I was treated very well. The people were very friendly and helpful. I will visit them again…read more Thanks!! Vickie

They had on their website for magnitude 1 g carts for $55... I went in and purchased them... The…read morecards were .85 g... I went back inside... And they said we don't even sell 1 g carts for magnitude... Yet there's a huge sign in the lobby that says magnitude carts 1 g... The website even had them as 1 g carts under that deal... They literally refused to make it right and to honor the very published advertisement they made... This is Customer Service zero and there are plenty of other dispensaries in this city...

Every staff member is incredibly knowledgeable, friendly and I feel very lucky to have them so…read moreclose by. They always take the time to explain things thoroughly, making the whole experience easy and reassuring.

don't come here if your looking to get in and out quick. very weird environment. set up more like a…read moredoctors office so if your looking for a dispensary experience this is not the place. they also have a bunch of weird rules that ruin it and they turn a 2 step process into a 4 step process.

Long Lines and then its "roll the dice" and hope you get service not from an obnoxious immature…read morehuman being. " I JUST WANT MY SHIT"

The cashier that assisted with my online order was so high it was like he was moving in slow…read moremotion. I was also given the wrong item (different color) and when corrected, was told they didn't have it which was just a little disappointing. The area was clean though and nice on the inside. I didn't have a long wait when I entered but the wait time at the cashier was longer because of the above.

very east to use and very friendly thanks much friendly…read moreadvice from knowledgeable workers neropathy is what i need to work on

This location has very friendly staff they are helpful and knowledgeable, it's very clean and…read moreprofessional. There's also an ATM inside to pay with cash. Sometimes there are seasonal deals too!

The prices aren't the best compared to other places in the city, but the staff makes up for that…read more Everyone is so nice and personable, they are informative and go out of their way to help you. I like how they have tons of different kiosks with huge screens to order from. The place is always clean and welcoming.

I bought a Butterfly Effect vape cartridge that did not work. I attempted to return the product for…read morea refund and was refused. I was physically ejected from the store. I have attempted to return the cartridge 3 more times without success. I am not allowed to bring the product back into the store so it can't be replaced. The Manager refuses to speak with me and the home office gives me runaround getting to go back to the s#&t manager who won't meet with me. This place and the Management are pathetic and will not honor or stand behind their products. They prey on seniors!

Excellent customer service and the knowledge of every item is mind blowing! Go to Norwood and ask…read morefor Alex! You will not be disappointed with this clean environment and they have security on premise! Enjoy the ride to Queen City Cannabis and your high!

The wait times here have increased which is ironic because there has also been an increase in the…read morenumber of staff members on the floor, in the back room, or out back. The customer service, at one time very good, has also been markedly diluted to the point where last time I was there I felt like I was at a craft brewery that was about to fail because 1) the market is over saturated, and 2) staff treat you like they are doing YOU a favor by selling you their product. It reminds me of Taft Ale House on Spring Grove right before they went under. The staff there were aloof and dismissive. The craft brewery market was over saturated. They and several others folded. On account of the dispensary market now becoming flooded and the lack of training towards customer service I won't be surprised at all if Queen City Cannabis in Norwood is closed within 12 months.

This dispensary opened today in Piqua. We stopped in to see what they have, they had a great…read moreselection of cannabis products. Nice people, lots of help, great selection. Cost was fairly high but it's high quality, and it's cash only.

Friendliest people ever. very competive, good pricing, I am a regular there and dollar for THC…read morecant be beat

I've shopped here since 2018/2019 and I have always spent almost all my days here. When…read morerecreational became a thing I spent extra days here. I love the staff here and I am literally devastated about my choice to not come back for that reason but whoever the owner I'm assuming is who's calling all the shots are just coming off as cheap and I don't want to deal with them. As much time and money as I have spent here, I have come home with my third bag of trimmed leafy garbage The first two I just ate the loss, but nobody is smoking the garbage they trim off of the real weed that is for the garbage But this one they worded it differently to trick us into giving them money for things they would've otherwise thrown away "pre ground (trim)" is why I'm at shangra la now. So if the owner sees this the way you felt on Thanksgiving when all of your shit was down.... That's how I felt coming home today after being out of weed and opening my bag to see some shit that your people should've thrown in the garbage, but you're so cheap that you want to force it on your customers instead and pretend you did us a favor. I can't even believe that you are legally selling leaves off of buds Get a grip. You're way too cheap.

This dispensary is not user friendly at all you try to place an order at the end of the day, And…read morethey will not let you place it they tell you to do it after 7 00 and then it is at a higher price for just a topical!!! Thanks Greg Feel free to give me a call Greg

I have been waiting in line for almost a half an hour! One person is working the front! This…read moreexperience honestly has me considering quitting for good. I also placed an order ahead of time so why do I have to wait in this terrible line? I'm about to just walk out.

According to the Better Business Bureau, Division of Cannabis Control and the Ohio Department of…read moreCommerce, (there are many Unsatisfied Customers that purchase your poorly manufactured VERANO CARTS that leak). This is Dangerous and Poisonous. Zen Leaf Customers also complain about the terrible customer service they receive and let's not forget the LONG LINES & WAITS due to Mismanagement of the time schedules and employee's lack of product knowledge. On 12-6-25 I had to stand in line for 25 minutes with only one person working the counter with over 20 people waiting in the lobby. Budtenders MUST be knowledgeable in the products they sell and the paperwork that goes with it prior to processing these sales. WHIO Channel 7 news and should start investigating this company and the products they manufacture to the Ohio Miami Valley consumers. WHIO, please Investigative and report this malice behavior. Document all manufacturing processes and the return rate for this company's faulty dangerous products/returns from the company's brand, VERANO. What do they do with all the faulty products? Check out the BBB profile. For the second time this year, I've had to return a leaky cartridge. This time the manager knows I'm a former Med patient and a heart patient who just had open heart surgery. I have been a customer since the company opened. I have spent $10s of thousands of dollars for my medication since this store opened. I have referred hundreds of people to this location to spend their money meds. This incompetent, nasty, rude, unprofessional deliberately barked at me like a dog. I barked back twice as loud and the lobby went silent. She made me stand in line for the second time for 28 minutes. She was in the backroom for a really long time. TOTAL WAIT TIME 53 minutes. After leaving the dispensary, I opened the replacement cart and it was leaking as well. My girlfriend marked the old cart, and it was the same cart. The female manager exchanged me the same leaky cart but just re-labeled it. SHAMEFUL OPERATOR! I'm out $30 for a faulty cart that leaked on a Motorcycle T-Shirt $45. Complaints filed with DCC & BBB. This female mgr needs to be terminated for this malice fraudulent behavior or is it the company's policy? BUYER BEWARE Ohio! Zen Leaf repeatedly sells leaking carts which is dangerous and poisonous to the consumer who buys it.