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The Floor Doctor

1.0 (5 reviews)

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8 years ago

Came to give me a quote and never got back to me I have called 3 times and have not heard a thing

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Carroll's Carpets

Carroll's Carpets

(12 reviews)

1-Star Review I would not recommend Carroll's Carpets to…read moreanyone. The owner, Tracy, is unprofessional, argumentative, and frankly quite arrogant. I wish I had read the reviews before shopping here -- it seems I'm not the only one who's experienced poor service over the years. The initial carpet installation was okay, but soon after, I noticed squeaking when walking across certain areas. I later found out the subfloor wasn't nailed down before the new carpet was installed. When I called to discuss the issue, no one ever returned my calls. Fast forward a year -- we decided to install new LVP flooring (with a different company, because of Carroll's lack of communication). When removing the transition strips, we discovered the carpet hadn't even been installed all the way to the edge of the old flooring, leaving about a one-inch gap. I called Carroll's Carpets to see if they could come stretch the carpet, and that's when I encountered Tracy's unprofessionalism firsthand. Instead of listening or offering help, he immediately became defensive and argumentative, accusing me of "blaming" his installers -- even though I never placed blame, I just needed someone to fix the issue. Needless to say, Carroll's Carpets does not stand behind their work or value customer service. I've since found professional, trustworthy flooring contractors who I'll happily recommend instead.

Did a crappy job on the flooring $8600 wasted called owner to come inspect it said multiple curse…read morewords and refused to do it even though it said "good for 25-30 years" safe to say it lasted 1 month. I think an 8 year old could do a better job.

All About Hardwood Floor Company

All About Hardwood Floor Company

(13 reviews)

I had just completed remodeling our kitchen and the only task left was to refinish and patch the…read morehardwood floors. I had torn them up in a few places, but overall, they showed 30yrs of wear and tear. I had thoughts of doing this work myself as well, but my wife reminded me that summer was coming, and I needed to be done with the project. It would probably an understatement if I said that I am picky, which is why I like to do my own remodeling and wanted to refinish the floors myself. So, we contracted with Doug and All About Hardwood. To be honest, I was a little nervous... but also willing to let a little bit go so I could be done. The short story... the job is done, and we could not be more pleased. They began by replacing oak boards where necessary and laced the new ones in in such a way that the repair is completely undetectable. Then they removed all shoe trim, sanded the entire oak floor, applied the stain that we requested and finished with a couple of coats of sealant or what I would call clear coats. The refinishing crew as led by Sam. The crew was very easy to talk to, answered all questions, arrived on time and did an all-around awesome job. The final task by All about Hardwood was to add new shoe molding. Honestly, this made me the most nervous as a crappy job here would make the whole kitchen look bad. I resigned myself to hoping that the job would be "good enough", and that I would putty where I had to and/or replace pieces if they were "that bad". The trim guy, Mike (I think was his name) was awesome. His trim work was awesome (sorry, I know I have repeated that word a few times in this review). I have done trim work part-time for over thirty years, and I am a very tough judge when it comes to fit, miters, etc. To be honest, red flags went up when Mike told me that he never "copes" his miter cuts. This scared me. But the finished miters speak for themselves... no gaps!! I asked Mike how he got them so tight, and he commented that he just adds or subtracts and degree or two when he has to. Color me impressed!! The only downside to the whole job, is that Mike did not have putty with him that matches the shoe molding. He offered to come back, but I told him I would finish it myself. I bring this up only because his trim job was so good, i.e. the miters in the corners are so tight, that no putty is necessary. All that is left for me to do is putty his nail holes (whole job will take less than 15 minutes). As an aside.... I have read several negative reviews on here that do not appear to reflect the same company that I worked with on this project. Hmmm...??? Obviously, I cannot speak for anyone else or cannot speak about anyone else's project other than my own. I can only say that I am completely happy with the results at our house and would highly recommend this crew and company to anybody that will listen to me.

Doug the owner is a nice guy. I had him do my previous home and things went well so I asked him…read moreback to do a new home we purchased. Unfortunately things didn't go nearly as well. We had existing wood floors but we wanted hardwood added to our dining room, hallway from garage, and a half bath. since we were adding these in we had the entire floor resurfaced and stained. Two big issues and neither addressed once they were done. I called Doug, emailed he and his office. sent images of the two issues. I even text him but I couldn't get them back out here. First issue was in the dining room where the hand sanding near the wall and the rest of the floor were not matched so when they stained it, I have about 12" out from the wall all the way down that doesn't match. I know this requires resending everything to do over again but they need to stick to their quality of work and the last message I got was there's no easy fix, what do I want to do about it? I stated I want it fixed and never got a response. The second issue is boards buckling in my living room. This was existing hardwood when the home was built. I took pictures and sent them to Doug amd all he said is that's from water damage. I cut holes in my ceiling below and there was no water. I had a plumber out do a scan and there's no water leaking. I had an HVAC person out to look for condensation and nothing found. I cut holes walls to look for water and none found. I had contractors out and the consensus is the time the exposed the hardwood sanding it down absorbed moisture and the stain on top trapped it in. Have still never heard from Doug. Spent nearly $20,000 with him and the guy got his cash and was done. If all goes well, the team was pretty good. but if it doesn't, plan to live with the result or pay someone else to fix it later.

The Floor Doctor - flooring - Updated May 2026

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