The Floor Doctor, owned by Scott Cowan (shows online is based out of Middletown Ohio) was contracted through Lumber Liquidators to install my plank flooring. It has a tongue and groove system. They were supposed to be at my home December 9, 2019 and complete the install within 3 days. Here it is a month later, and my family is living out of the dining room and furniture stacked up, all throughout the holiday season.
Scott has sent a sub, Chris, to install flooring in my kitchen, half bath, living room and foyer. Chris always brings another guy that obviously has never installed flooring before. They arrive late, or not at all. Sometimes they come, work a couple hours, and leave for the day. Sometimes Chris leaves his trainee to complete the install.
Chris, the lead, has purposely cut the tongue and grooves off boards because he didn't want to take the time to cut difficult cuts. This is a floating floor. It's not glued down or nailed down, so without the T&Gs, it's literally just sitting on top of the sub floor. So, when you step on it, it sinks in, causing breakage to the T&G to the rest of the board. Then that breaks the next board's T&G, thus continuing on and on. I am paying over $6 a board to have this installed. That's just labor, and yet, apparently $6 a board isn't enough to spend the 5 minutes precision cutting the boards to fit around door jams, corners etc.
He's now been out here 3 times after the initial install to fix his issues. Not mistakes, mind you, because he knows he's installed broken boards, and just dusts off the broken pieces and continues on.
He lies constantly. One if his favorite lies is "Oh, I'm heading to Lumber Liquidators right now to ..." and then doesn't. He just uses it as an excuse to leave without finishing the job. Then yesterday, he came out, I saw him trying to cover up a cut board around the door jam. He said it just wasn't possible to fit it around the door without cutting the T&G. I said, "I will go cut it and you can install it". So, I went out to my garage and cut the board, brought it in, and saw his assistant walking out with their tools. He literally left with my subfloor exposed, boxes in the middle of the floor, broken boards all around my garage and living space, and didn't even tell me. I have a 4 year old child at home with me at the time.
I guess I hurt his fweeelings because I was able to cut the board with precision. So, he literally left at 3pm. Then after he left, I saw there were more broken pieces he reinstalled or just covered up (most likely). I texted him "I guess this means you're done for the day?" His response.. "Sure am".
This is just a small percentage of the problems. We've had to rip up all of his transitions. His response when he doesn't cut something straight "you can buy this putty and install it in the cracks"...You can not make this stuff up. This is a professional floor installer? Telling his customer that they can go and buy putty to cover up his mistakes. read more