This is by far the worst hotel I've stayed at ever and I have traveled tons! The hotel belongs to IHG Hotels & Resorts. Never again am I staying with anything to do with this brand! They have no problem ripping you off, discriminating against you, taking zero accountability, and cutting off communication. Unbelievably horrendous customer service toward guests who stayed with them for a week and caused no issue. I recommend staying at the Mondrian hotel on South Beach. I had a lovely stay last time and regret not staying there this time. The room was beautiful and you definitely want a pool and bay facing suite. Whole foods is right across the street. We stayed with Mondrian in LA also and had another nice stay. Customer service is top notch! Avoid any Atwell or hotel or resort under IHG brand! it is not worth the risk. Trust me! read more

This hotel was very nice. We stayed here for our vacation. The view was very nice. The pool and fitness room was also nice. The sky view from the 19th floor was amazing as well. My only downfall was my daughter room didn't have a tv in it. That was very odd. Besides that it was nice. read more

See all

Clean, spacious, hotel. We stayed here with our 14yr old. She was excited to have her own room and 1/2 bath. I do wish the 2nd bath was a full bath. Also the 2nd bedroom did not have a tv. The balcony was nice but we didn't have a good view or balcony furniture. Our biggest complaint is that the bathroom doors and primary bedroom doors were sliding doors and didn't lock. Not good for privacy if you have kids or others staying with you. The complimentary breakfast wasn't anything special. We only ate it once and decided to go somewhere else on the other days. I do believe the cost was a little expensive for that amenities provided. $1200 for 3 nights. Oh and upon checkin they placed a $2200 hold on my credit card. That was extreme for a deposit and incidentals. Almost double the rental price. I probably wouldn't stay again. read more

Super busy lobby the entire time but service at the front desk was great! Very friendly Room Was great. Loves the layout. Views were good. Breakfast and coffee in the am was an added bonus. Getting coffee or soda water with some fruit or churro. Calling the front desk was challenging. In person was more productive than calling.. Overall, i recommend and would come back! read more

Atwell Suites Miami Brickell - Hotels Near Me - Miami, Florida

I really enjoyed my stay here. We decided to stay in Brickell a few days before our cruise. It is walking distance to the Brickell area with several food spots, restaurants, and nightlife. The monorail is also in walking distance. We were on the 22nd floor with great views of the city lights from the balcony. It had a king size bed in the bedroom as well as a one and a half bath. The living room couch pulls out for additional bedding. There is a mini kitchen where they include a mini fridge, microwave, coffee maker, and a counter space for eating there was plenty of space for us. The check-in was pretty easy. The attendant was very helpful and welcomed us as soon as we walked in. This building has a bar with TVs and a menu for bites. They also have a restaurant on site. This is where you'll find a nice patio to relax. They offer complementary breakfast which was very convenient and great, especially when traveling with kids. We enjoyed the food items like biscuits, eggs, sausage, empanadas, oatmeal, cereal, bagels. They have a juice machine and coffee machine for lattes. I have to give a shout out to the breakfast attendance. They were so nice and welcoming every morning. Overall great stay! read more

See all

When I walked in to check into the hotel I was greeted by such a wonderful person named Robert. He was so helpful and so sweet as soon as you walk in the door was amazing especially after a long drive. We were given an amazing room on the 20th floor with the best view of such high buildings and we also can see the monorail. This elegant hotel serves free breakfast which shows their appreciation to the customers. Even though the system was down that didn't stop Robert at all from assisting us into our room. What I love is that the gym is open řaround the clock so I'm destined to work out anytime. They also have Valet parking at a reasonable price and they allow you to come and go without stipulations. The room is very spacious with the balcony connected so the sunlight can shine through. They have a bar which is on the 24th floor. They do offer room service for you if you didn't want to leave the room. They have a Publix like a block away from the hotel. read more

Atwell Suites Miami Brickell - Robert at Front Desk - Hotels Near Me - Miami, Florida

See all

Had a great stay at Atwell, the location was very convenient and the staffs were very helpful and friendly. The breakfast spread was great and the cafe area was very pleasant. You can see the city from the balcony as you enjoy the breakfast. We will stay here again when we come back to Miami. read more

Stayed here for a night before a cruise in Miami. The hotel itself is fine and has a nice lounge upstairs with coffee beverages and some various other drinks. There's also breakfast in the morning which is decent, too. When I stayed they were having issues with the hot water, which was a bummer. They did credit me back 30% which was nice, although I was looking forward to trying out the shower. Our room had a balcony, but unfortunately faced the metro, which means we heard metro noises up until 11p. If I had to do it again, I'd ask for a room that didn't face the metro. It was nice to sit on the balcony, and upstairs there is even more sitting if you need it. This hotel is reasonably close to the port. It's also walking distance from a Publix! For one night it was fine. read more

See all

Fantastic stay at this hotel. Everything was great - the staff, room, balcony view (I came for lightning pictures), cleanliness, hand-held shower head, and above all the great value. The Metrorail (which goes to the airport), Metromover, Publix, Miami Avenue restaurants, and a few stores were right nearby. This will definitely be my place to stay for all my future visits. read more

