HIGHLY RELIABLE. I am a local general contractor, and I continue to do business with the Floor Store after 12 years of excellent service from this establishment. I can confirm that they have been reliable for several dozen projects which they have helped me with. Their sales staff, their managers and even their warehouse personnel have facilitated every project I have used them for. On the rare occasion that we had an issue, they promptly helped me resolve it. I seldom give referrals, but I never hesitate to refer the Floor Store for any flooring needs one might have. read more

The Floorstore did a PERFECT job laying our new vinyl plank flooring, floor, with a focus on true customer service from the beginning of my flooring process to the end. Every person we came in contact with was professional and helpful, to include the Owner-Randy, Manager-Deanna, Design Specialists-Tory, Karen, Jacque, and Installers-Tom and Angel, and they truly work as a team and support every customer. The overall pricing was reasonable, the work was professionally completed, and we were treated as a priority. The Floorstore is truly the best and I will continue to use them and refer them to friends and family! read more

I was greeted and helped promptly after arriving in the show room. The associate (I can't remember his name) showed me the in-stock carpet items they had. I grabbed some samples to take home and was able to find a nice color to go with my remodel project. I had my own installer lined up but they also offer install as well if you need it. My contractor picked up the carpet and completed the install. Everything came out nice. 5 of 5. read more

Thank you ,Joann Voight . For the exceptional care I received when I bought my carpeting.We were given and encouraged to take are samples..to see in different colors with the lighting and furniture. Joann come to measure our home ..gave estimates. After deciding on Posh 111 herbal mist..we.ordered our carpet.The carpet arrived as promised. The installers were careful,moved furniture in and out, wore their masks.And left my rooms perfect. Great service from the time you enter their doorstep to the time they leav read more

The Floor Store - New carpet - Carpeting Near Me - Albuquerque, New Mexico

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We had 3 rooms done where carpet was removed. New wood vinyl floors put down. Tom and Jerry did an amazing job. We had 2 rooms done first. They came back after we dismantled furniture in third room. We asked if they could return and they did. Great product. Wonderful foors. Thank you. read more

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I made inquiry and asked some specific questions. No one ever responded. I purchased elsewhere.

The Floor Store tried extremely hard to help me with a laminate flooring problem. While ultimately it turned out that what I needed was a discontinued product, I certainly won't forget the effort they took to try and help me, especially on a job which wasn't going to turn a big profit for them. Would absolutely recommend. read more

Walked in to purchase carpet ,not a soul in sight .waited for 10 minutes to not be greeted or acknowledged. You lost a 3k sale‍.good luck who ever reads this read more

From start to finish, replacing the carpet in our home was seamless. Tory was amazing and so great helping us select the best flooring for our needs. The crew who moved the furniture and installed the new carpet was fantastic! Everyone was prompt, responsive, friendly and professional. Highly recommend! read more

I've had more personal attention while ordering a Big Mac. The guy who waited on me showed me where the samples were, then said, "I'll be back," then disappeared. Another person finally came by and asked if I was being helped. Before I could answer, the first guy came wandering back. He answered questions if asked, but never offered any suggestions or comments. We made an appointment for an in home estimate the following day (Friday.) When he arrived, we said hello, then he went into the kitchen, measured for a couple of minutes, then on his way out said, "I'll call you Monday with a price." It's now a week later; that's the last I heard from him. Went to a competitor and bought a higher end product that, after some suggestions from the owner, I felt would look and wear better. read more

I decided to have my living room changed from carpet to wood flooring. This review will be broken down into a few areas: my initial walk-in and consultation, competitor pricing, installation, and payment. Initial walk-in: Just so happens, this was first place I checked out. I began and ended my search at "The Floor Store". I walked in, was greeted and spoke to a man named Torey. The knowledge he dropped on me was nothing short of impressive. He spoke to me clearly, and concisely regarding the different types of wood. He also talked about the types of installation. From moment one, I was thoroughly impressed. When I asked him a question, which there were many of (about design, installation, style, wear and tear, and more), he answered them directly. He didn't reply with a canned answer of a salesman, which I got elsewhere, but with the knowledge of someone that has been in the field for a number of years, and with the general concern and want of trying to assist me, and not just make a sale. Now, he did try to close the deal with a handshake, but in a comfortable way. I told him that I was just beginning my competitive pricing and search, and it would be a few weeks. He quoted me an approximate of what the installation and supplies would cost, but would have to come to my home to measure and view, in order to give a final price, which he said was free. I agreed on the free measurement and assessment, which he did a few days later. I inquired and wanted an estimate on both a straight and a diagonal laying of the wood. The diagonal cut would up costing about 1 thousand more than a straight design, with the cost in both additional wood and labor. After this free assessment, I told him I would be in touch. After seeing the competitors (listed below), I agreed on the price Torey quoted me, and gave him the job. We then set a date for installation after he ordered the product. Competitors: I went to 4 other flooring companies for quotes: 1. Austins Hardwood - The estimate was about $3k more than "The Floor Store"! This was with their "$200 off coupon" the salesman gave me! Also, the name of the company on the estimate paper was not "Austins Hardwood", it was some other company, this did not sit right with me. 2. House of Floors - I walked into House of Floors on Juan Tabo. The exact same flooring material was more than $5 sq/foot more!!!! I still scheduled a free in-home estimate. The final price quote was nearly $2k more. The salesman seemed knowledgeable, but there also seemed to be small upsales in molding/baseboard and other products. 3. Raby - I walked into Raby (on Menaul). I actually went there twice. The first time, I spoke with an older salesman, that seemed completely uninterested in talking with me. He was grumpy, didn't talk much, so I just looked around and then left. A couple days later, I walked back in and spoke with a saleswoman. We looked at different woods. She also seemed incredibly knowledgeable. The wanted to charge $50 for an in-home assessment and estimate, so I gave her the approximate square footage. Being in a rush, she actually ran some numbers and gave me a quick estimate. It was a few hundred more than "The Floor Store". I didn't like that they charged an estimate fee where other companies didn't. 4. CRT - This was through Costco's flooring program. Everyone who knows me, knows that I am a major fan of Costco. I called Costco's member services number, left my information, and received a call days later. To cut this short, I went to CRT's showroom. The cost was about the same, but they didn't have the same product as "The Floor Store", and I liked that product more, I also thought Torey was more knowledgeable. Installation: The installers arrived promptly at 8am. I stayed home and in a corner, out of the way, watching the installation. The wood was placed in my house a week prior to acclimate. Two installers came, Tom (20 years experience), and a second guy (I forgot his name), who seemed to be his apprentice. The job was great, and they cleaned up afterwards. The only snag was that the transition piece wasn't long enough, so they had to re-order it. It arrived a few days later, Tom returned, and installed it promptly. Payment: I made a 50% payment up front, to pay for and to allow the order of supplies. After the job was complete, I made the final 50% payment. There was no hassle, no nagging. The entire process was smooth and incredibly comfortable. Final: I highly recommend this company. I think Torey was forthright and honest. The pricing was great, as was the quality of the work. read more

