Dinner at Stagecoach Tavern was utter chaos. The singular star is dedicated to the bartender & the…read moreburger my partner received. We came to RBL for a very specific concert. When we reserved our room, we purchased the dinner package, which included a three course dinner at Stagecoach Tavern. The website stated that gratuity was included in the package because "we have raised our prices to provide better wages for our staff." With the lack of a front desk & seemingly no internal system for keeping track of guests, this "package" proved to be difficult & frustrating to redeem. The staff didn't seem to to know about our 6:45 dinner reservation, let alone our dinner package. But eventually we were led to a table where we sat & waited. & waited. We waited so long, without anyone visiting our table to even take our drink order, that we had time to notice some disturbing things around us. 1. Lipstick stains on the cloth napkins. 2. Lipstick gunk on the water glasses. 3. Flies buzzing around everywhere. 4. Other patrons looking annoyed & restless. About 15 minutes into our sit, another couple was led to a table next to us. Then the server returned to take their drink order. Then they received their drinks. Then they ordered food. ... All before anyone spoke to us. At one point, we made note that they might know the owner. In that case, how embarrassing for Stagecoach Tavern to have a dining room full of restless guests & continuing to only dote on the customers they know personally. Bad practice. Finally, after about almost an hour of sitting, a very stressed bartender noticed us. He stopped to take our drink order, despite our table being very obviously out of his jurisdiction. He was out of breath & agitated, so we didn't think it was a good time to bring up our alleged "package." We just ordered "whatever can be made quickly," since we had a concert to get to. My partner ordered the burger. I ordered the fried fish. He was quickly on his way. Then the special table next to us received their food. Our table was still empty, except for the lipstick stained napkins, the lipstick gunked water glasses, & the flies. There was a table of 3 near us that had been already sitting when we arrived at Stagecoach Tavern. They were restless & clearly upset. When they finally got a chance, they flagged down the elusive server (who had still not visited our table) to ask for their food to-go. They couldn't wait any longer. We watched in horror as the server gave no explanation, no apology, & no discount to the table of 3 that was requesting their "fine dining" to-go because it was taking so long. After speaking with the table of 3, the server finally came to our table. It had been OVER an HOUR since we had been sat. She didn't realize that the bartender had been by, so she asked us what she could get us to drink. We told her that we didn't need to order anything, as we had already spoken with the bartender. I did request replacement water glasses, though. We also asked if our two entrees could be covered by our dinner "package" because we didn't have the time to wait for a three-course meal at this point. She said no. We asked her to check with a manager. The VIP table next to us had completely finished their meal & were waiting for the check, at this time. We didn't hear back from her & didn't receive new water glasses. Eventually, our drinks & food were dropped at our table by a member of the kitchen staff. My partner said the burger was phenomenal. The fried fish dish was a nice medley of flavors. I particularly enjoyed the unique blueberry/dill combination. It was, unfortunately, tedious to eat & not enough food. I knew I would still be hungry, but we certainly didn't have the time or patience to order anything else. The concert was due to begin at any moment, so I left the tavern to head over to the venue, leaving my partner with the unsavory job of settling the bill (thank you, love you.) Apparently they did eventually call it a wash, as our two drinks & two entrees tallied up to a total that was far less than what the dinner package could potentially include. My partner left a $20 bill on the bar for the bartender. After the fact, we were charged $185 for the dinner package that was supposed to be included in our room reservation. They included a $24 restaurant gratuity charge which really tied my knickers in a knot, considering their spiel about raising staff pay & included gratuity. Even if you build your own three course dinner by ordering the most expensive starter, entree, & dessert off the menu, you still won't tally up a $185 bill. The dinner package is a scam. After repeated attempts to contact their customer service (again, there's no front desk) we finally received a refund for the dinner package. What a disaster. Where is management?

