It took quite a while for the food to be served, and when it did arrive it was cold. The latte was 60% foam, hardly any coffee. The chicken supreme with sauteed potatoes was actually a chicken cutlet served with gravy and sliced roasted potatoes (looked like the sad leftovers of a Sunday roast, certainly not chicken supreme.) The tortellini was lukewarm and tasteless. But the chicken dish was salty to the point of being completely inedible. When we complained, the young man at the bar said, "Well, what do you expect me to do?" When we asked for a refund (just for the chicken dish, upon reflection we should have asked for the entire miserable experience to be refunded), it was very grudgingly given. Even then he didn't ask for our card details or anything, then finally he admitted that he had made a mistake and that wasn't how you put refunds through.
No apology, no explanation, no concept of customer service. Dirty tables, a long wait, and overpriced, cold, inedible food. Spend your money somewhere else. read more