Atwell Suites Miami Brickell - Hotels Near Me - Miami, Florida

See all

We were very excited to stay here and for our Miami trip in general. We got a late check-in due to a late flight. When we arrived at the hotel to check in, they were dealing with a large group of people, other guests, waiting to check in. This group seemed a little loud and slightly rowdy so maybe that was affecting the mood of the reception clerks. We were very polite so they should've treated us the same way. They weren't rude, but they were extremely unfriendly. This was our first taste of how unfriendly people in Miami are. I don't say this lightly because we come from Southern California and I wouldn't consider people there to be overly friendly. We did just have a trip to Hawaii and did have a layover coming to Miami in Atlanta and those are polite people They are even friendly to a fault. Back to the hotel review. When we finally got up to our room, we were impressed so far. The hotel seemed clean. The elevators were nice. You could tell it had been recently renovated. Apparently it was a different hotel before and it was freshly rebranded when we got into a room after a long flight, the first thing to do is probably take your shoes off and relax a bit. I do this too, but I also check for those dreaded bugs you may catch in a hotel. You know what I'm talking about. I checked around the room very thoroughly and didn't find any. What I did see was a nicely furnished room. Everything was new. It looked very nice but the more I walked around the more I noticed it had not been properly cleaned. I was stepping on all sorts of debris. Dirt and pieces of food. During my room inspection, I even found dried boogers on the ground. I'm not kidding. I noticed one of the windows had grease prints from somebody's nose and forehead on it. If it hadn't been this late and we hadn't been so tired from the long day of flying, we would've definitely called the front desk about it. We assumed whenever housekeeping did come back they would clean it properly. We were there for a week and it was never vacuumed once. The debris stayed there on the floor. They changed the towels and made the bed, but didn't seem to do anything else. The other reason we didn't want to complain too much was because the in room safe didn't work. I usually use these safes when I travel, and I've never received an error message on them before. With everything so far, I didn't think it would be fixed if I did complain about it so I didn't. Since we didn't have a working hotel safe, I didn't feel comfortable complaining about the poor housekeeping services, considering that same housekeeper would be around our valuables since we couldn't lock them up. We just kept our mouths shut. Here are some other things that should be improved, in no particular order. The soundproofing on these rooms is horrible. We could hear the monorail announcements and the planes flying overhead all night. It was like we had the sliding doors open. The shower took almost a full minute to get hot water as opposed to the sink which got it immediately. There was an area near the bathroom sink with peeling paint. In that same general area, you could see where it was patched up but not properly painted. The pool was slightly dirtier than I would've expected, considering we only saw a couple other people using it during our entire stay. They were definitely some floating things in the pool. I didn't examine in them but I'm pretty sure they came from a tree. I can't say it was all negatives at this hotel though. Here are some things you may like staying here. The 24th floor with that free breakfast and all day coffee is great. It's not the most amazing food you're ever going to get but considering it comes with staying here it's pretty good. The coffee machine works well, although only one is in working order and it seems like it's been that way for a while. Also, the juice machine really should be 24 hours instead of just during breakfast. They also have water with flavoring and you can do sparkling water as well. The breakfast is just basics like omelettes, breakfast sandwiches, cereal, oatmeal, bagels, and donuts. Nothing amazing but for free why not! We didn't use them, but we did check out the laundry facility, which is a washer and dryer. They were newer and looked to be in working order. However, they don't have any detergent or anything else on site. They should at least have something for you to purchase so you don't have to go to the local grocery store to buy something. The market that they advertise being 24 hours and located in the hotel is actually just sodas and small bags of potato chips that they sell out of the lobby near the restaurant. Not much of a market. The hotel rooms themselves are nicely appointed. You get a Keurig and a clothing steamer, which is way better than an iron. The TVs are newer Samsungs which work great with casting streaming services. Picture quality is outstanding for a hotel room. read more

We are buyers for one of the biggest optical office in north Florida. I know, shocking the the people who were working and know who "those people," (meaning us) were. We came down to see one of showrooms of a global luxury group. We have had nothing but issues. We had two reservations for Intercontinental Hotel & Resorts. When we went to check in, we were told that they did not have any rooms due to some circumstances that were not explained to us. No call, no heads up nothing. We drove 7 hours to be told that we didn't have rooms. They moved us to Atwell Suites. When we got Atwell after the manager at Intercontinental assured us that he had spoke to someone and everything would be comped, none of the staff seemed to know what was going on. We got two rooms but in one of the rooms, the TV does not work. Now there are two but one in the hallway and one facing a tiny couch. I have trouble sleeping when I travel and need to have the TV on to quell my anxiety. We were told before hand the phone doesn't work, it does. But the outlet in the bathroom does not. The room smells like cigarettes. We let the hotel staff know and then went to explore. We came back 2 1/2 hours only to be told there was nothing they could do. We asked for another room and they kind of just waved us away and offered us an already free breakfast. Twice. I know everyone just thought we were just difficult vacationing customers, we weren't. We were told the rooms would be comped for our troubles, but then we were charged over $800 for our "free" rooms and charged twice for one overnight parking. This was due to the fact that none of the staff made notes about anything. I will be letting the global luxury group who set everything up for us know that they should most definitely find another hotel group to book their clients to stay. They told me the refunds would be on my account in 3 hours. Instead, they have now charged my card an additional $430. read more

Our stay here was exceptional. I found the staff to be friendly, courteous and prompt - this includes their valet staff. The room was stunning and clean - water pressure in the shower was amazing. I do want to give a lot of credit to customer service receptionist Dorys Garcia. I was obsessed with the shower gel and she found a way to locate a brand new bottle so I could buy it. (I googled it and it wasn't available to buy except overseas.) I would call this above and beyond. Highly, highly recommended. read more