Amazing food, impeccable ambience, great service - I just wish this place was (still?) open when I…read moredrove by (went last year)

I feel like this place is good if you want a need to go out for drinks in the area, but for me…read morepersonally who doesn't really drink. But also was hungry it really didn't fit the needs, service and ambiance was nice. But overall this really wasn't a great experience for me because the place wasn't even really for me so...

My boyfriend and I stopped at Big Elm during our brewery crawl…read more Easy parking and friendly staff. My boyfriend got two rounds of flights and I got one of their delicious frozen lemonades. My only complaint was how hot it was in the brewery, we probably would've stayed longer if we could tolerate the heat. They had some snacks to purchase and a ton of merch. They also have a nice area for kids to play and nice clean bathrooms. My boyfriend loved the beer - said it was the best of the whole day. Check them out if you're in the area!

Awesome everything..Food..Music..Staff!!…read more Outdoor seating...just a great place to eat and smile!!

First off. Bistro Box will always be a favorite of mine! We always plan well in advance to make…read moresure we're here early enough to enjoy! A quick phone call or advanced preparation would flatten any concerns about business hours in my opinion! But that's besides the point. The staff is always super nice and accommodating and would be more than happy to help with anything if asked respectfully! The food is always a 10/10 and the portions are INSANELY huge. Well worth the wait and the price! If you're not willing to wait for quality, just go McDonalds if you're impatient. Keep killing it bistro box! You guys rock! We'll see you again soon!

It's been 4 months since i have been back. Never disappoints . It's cold here and what better…read morecomfort food than meatloaf. It was absolutely mouth watering. Service was nice and attentive. Fire place makes for nice cold spring ambiance. Only advice get the meatloaf . Thank you Cindy and team

On a road trip stopped here, Danielle was our server, super attentive and great personality…read more Food was excellent. My hubby had French dip au jus, flavor spot on, fresh slightly smoky excellent seasoned without saltiness you usually get. I had wings with fiddlehead sauce. Amazing.

What a gem of a place…read more We were looking for someplace rustic yet refined- and this was the perfect blend of both. Perfect weekend getaway. And we were treated to an amazing jazz band on Friday night! No front desk everything is handled by text it call and that worked just fine for us. Very responsive and helpful. The rooms do not have TVs or mini fridges- but you aren't here anyhow to watch TV. Really comfortable bed and perfect for a peaceful nights slumber. The property is beautiful - plenty of hiking and walking trails. Great locations and amazing views. Do not overlook the stagecoach tavern in the property for dinners- I'll review that separately. Breakfasts were amazing and the same superior quality as the restaurant. Best food we have had in a long time. The staff is more than happy to accommodate you in the private sauna or an outside fire with smores! Looking forward to our next trip here.

