No communication regarding order or delivery time. My order still has not been delivered and I paid…read morefor delivery for 5/10. $11.99 delivery cost on top of cost of flowers. I have called numerous time no answer, emailed no response, even reached out to Bloomnation as they are partnered with them as a florist and they also unable to update on delivery status. They also called and emailed and no response. This is poor communication and customer service as it is now 630 cst Nashville time and still no delivery..Do better!! This order was an arrangement for my daughter, for mother's day. Disappointing to say the least! Update: Finally received response at 9pm that arrangement was delivered at 5pm but the arrangement looks nothing like what I paid for.. False advertising..buyers beware of this company!!

Great job delivering an arrangement for a close friends birthday. Easy to work with and very…read moreresponsive.

Ordered flowers for my sister and asked that they be delivered to the home she just had built. The…read moreowner called me the Friday before delivery to make sure they knew where to drop off the delivery since the home is in a new development and not yet on Google maps. I so appreciated the way they took the time to call me and get the information they needed rather than guessing or canceling my order. The flowers were even lusher than the photo and look good. Thank you Lotus Floral!

I placed an order via Telefora since I'm not from Nashville. There was an issue with the way…read moreTeleflora sent the order to Lotus Florals so the arrangement that was received was not the one I ordered for my friend. The owner was super nice and responsive, and offered different solutions. I really appreciate her attentiveness and problem solving. Highly recommend. And of course, the flowers were beautiful! Next time I'll be sure to book directly with Lotus.

Steve and his team do an incredible job providing absolutely gorgeous flowers for all occasions…read more You will not be disappointed!

My wife received a beautiful bouquet of pink roses from the store six days ago for Mother's Day…read more Having been in the floral business for over 50 years our children were also raised in the business and no to always order early on a holiday for Best selection and prompt delivery. This was delivered four days before Mother's Day, from our Son & daughter & son in law which was just perfect. It's not just the day it's a day of remembering. As a Florist owner for over 50 years from fair Oaks California, I can say without a doubt this is one of the best Florists you will find in the Hendersonville Franklin Brentwood, Tennessee area. I can't wait to make a visit to this shop. 7 days ago & they look just as fresh as when they were delivered. Not sure how our daughter found the shop in Franklin since we are in Hendersonville, but I'm so glad she did.

This florist delivered a gorgeous spring bouquet in an elegant square vase. The flowers were fresh…read moreand the colors- white, green, peach, orange and pink- were beautiful. One of the loveliest arrangements I've ever received. Highly recommend Franklin Flower House!

I went to their open location in FREEZING WEATHER ON 11/10/25. i knocked on the door many times and…read moreeven called them from their location. I got no answer and after 10 minutes I drove away. I WILL NEVER GIVE THEM one DIME of my money, as their are plenty of florist in and around the surrounding location.

I can only give them 3 stars since they wouldn't deliver to Antioch. Wish I could do a better…read morereview.

I cannot recommend Caprice enough! My breath was taken away by my floral arrangements at my…read morereception. They were EXACTLY what I had dreamt of and I received SO many compliments. Caprice also was able to work within my somewhat tight floral budget to fill up a very large room. She made it look like we spent double what we did. I especially appreciate that Caprice doesn't overcharge, even though she probably could (given her list of clientele), which shows her character more than anything else. She stuck to my budget and was able to calculate a quote on the spot so that we could make adjustments. We had the cost (just slightly under my budget) and a plan before I walked out the door, which was phenomenal! 5 Stars all around.

On there website it shows you amazing flowers and flowers vases when you order it they r like toys…read morevery embarrassing to give as a gift and the guy there I guess the owner is very very nasty I don't think he got the southern hospitality Would not recommend this flower shop to my worst enemy

What we ordered was for a funeral. It was supposed to be a pretty wicker basket, 21" wide and 16'…read moretall and have a mix of plants, red flowers, and a peace lily. What we received was a substantially smaller (less than 12") round ceramic pot. The entire thing from top to bottom was dark green (including the pot). There were no flowers, not a ribbon, or shred of color. It took them days to call me back (after a phone call and two text messages with pictures). A week after the funeral, the owner offered to swap it out (go to the deceased person's family and take away flowers and give them different ones???) The "card" that was included was a folded up piece of paper. The owner did finally say he would reduce the charge, but did not apologize. The arrangement was not nice, the owner was not nice, don't waste your money--very disappointing.

Can't say enough good things about Rion. My long distance relationship with a lady there has been…read morestrengthened and sustained by what they have delivered for me. Perfect timing and way better than expected. Thank you!!!

We did not get what we ordered!…read more We asked for a bridal bouquet in the cascade style and received instead a posy-style bouquet with tendrils extending below the hand hold. We asked for a large bouquet and got instead a small bouquet We asked for a bouquet in a bouquet holder and got instead a hand-tied bouquet We asked for wrist corsages made in one color and received them made in two colors instead We asked for seven different flowers/leaves in the bridal bouquet; only four of them were included We ordered the bouquet 3 months in advance; on the night before the wedding, they asked the bride to order flowers for her own bouquet (on their behalf). When we suspected something was amiss, we asked the shop to not make the bouquet. They made it anyway. We want any potential customers to be aware of the experience and quality of product they might receive should they purchase at this florist. The ladies we spoke with were very kind, but may be better suited to something other than flowers. We would advise you NOT to risk your special event on this florist.

This store not only had amazing gifts for my dad and sister, Susan, the owner, sold me on an…read moreAMAZING flower arrangement. She has such an amazing eye!