the Grayson Hotel and strongly recommend not staying here. After they asked me to email them about my situation, I explained that I couldn't obtain a visa in time for a cruise from Miami to the UK -- which forced me to cancel both the cruise and my Miami hotel stay more than six months in advance. Despite the circumstances, they refused to refund me. After I left a review, they claimed they'd "look into my case," but still refused to do anything. It's honestly unbelievable and extremely disappointing. Any reputable, customer-focused company would handle this with empathy and flexibility -- especially when given six months' notice. This hotel showed none. The way they handled this came off as money-hungry and completely lacking basic customer service. Based on my experience and the interactions I had with staff, I'm not surprised there are other negative reviews. They really need to learn how to treat customers with respect. I won't be staying here again and I would not recommend them to anyone. read more

Very chic and cool hotel. Very friendly and clean. Rooms are spacious and clean with good solid walls for less noise. Pool is awesome and valet parking is easy read more

The Grayson Hotel - Balcony view - Hotels Near Me - Miami, Florida

5 stars all the way. We had a great experience here during our one week stay. Beautiful, modern, clean hotel in a great location. Daliana at the front desk was very helpful with room and pre arrival questions. Our bay view room with balcony was large, contemporary and great views. The room service food was excellent. Nice perk for beach chairs and towels down at south point beach, bicycles, rooftop bar and pool. read more

Stayed here over Christmas and it was a decent place to stay for the price ($150 a night). This hotel wants to be luxurious, but the rooms are giving motel. The curtains had stains on them, the walls, doors, floorboard and furniture were dirty and scuffed. However, since this hotel is in the same building as the high rise apartments the pool and fitness center are very nice (pool closed around 6 PM though). The parking situation is a challenge as well, you either have to pay and street park or valet w it's $50 a day. There is also a resort fee, I think it was $40? But you do get two complimentary drinks between 5:30-6:30 at the bar if you're around during that time. We stayed for two nights and did get maid service or second day in town so that was nice. We did hear a lot of street noise from our fifth floor room. Overall, semi decent place to stay but it definitely needs a refresh/upgrade. read more

Well, usually stay at the Hilton downtown before cruising. Saw this place reviewed on youtube and it looked like a nice option to try. Thats about where it ended. Originally put into a room on the 15th floor. Its outside the main hotel and has a motel feel. Changed rooms, much better overall. The hotel is really very boring. It has a "library" and the bar/restaraunt only has news channels, its college football playoffs, and no sports? The library gave off the feeling that is a very metro, almost "beta" feel to it. For one night, it did what its supposed to do, a place to sleep and leave for a cruise. But, one and done. Deffinatley not our vibe. read more

Good for a cheap hotel for a night before a cruise. I don't like that the pool closed at 5:30. Not the best , but good for the price read more

View was pretty, bed was comfy, but that's kind of where it ends. My fault for not finding parking beforehand. You can park at the garage on site, but it's $43 a day. Room felt nice, but many of the things were just not that nice. -TV had lines on it as if the screen was starting to go out. -Lamp hangs right in the way of TV- just kind of a weird set up. -Drawer was stuck in place and couldn't be used. -Shower handle could easily come off. -Hand held shower head could not get turned on- no knob anywhere to be found. -Makeup Mirror on wall was starting to lean; won't be long before it falls off. -Locks on entry door and patio door don't work. There's a magnet that "locks" the front door, but doesn't feel super secure especially since the manual lock didn't work. The latch lock on the back door worked I guess, but it wasn't attached at all. The manual lock didn't work either lol. -Hotel isn't "kid-friendly", risque photos everywhere. -Weirdly difficult to get to the top floor. Have to take one elevator to floor 12 (as high as it goes), walk a ways out another door to another elevator which will then take you up to where you need to go. For what a hotel is, this place works fine considering the deal we got. An ok place to sleep and the view is pretty. As far as the rest of it, unimpressed. read more