Buyer beware! I'll break this review up into three parts because there are a lot of moving parts…read morehere. Booking/ pricing/ management: We stayed a night at the Race Brook Lodge to see a concert a little while ago. At first glance, a stay here looks a little pricey based on what you appear to be getting. In my head, $200 for a small room in a converted barn is steep. When I went to book it, I was asked to select a "package." There was one advertising a nights stay, a three course dinner in the Stagecoach Tavern, and breakfast the next day for $185. I thought since dinner and breakfast were included, that wasn't such a bad deal after all. Total cost after taxes and fees when I hit the purchase button: $201 Imagine my surprise when I got my confirmation email and took a look at the receipt- $309. I quickly looked at my credit card statement, sure enough- $309. I sent them an email immediately asking what was up with the extra $108. Crickets. Oh well, I figured I could just hash it out with them when we got there. I came to find out that there is no front desk, and everything is handled over text messages, so that made it a little more difficult. When the time came to check out, I got a text asking me to click a link to view my "balance." I clicked it and discovered that they were attempting to charge me another $92. At this point I sent them another email and told them that this felt like a scam, and that I would be disputing the charges with my credit card. They responded right away saying that there was a miscommunication, the "package" was actually separate from the room charge and that they were supposed to let me know of that right after I booked, but someone dropped the ball. They did eventually honor the original $201 price that I was quoted, but if I hadn't noticed the discrepancy or been firm about fixing it, I can't imagine they would have refunded it by themselves. Sidenote: when looking closely at the dinner/breakfast package pricing- it's an absolute ripoff. "Package" dinner: $150 Meals Tax: $10.50 Billed gratuity: $24.00 All in- $184.50. For ONE person. For dinner and a middle of the road buffet breakfast? The "three course dinner" allows you to pick any starter, entree, and dessert from the restaurant menu. If you picked the three most expensive items in each category, it would be $104. Plus a $15 breakfast, you're still not even in the neighborhood of $150. I suppose selecting the meal package bestows on you the honor of donating an extra $31 to the owners of the lodge. Great deal! The Room: We were happy enough with our room. It was nothing special, but it had air conditioning, hot water, and it was clean: really my only three boxes that need to be checked by a hotel. The photos on their website appear to be from 2017, which made me a little weary, but I was pleasantly surprised to find that the room actually looked better in person. We stayed in the Hayloft #7 room. The concert in the barn: The concert we saw was EXCELLENT. The barn is an amazing venue for a small show like the one we saw. Everyone was giving each other a respectful amount of space, and there truly was not a bad view to be found anywhere. It was hot inside the night we were there, but when it gets to be a little much, you can just step outside, grab a glass of water and some fresh air, and come back in and still have an amazing view of the show. As far as concert venues go, it doesn't get much better than that. All in all, I can't recommend staying here. I'd go see another show in a heartbeat, but would look elsewhere for accommodations. Our time at the lodge was pleasant enough, but the funny business with their pricing left a really bad taste in my mouth. At my most charitable- I'd say it's bad bang for your buck. At worst, the pricing is intentionally ambiguous.

my favorite restaurant in the Berkshires has morphed into an even more comfortable and beautiful…read moreplace than it's earlier version. the food remains the best, as well as the service

This is a mixed review, and I apologize for its length. The Mill doesn't take reservations for…read moreparties of four or fewer. Since we were driving from Cambridge to Egremont -- about three hours -- to celebrate a special occasion with friends who live nearby, we called to ask whether they could make an exception. The manager gladly did. A few hours before the reservation, however, the OWNER called and brusquely informed us that they do not take reservations for parties of four and that "maybe they could accommodate us," before launching into an unnecessary lecture about their 5+ policy -- essentially cancelling our reservation. Why do that to your customers? Unfortunately, it didn't stop there. When we arrived, he was again rude and dismissive, seating us at a tiny table in the corner of the bar that was clearly too small for dinner. Thankfully, the manager stepped in, rescued the evening, and moved us to the main dining room, where we ended up having a wonderful night with our friends. She also checked in throughout the evening to make sure our experience improved, and her professionalism genuinely turned things around. As for the food: we ordered the Smoked Fish Pate appetizer, the Grilled Salmon, and the Artichoke and Goat Cheese Ravioli. The pate was exceptional -- layered, balanced, and memorable. The salmon was perfectly cooked, flavorful, and refreshingly not buried under heavy marinades. The ravioli was also excellent. Dessert was a rich chocolate cake that capped off an otherwise delightful meal. The decor, service, and overall comfort were all A+. This easily could have been a five-star evening, but the owner's unjustified hostility convinced me that this is not a place I would return to.

The new owners are doing an EXCELLENT job at this wonderful neighborhood hangout spot! The…read moreatmosphere is cozy and welcoming, drinks are well-crafted, and the food is fantastic - our favorites include the smash burger (hello, onion jam!!), the fish & chips, the salmon, the onion rings, and the nachos. Seating is limited so there can be a wait during busy times, but everyone in this place is so friendly that it hardly matters. If you're looking for a friendly local watering hole with a cozy vibe and excellent food, this is it! (Note that the entrance to The Well is located down a steep stone staircase from the sidewalk, so you'll want to consider this if you have mobility challenges...)

