I highly recommend Dr. James MacDonald and his office team for your primary healthcare needs. He is…read morevery personable, quickly and accurately makes a diagnosis, and provides treatment options that for me at least, provided results. Their online service makes it easy to request Rx refills or simply email the office with questions, etc... I am very grateful to him and his staff for their care.

This office is incompetent. Follow up is aweful. There is no genuine concern. They're overloaded…read morewith patients and can't take care of the ones they have. I honestly believe that the experience with them made me feel worse not better. I still have no idea what to do next and can't get anyone to give me information. HORRIBLE

The doctors are great. However, you can never connect to someone to make an appointment so I am…read morehaving to go elsewhere

Had appt scheduled which we were on time for, one person waiting in lobby. Waited 35 minutes to be…read morecalled back and an additional 40 minutes for a nurse practitioner to show up. If it's gonna be an hour plus wait, maybe consider having appointments on the hour and not every 5-10 minutes.

Nurse Evelyn literally saved my life one time. A wild ride, great experience, but do not plan to…read morerepeat. She's the best.

Dr.Tan is a fantastic doctor. I've been seeing her for years and my family members have as well…read more She's efficient and dependable. She's helped me recovery successfully from different sicknesses over the years. I don't have experiences with any other doctors at this facility. The office staff however, is not efficient sometimes. The best way to get a message to the doctor is register on a messaging app they use. Those messages get to the doctor more directly and she responds promptly.

By October, 2015, over 20 years, many doctors had me believing that all the health issues were "all…read morein my head". My first visit to Sanctuary Functional Medicine in Franklin, TN, determined it was much more. I flew from MN to TN for that first visit. Dr Potter has been my primary doctor for 11 years. Beyond supplements and minerals, there have only been minor increases and decreases in the medication I was already taking when we started and a natural thyroid medication added due to a thyroidectomy. I was no longer a medical experiment. When I did take a short stint with a neurologist in MN, I ended up in emergency and the hospital on one of the new medications and started losing my eyesight and memory on another one she tried. I was attempting to quality for a DBS (Deep Brain Stimulation). I told the PA at the last visit that I was done with them and would skip surgery. Dr. Potter increased my Lamotrigine 50 mg and I'll live with the ET (Essential Tremors) until something new is discovered other than brain surgery. The last test showed negative on the Lupus. So, now we continue to work on lowering my cholesterol. More dark chocolate and less calories elsewhere sounds like a good option since I've lost 30 pounds (with 30 more left to go). The 960 mile trip for a face-to-face visit once a year, is definitely worth it for me. Thank you, Dr Potter and staff. Patrice D. MN

Dr. Potter was one of the most kind and helpful doctors I've ever had experience with. He took me…read morein when no one else would for my Graves' disease. I felt so hopeless but after I was done with the program I was stable when everyone else wanted to remove or radiate my thyroid or take a medication with horrible side effects. So grateful for him and his team! If you're feeling hopeless too, don't worry - there is healing that can happen

A caring, well-trained general physician who cares deeply about his patients,read more

Last year, my annual checkup appointment was canceled two weeks before it's scheduled date. My…read moredoctor "didn't work there anymore" and they couldn't tell me where she went. I asked to make an appointment with another physician, and was told none of them were accepting new patients. They should have honored my standing appoint and offered me another doctor. Then they had the nerve to text me 2 months later to remind me I need to reschedule. When I called in, they again told me none of their other physicians were accepting new patients. This proves that the staff is 100% incompetent, or just doesn't care... I'm never going back, and I will tell everyone I know how they treat their patents.

I have been a patient at Serling Primary Care for 5+ years. It is a great medical practice with…read morefriendly and professional staff. I have always received a high level of care. I have recommended them to several friends and family. Really great choice if you need a primary care physician.

I've been a patient at Gracepointe for years, and unfortunately my recent experience has been…read moreextremely disappointing. I rely on prescription-strength allergy medication (Zyrtec D) because over-the-counter options do not work for me. The week of Thanksgiving, I realized I was running low, so I called the office and spoke with Christopher, who said he would speak with Brenda--the provider I normally see--and that she would call me back. I never received a call. The following Monday, I called again and was told there was suddenly a letter in my file discontinuing my medication because I've been on it for five years. This was news to me. On 12/3/25, I spoke with the office manager, who said she would look into the situation with both Rob and Brenda and call me back. Once again, no one followed up. The staff at this facility knows I get seriously sick from allergies, yet no one seems concerned or willing to communicate. After this experience, I cannot recommend Gracepointe to anyone. Their lack of follow-through and disregard for patient needs is unacceptable.

Amazing care! The doctor was so thorough and helpful. I love how she took her time to explain…read moreeverything. The staff was kind and helpful and we will definitely be going to Gracepointe Healthcare for any future medical needs.

Was there for a procedure 7/31/26. Patient…read moreRegistration/waiting room very nice and inviting. Check in was smooth and short. Staff was great. Every single person i encountered from the nursing staff all the way to Dr. Rankin, were professional, compassionate, caring, completely thorough and went above and beyond in my opinion. I hope i don't have to go back for medical reasons but i wouldn't hesitate to go to this facility.

I am 78 years of age and I tried to make an appointment with a new pulmonologist and sleep…read morespecialist at Williamson Medical Center. This was a wasted effort. Then I tried to notify the Medical Center about my problem. After I went through several menus and pushed the number for someone that I could talk with, the phone rang and rang, but no one ever answered. I thought dealing with medical professionals was very personal, but at Williamson Medical Center the care a patient receives is determined by menu options. I will avoid this medical facility with a passion!