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This wasn't a good stay. First, checking in, I find out that it's no longer a Hilton property. And then get hit with a $30/nt resort fee and $150 incidentals fee. Then we go to get settled into the room and find that we don't have two beds like what was booked. We were then informed that there were no more rooms available and it was like pulling teeth trying to get a rollaway. Front desk, when you can find him, was not interested in trying to solve a single issue. read more

I cannot emphasize enough how awful my experience was at this hotel. The hospitality was nonexistent, and the staff--from the front desk to the director of hospitality, Veronica mostly--were utterly incompetent. This place is a disaster and a complete waste of money. If you're considering booking here, don't. Save yourself the nightmare I endured. From the moment I checked-in to the moment I checked-out, the entire experience was a complete trainwreck. They charged my card $300 for incidentals--double the price of the room--without any clear explanation. And then the disasters began. Room 1: Upon entering, I was greeted by an open trap door exposing Wi-Fi routers--a sight that was both unprofessional and unsettling. The window was also open and couldn't be properly closed. When I reported the issue to the front desk, they moved me to another room. Room 2: Same issue--windows that were visibly open, letting in a breeze, and no way to close them. To make matters worse, I was gaslit by Veronica who claimed the windows weren't actually open. It was clear they were, and no solution was offered. Room 3: This was by far the worst. It was located near the pool, which meant loud, blasting music all day long chosen by the bartender from the poolside bar. The room itself was filthy: an unknown substance was smeared and running down the walls, sticky residue coated the table, someone's dried contact lenses from a previous stay were left on the nightstand, and the blinds were broken and had to be fixed by maintenance. To top it all off, the room didn't have an iron or steamer. After receiving no help from staff, I hunted down a housekeeper myself, who informed me that every room should have one--but mine didn't. As if the issues with the rooms weren't bad enough, the restaurant and room service were equally appalling. At 3:30p, I went to the 3rd-floor restaurant, only to be told it didn't open until 5p. When I returned at 6p, the same bartender treated me with confusion and indifference. When I asked for a table for one, he ignored me and repeatedly asked, "Do you want water?" After that bizarre encounter, I gave up and left. Thinking room service might be a better option was my next mistake. When I called to place an order, I was told to hang up and dial a different number--only for that number to call the same person back again. This ridiculous back-and-forth continued until someone decided to come to my room to take my order in person. Even then, he was confused, claiming the items I requested weren't on the menu--even though I was using the QR code provided in my room. After repeating my order four times, the director of housekeeping, Dianna, finally got involved. However, even with Dianna's involvement, nothing improved. She confirmed that the phone lines in my room were incorrectly routed to the poolside bar instead of the restaurant. This baffling mismanagement summed up my entire experience. By the time I finally got my food, I had to walk into the kitchen myself to retrieve it. To make matters worse, although Dianna assured me the meal would be comped, the charge mysteriously appeared on my bill at checkout. It was as if the hotel staff had no record of the endless issues I had experienced--let alone any intention of resolving them. Key takeaways from my stay: * The hospitality is horrendous. * The staff are rude, unprofessional, and incompetent at every level. * Rooms are filthy, poorly maintained, and riddled with issues. * The restaurant and room service are a complete joke. This was, without question, the worst hotel experience I've ever had. Avoid this place at all costs. read more

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One of the worst hotels Ive ever booked. No warning that my "poolside room" was going to be attached to a pool actively under construction (nor that I would need to walk through construction to get in and out of the room). The A/C couldn't get the room below 75 in the daytime, even after their "engineer" came and fixed it. The bathroom was windowed on every wall, facing the sun and easily got above 100 degrees all day. Fridge initially did not keep cold and they had to bring an entire replacement. No easy access to water refills. Phones and laptops could not charge because the outlets were loose and our chargers fell out of the wall over and over. TV only had access to live cable TV or an HDMI which in 2026 is kind of unheard of. They started blasting house music outside my door at 8am sharp. I can go on. Staff itself were courteous and friendly but oh boy whoever's in charge of experience here needs to step it up. At least they gave me 3 free drinks I guess. read more

