I do not like to leave bad reviews but this place is new and I really want them to take some constructive criticism because their pizza is the only decent casual pizza spot in town.
I'll start with the good: it's okay pizza and they have selections for a variety of dietary restrictions.
The not so good: the average casual slice in NYC is about $3. The Fold is charging a little less than California and Seattle prices for an "okay" slice in northern Indiana. I get it, supply and demand, The Fold currently has the only supply so they can set their prices. But what happens when demand goes down?
This brings me to my other issue with this spot: the place is just confused in how it's run. I have only done takeout of full pies, but the first 2 times were unnerving and there were unsafe practices, but they fixed those so I will move on, mostly. The unsafe practice: my first time in they weren't taking phone orders so i walked in to order. They didn't ask for my name and when I walked back in to pick up a staff member was shouting my full given name as it is on my birth certificate and my credit card to the whole restaurant. This is a dangerous practice, and they since moved to a number system which is why I am okay with moving past this.
The past 2 times there was a general lack of communication. Last time I came in, asked for my pie, the cashier went to the kitchen. When they came back I was told it wasn't finished and to wait. I waited ten minutes before the front of the house realized my pie was in front of me (and them) the whole time.
This time I called in for an order at 5:40 pm on a Friday and was told "there is a 7pm slot open if that works." I asked for clarification, and they confirmed my pizza would be ready at 7.
I came in a few minutes after 7, right as the kitchen was bringing up two pizzas in boxes. I gave my name to the cashier and was told my pizza wasn't finished, "there's a 15 minute window." I was given a number and told to sit.
I paid, grumbled about how disappointed I was about the service, left and waited 5 minutes. When I returned I was told my pizza was ready and was coincidentally exactly where the kitchen staff left the pizza when I walked in. Was it the same pizza? I don't know. But if it was, it would be exactly what happened last time I was there: no communication between front and back of the house. If it was not, it was just poor service. A casual place doesn't reserve "spots" for pickup, and if they do, they don't ask for a 15 minute window. Especially if there's already an hour and 20 minute wait on the pizza.
I get that this place might want to be a beer and slice joint, which is fine. They don't allow anyone under 21 to dine in, so that tracks. However, if that's the business model, run with it and stop pretending to be a pizza place with a full bar. Cut the carryout all together or streamline communication between front and back of house. read more