Caution! Canceled day of delivery for funeral, 8 mins prior to close.
A friend's father passed away suddenly and my wife and I wanted to do something nice since we couldn't attend the funeral. Friday, I went online to look at the different florists and their offerings. Flower Pot offered a nice flowering plant, something the family would enjoy given the father's love for gardening. I chose Flower Pot because they were open later (2pm) than others on Saturday and I wanted to ensure there were no issues with their delivering. I received a confirmation email.
My wife asked me on Saturday afternoon if the plant was delivered so I checked my email for the typical delivery confirmation. Instead I saw a cancellation email at 1:52pm noting the store was closed, and a charge to my credit card. No phone call or anything but 8 minutes prior to the scheduled close time, my order was canceled. I tried to call around 2:30pm, the voice mail started, and then cut me off mid-message. I was out of options until Monday since Flower Pot was the last to close in the area. Monday was too late for a Saturday funeral...and nobody from Flower Pot has since called to explain or apologize.
I was so upset I was beyond words at how helpless we were and failed to be there for our friend with a token of love in his time of need. read more