We were putted on the 15th floor, it's basically a motel.... Trying to contact the front desk at 7:30pm and nobody answered

So we stayed here for 1 night coming to Miami for our Visa Appointment. I was charged a 150 holding fee that was suppose to be back to my card when I check out. It's been almost two weeks and I haven't received my money. On top of that monday morning my lady orderd waffles bacon and eggs and I got a $91 charge for room service. Thats crazy! Stay clear. I'm pretty pissed and they keep giving me the run around. read more

I booked a night at the Grayson for a cruise the next day. I arrive to a gentleman who helped direct me through the hotel to the front desk. He was kind as well as complimentary. The young lady at the front desk was informative and lovely. The room was upgraded and it was remarkable with the most stunning views. I was shocked at the bidet and extremely large tub. It was a great experience. read more

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This hotel is the absolute worst!! I hated everything about this place. We had to ask for everything we needed/wanted.... Towels rags and ice. There was NO place to sit things on besides a very small table. This hotel is advertised as a luxury hotel but that was not the case!!! read more

IDK what all the belly aching is about, Grayson is a lovely hotel in a fabulous location. The Staff, from Valet to Management were attentive & helpful to a fault; Steven the bellman gets a shout-out, that young man could run the place - he knew everything, even pointed out landmarks from the balcony, after he settled our bags in the spacious room with large foyer holding the coffee bar, fridge & entry table. We were greeted with a glass of champagne at check in & on the 3rd floor 5:30-6:30 they serve a free nightly signature cocktail (the Gin Gillette last night was deliciously tangy & served with flair). While hubby worked, I explored on foot through the Museum Park Baywalk just across Biscayne Blvd (plenty of crosswalks, awesome dog/cat sculpture stroll & the grounds crew just happened to be thinning out the coconuts with a long pole & deftly catching them!). I grabbed a yummy coffee across the street from the parking garage at Miam ($4, slightly cheaper than coffee in the hotel) they have pastries, sandwiches, salads & are open till 8pm. I walked to 12:10 Mass at the historic Gesu Catholic Church, encouraged by about 50 others worshiping on their lunch hour Of course you're strolling south on Biscayne Blvd past the Arena, cruise terminal & Freedom Tower (not certain where the Trump Presidential Library will be built). There are 2 pools, a hot tub, cold plunge, gym & priceless view of the bridge construction (that'll be a stunning landmark!) from the 14th floor. The poolside cafe has happy hour 1:30-3:30. We strolled to dinner at Earl's located in a trendy after dark dining/shopping area for delicious seafood surrounded by the beautiful people (happy hour till 7pm) with a cozy table just off the very popular bar. A friend is flying in for a funeral, wondering if she could walk there- the Grayson has adorable bikes with baskets free to guests 2-hours ($10/hr beyond that). You're alotted 2 beach chairs if you're ocean bound. Drawbacks? - simple fixes they addressed: a kettle to brew tea, full size coffee cups (espresso size didn't cut it) & shower handle. Speaking of...the wet room, double sink & water closet (w bidet) is so large it has an echo! The lighting is a bit harsh, it's all or nothing. Go, have fun & build your own S FL adventure! read more

Horrible experience. Stayed on the 10th floor and you could hear the traffic all night even with it being a newer hotel. The bed was not comfortable and breakfast was horrible. Hardly anyone waiting for food and it took 45 min for them to deliver us the wrong food with no apology. No offer to make it right just a blank stare so we walked out. Also had an issue with the door closing properly and the front desk person did nothing to try to make any of this right. Huge waste of money for subpar hotel. read more

we booked a room at Grayson Hotel Miami via Airbnb. Hotel is great, correct, room noisy closed to a road. they asked us a credit card for the security. everything was paid via Airbnb. they charged us 100usd for fee ! which fees ? we paid all the charge on Airbnb and they use the card to pay something (we took the breakfast outside, we did not ask for extra). read more