Had appt scheduled which we were on time for, one person waiting in lobby. Waited 35 minutes to be…read morecalled back and an additional 40 minutes for a nurse practitioner to show up. If it's gonna be an hour plus wait, maybe consider having appointments on the hour and not every 5-10 minutes.

Nurse Evelyn literally saved my life one time. A wild ride, great experience, but do not plan to…read morerepeat. She's the best.

I've been a patient at Gracepointe for years, and unfortunately my recent experience has been…read moreextremely disappointing. I rely on prescription-strength allergy medication (Zyrtec D) because over-the-counter options do not work for me. The week of Thanksgiving, I realized I was running low, so I called the office and spoke with Christopher, who said he would speak with Brenda--the provider I normally see--and that she would call me back. I never received a call. The following Monday, I called again and was told there was suddenly a letter in my file discontinuing my medication because I've been on it for five years. This was news to me. On 12/3/25, I spoke with the office manager, who said she would look into the situation with both Rob and Brenda and call me back. Once again, no one followed up. The staff at this facility knows I get seriously sick from allergies, yet no one seems concerned or willing to communicate. After this experience, I cannot recommend Gracepointe to anyone. Their lack of follow-through and disregard for patient needs is unacceptable.

Amazing care! The doctor was so thorough and helpful. I love how she took her time to explain…read moreeverything. The staff was kind and helpful and we will definitely be going to Gracepointe Healthcare for any future medical needs.

I highly recommend Dr. James MacDonald and his office team for your primary healthcare needs. He is…read morevery personable, quickly and accurately makes a diagnosis, and provides treatment options that for me at least, provided results. Their online service makes it easy to request Rx refills or simply email the office with questions, etc... I am very grateful to him and his staff for their care.

This office is incompetent. Follow up is aweful. There is no genuine concern. They're overloaded…read morewith patients and can't take care of the ones they have. I honestly believe that the experience with them made me feel worse not better. I still have no idea what to do next and can't get anyone to give me information. HORRIBLE

The doctors are great. However, you can never connect to someone to make an appointment so I am…read morehaving to go elsewhere

Dr. Anderson was the kindest, most forthright doctor I've seen in over 20 years. I didn't think a…read morebedside manner such as his existed in the 21st century. He was very knowledgable, listened to me and gave me 110% the whole time I was there. He made me feel like I was part of his family but kept in perfect balance with his professionalism. I'm pretty sure that "doctor's oath" was written with people like him in mind and I highly recommend anyone with any medical issues to go see him. He isn't a regular sell-out just there to prescribe the latest drug that the biggest drug company pays doctors to do. I really hope some new, up-and-coming doctors have the opportunity to learn from him. He is exactly what people need when they are visiting a health CARE professional.

Dr.Tan is a fantastic doctor. I've been seeing her for years and my family members have as well…read more She's efficient and dependable. She's helped me recovery successfully from different sicknesses over the years. I don't have experiences with any other doctors at this facility. The office staff however, is not efficient sometimes. The best way to get a message to the doctor is register on a messaging app they use. Those messages get to the doctor more directly and she responds promptly.

A caring, well-trained general physician who cares deeply about his patients,read more

Dr. Potter and his team are the best when it comes to taking care of their clients. I had been sick…read morefor over 6 years when I found Dr. Potter. The other doctors just wanted to keep me on prescriptions drugs, Dr. Potter cared enough to actually fix me instead of just prolong my illness. When I had questions, they answered them very quickly, in fact, much quicker then all my other doctors. If you are sick, Dr. Potter is the man to see. He will fix you instead of just keeping you on drugs. I feel better now then I have in over 8 years. My only goal was to feel good enough to play with my grandson, Dr. Potter not only got me there, I am able to do things I haven't done in years and feel better then I ever have. Thank you Dr. Potter for being such a caring doctor and fixing me!

Sanctuary has been an incredible helpful partner in my health journey. They found the root cause of…read morehealth issues through a very thorough and scientific approach and used their experience and expertise to guide me to resolving my underlying health issues.

Last year, my annual checkup appointment was canceled two weeks before it's scheduled date. My…read moredoctor "didn't work there anymore" and they couldn't tell me where she went. I asked to make an appointment with another physician, and was told none of them were accepting new patients. They should have honored my standing appoint and offered me another doctor. Then they had the nerve to text me 2 months later to remind me I need to reschedule. When I called in, they again told me none of their other physicians were accepting new patients. This proves that the staff is 100% incompetent, or just doesn't care... I'm never going back, and I will tell everyone I know how they treat their patents.

I have been a patient at Serling Primary Care for 5+ years. It is a great medical practice with…read morefriendly and professional staff. I have always received a high level of care. I have recommended them to several friends and family. Really great choice if you need a primary care physician.

Office manager incredibly rude and unprofessional. Amazing how someone of her low caliber and…read moreintellect can be allowed in the health field much less a manager. Complaint sent to TN. Better Business Bureau who reports she never responded to their multiple letters but they have had other complaints against this office. Zero Stars

Seems like their answer to everything was 'put some breast milk on it.' When we went the more…read morenatural route we were told we couldn't even get a prescription to try if need be (even one that was not an antibiotic) because we just needed to let "it" run the course. Bummer when we are huge advocates for natural remedies but not able access additional options alongside the natural ones. This place used to be amazing... maybe after Covid, like so many places, businesses showed where they really stood on matters. Amazing what a pandemic will unveil.