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The Gem Gallery

4.4 (13 reviews)
PriceyJewelry
Closed 10:00 am - 5:30 pm

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Jason and team were communicative, insightful, and provided great recommendations and context.

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Miller's Jewelry - Miller's is an authorized dealer of Sylvie Jewelry.

Miller's Jewelry

(25 reviews)

$$$

Everyone at Millers is so kind and helpful. I brought a…read morewedding ring in for repair and it turn out beautiful. When I picked it up, even earlier than expected, it was just so shiny and looked like new. They not only met, but exceeded my expectations!

My fiancé purchased a vintage diamond and brought it to Miller's to have it set for me. He…read morepresented a few ideas and sought the advice from the Miller's team in designing an heirloom piece for me. He proposed in March and I wore it out only on special occasions (I work with my hands) and by November, I noticed a large chip in my stone. We went in to the store in person to have the ring evaluated for structural issues and discuss potential solutions. The floor rep seemed very surprised at the setting, claiming the stone was too thin to be set in this manner. The issue was brought to the owner, who blew us off. They offered to start over and reset the stone in a more secure setting (at our expense, of course) and offered no reasoning as to why this could have happened. I called later to discuss the situation with the owner, who was incredibly condescending and offered no recourse. To quote Cec, "If you drive a car off the lot and get in an accident, do you call and complain to the sales rep?" As far as I'm concerned, if you buy a brand new car, drive it off the lot, and have a mechanical issue at 2,000 miles, you sure do. They send their jewelry off to be set by a third party and finish the design work in house. If they weren't able to come up with a design to support this diamond for basic wear, I wonder what we actually paid them for... The diamond in question was cut in the late 1800s... it made it all the way to Miller's in 2025 and then didn't make it more than 7 months of light wear. I'm sure their showroom pieces purchased from 3rd parties is fine but if you have custom work or require skilled service, I'd save your valuables and yourself the headache and head elsewhere. That's what we'll be doing.

Riddle's Jewelry

Riddle's Jewelry

(6 reviews)

So, today Gold hovered around $2015, and some places will acknowledge and pay some sort of premium…read moreon a coin like the American Eagle. So I search for 'Gold Buy in Bozeman' and several come up, and I check a few. This one stood out! "What is your spot price for Gold?" wait...wait...wait...wait..."We'll pay $57 per pennyweight!" "Wtf, I don't know what a pennyweight is, what would you pay for a 1oz American Eagle?" wait...wait...wait..."Around $1000!" "You Gotta Be Kiddin' Me????? Spot is over $2K!!!".... "You may find better places to trade your Gold" I laughed as I hung up! BTW, I learned a pennyweight is 1.555 grams and an ounce has 28.349 grams which would be about $1600! Did I get the Confident new guy who started yesterday??

Absolutely awesome customer service…read more We were in there today to get my ring re-sized. We dealt with Erin. I wear a small, small size (4.5) and was worried some of my diamonds might fall out if we resized the ring that small. Erin conferred with someone else in back, and they agreed that, yes, it was risky to go down to such a small size from a 7, which is what the ring is now. So what she did? Ordered me a new ring, and told us when it arrives, we can just exchange it!! How amazing. And in the meantime, I can still wear my ring! To top it off, she even put a re-sizer on the ring and now it fits great while we wait for the new one to arrive. How incredibly above and beyond!!! She helped us look at men's wedding bands afterwards, and was super patient, fun, and knowledgeable. Excellent experience. ***EDIT*** In February, I had a negative experience at Riddle's with two of the gals who work there. I previously wrote about my experience on Yelp, and have since then deleted it because... Erin L. from Riddle's personally contacted me to let me know that not only was she going to review the security cameras, but she also ensured me that they are going to correct the issue and make sure the experience doesn't reoccur. Erin has done nothing wrong, yet still even offered to apologize to me in person. I wouldn't expect her to apologize for others' behaviors, since her excellence in customer service far-exceeds my expectations, and eliminates any wrongs that had been done. Erin single-handedly earned our business back by showing she cares and wants to do business the old-fashioned way: with kindness, mutual respect, and appreciation. Erin, if you read this, thank you so much. We GLADLY will return, work with you, and keep all of our jewelry purchases confined to Riddle's in the future.

The Gem Gallery - jewelry - Updated May 2026

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