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We stopped in wanting carpet for a Master and Area Rug. The lady that helped us was something else. She said unless I bought a high end area rug, she wouldn't bother coming out to measure the Master. She said the Carpet that we wanted in the Master is outdated and suggested a cheap by the roll they carry. She didn't listen to our needs, could have cared less what we really wanted. Just wanted to sell a High End piece of rug that we would have to take elsewhere to have binded into an area rug. We took a sample with us, which after talking in the car we promptly returned. You don't have to act hooty tooty, if a Customer is holding a sample they like, price it out for them. That's another thing, she didn't know prices, had to look them up and it all seemed like a big bother. read more

The experience from selecting our new floors to the completed installation of our 3000 sq ft home was outstanding. Professional from start to finish. Great employees!!! read more

I could not be more impressed with this company! I live out of state and was renovating my rental property. Randy quickly put me in touch with Sian. Sian met my mother and my cabinet contractor at the home and put together color selections that would coordinate with my selected paint color and cabinets. She texted with me repeatedly - sometimes through evenings and weekends - making sure I was happy with her reccomendations, ensuring it all went in on time and coordinating a flawless install. In the end I purchased carpet for bedrooms and vinyl tile for the main areas. It completely transformed the home and I will definitely be back to The Floor Store in the future. Thanks! read more

Randy who I understand is the owner is a very helpful and nice man. If you happen to shop here, please ask for him. We met with Joann, I do not have anything positive to say about her and asked to speak with Randy when she told me I was a difficult customer. She was upset that I reminded her about our first conversation explaining that moving furniture was part of their price. She interrupted me several times and so much more that is not worth my commenting on. Just wanted to leave a suggestion to work with Randy and good luck if you have Joann. read more

Picking out carpet and flooring was easy and the staff was very helpful. The instal was good. Installers were on time and finished in their projrcted time. Follow up on some issues has been awful. Called to request fixing install issue. After two promises to follow up ..... NOTHING.! Very disappointing. I had already referred others to them .... no more. read more

What a wonderful experience! What started as a disaster in our lives (a major roof leak durning the big storm on New Year's Eve day...of course it happened then...!!) became an opportunity (as disasters often do!) in the long run! The storm gave us the final push to renovate our 25yo home, and we found The Floor Store which was recommended by a friend who also had a great experience with them. From the first call with Randy, to our sales rep Sian, to our installers Alejandro and helpers, it was an amazing experience. Randy was welcoming and mellow, and who connected us with Sian who was an absolute jewel! She came to our home, taught us tons about carpeting (we were absolutely clueless), was infinitely patient with our million concerns and zillion questions, was knowledgeable, professional, and reassuring and even funny! Not once did we feel pressured in any way! We had interactions with several other flooring places doing our due-diligence, but honestly didn't know why we bothered as no one came close to The Floor Store in people, service, or products! Sian was always quickly responsive to every call and email! Amazingly, she even found the pattern we chose in the end as we were vascillating about our own previous choices! She'd been to our home and was exactly right about what would work best for us (and trust me, we never take decorating advice from anyone!) We chose a patterned Berber-type carpet thru the whole house in a solid cream color so pattern matching and seams were critical- any slight mistake would've be glaring, but Alejandro and crew were masters at their craft! There is not one even slightly mismatched pattern in the entire house, and the seams are essentially invisible- they did an incredible job! They also treated our antiques with great care. Our handyman whom we'd scheduled to come after the installation for any chips and touch ups said there were only a couple of tiny scratches, and that he'd never seen such a good install! As you, dear Reader, might guess at this point in all my gushing, we can recommend everyone there to all of you without reservation!! read more

The owner is very dishonest and I would not trust him or buy anything from him. We bought $13,000 worth of carpet from there they broke our TV that we bought for $800 and he only wanted to pay $200 for it. Very rude and dishonest read more

My friend and I went there to check out carpet options here. Once inside, there are many selections of flooring materials such as wood, carpets, tiles, etc. We were greeted by the person who worked in the front desk. He let us walked around and able to help find pricing of the materials we were interested in. Once we knew what we wanted, they asked for it formation to come to and measure the space. read more

The owner, Randy, reached out to me after I posted my review. He was very responsive and empathetic to my experience. He sent people out to repair the chips in the walls and paid for the plumber to unclog my drain. Although my initial experience was difficult, his willingness to fix what he could helped put me at ease. The customer service he demonstrated was excellent. It's unfortunate the two jobs were so difficult but the finished product is beautiful. read more