Ate at the bar. Friendly bartender. Good food, reasonably priced. Nice tap beer list.read more

Amazing place to celebrate. They were the only restaurants in Great Barrington with their website…read moreupdated to reflect being open on Christmas Eve. We called and spoke to Verne who was incredibly welcoming but could only offer seats at the bar that wouldn't have been appropriate for my young daughter. We appreciated the accommodating and honesty and thought that was that. Verne called back soon after when a lady minute cancellation meant a table was available, a small Christmas miracle. The ambience was exactly what we wanted. We were greeted warmly. Service was impeccable. Food was outstanding and one of the best meals I've ever had. Everything ok the menu was great. We loved Number Ten and hope to be back!

I was able to get a reservation on the same day and was really excited. Service was prompt and…read moreattentive. I ordered the NY strip medium-rare. When I got my dish, I didn't think it was medium-rare but didn't want to send it back and make a fuss, and it was dark inside the restaurant, so I couldn't really tell how raw the meat was and just kept eating it, mostly the edges. I got full pretty quick and probably ate 1/4th of the dish and decided to take it home. But the next day, I noticed that the steak was rare. Perfect char on the outside, but the cow was still mooing. Lesson learned: as a paying customer, just complain right there and then. The sides were great as usual, and so was the dessert.

If I could give it no stars I would. We order two drinks. There's not a soul in the place. We…read moretried to cheer up the staff. "oh it's a bad time of year but glad your here", bar tender no personality. my wife ordered a rye drink called the railroad. the bar tender served a ginger ale drink that was sweet and horrible and the ingredient list did not call for soda in it. I did mention it was too sweet and said why did you add ginger ale how can you fix this with out waiste? He said I can add club soda. my wife said "no I don't want club soda I would have ordered a club soda drink and it causes head aches and why would you add ginger ale to a drink that doesn't call for gingerale ?""?! He slammed the check on the bar and took the drink and tossed it. Don't trust the staff , the bar tender was rude and then argued with us over wether club soda causes headaches then told me we were not welcome back after my wife pushed back about the drink and then pushed the check back to him when he abruptly closed the tab for two drinks we were never served. They had the two of us and two other bar attending patrons. It was empty !!! Your bar tender sets the tone for the experience. We won't go back and we are local, and the bar tender is why. We love local and if the locals won't go back you better look at the bartender for being an obstruction !!! What I can say in my experience and my wife's is this guy obviously HATEs women. His disrespect was quite evident toward a my wife and will make your event miserable. If miserable at dinner is your thing, this is your place. He was revoltingly insulting and rude to my wife who only was worried her drink was altered and refused the check. there's good reason this place was empty. There's so many better restaurants around with kind service!

Food was very good. Atmosphere was very nice. Entree portions were the size of appetizers and…read moreexpensive for what they give you. We ordered pasta that was made in house. We asked for bread for the sauce and they said they do not serve bread. We offered to pay extra for it and they said they don't have it in house. For a pizza restaurant they could easily have bread on hand if they are baking dough in house. For two people with a glass (not a bottle) of wine, the bill was not worthy of the meal. We left hungry and went over to Juju's and had a better experience. Disappointing to say the least. I felt like they were trying for a Boston or NYC vibe but didn't quite get there.

Loved this cozy and delicious space in Great Barrington, MA. Their menu is small but everything we…read moreordered was yummy although my hubs thought the brick chicken was a bit boring for him. The duck liver special appetizer was so flavorful and delicious. Our server was so sweet and attentive. Go for the location and stay for the vibes. Oh there was also plenty of kids there - it's not a big space so not the best for kids to run around but it seems to work out fine.

Many thanks to the PW team for a clutch Monday eve meal in the Berkshires. Both the frisee salad…read moreand lamb ragu' were superb, not to mention fun (also interesting) wine list. Grazie ancora!