Finally the right fish store for me! Have visited so many in NE Houston the past two weeks and…read moreeverything the 5 star google reviews said about this place were on point. Great selection of healthy well-cared for fish and tanks without the showroom and high-end vibes like Fish Gallery Houston and Woodlands and that is reflected in the prices. But it was Anthony that made my almost at closing time experience really worth the visit. He is so knowledgeable and friendly. They happened to have just 1 rummy nose tetra on hand at the time but it was so healthy and gorgeous and displayed beautiful color. Not like the more stressed and pale rummys i have seen at Petsmart and the sad shape of them at TAP on Stuebner last Saturday. Same with their platinum angels. Gorgeous and healthy, and Anthony even helped explain how to sex them because i want a M/F for my pair when its time. My tank isn't ready to stock yet but when it is this will be where i get my fish for sure.

Filthy, disgusting place. Fish mill. Red tail catfish should not be sold. Pyara should not be sold…read more Tanks are never cleaned. Building is beyond repair. This place needs to be closed down. It is a pit

I submitted a web inquiry after a quick gooe search on nearby aquarium services. We have a 92gal…read morereef tank which was under a bad case of green hairy algae. Our once purple rocks were completely covered. We were at the point of wanting to hire someone to help get rid of it. I received an email response from John within a day and promptly addressed our problem. He recommended a product and in within a couple of weeks, our problem was no longer! Our tank is back to looking excellent!!! Next time we need any aquarium work, we will be sure to give them a call first!!! Excellent customer service and they are truly pros!!!

WARNING. Called and spoke with Mr. Wright, I told him I had 2x75 gallon fish tanks and then it had…read morebeen six weeks since they had been clean. Mr. Wright gave me an estimate over the phone that I thought was much higher than normal almost $600 for just cleaning when I asked him about the charges. He became very upset and stated if you don't like the price you can call somebody else. Normally, I would hang up the phone and call somebody else but because I was extremely busy and my wife was out of town I made the appointment The middle aged lady who came out to clean the first tank, was very soft spoken, had a lot of knowledge of fish and water, I had made a comment about how the owner spoke to me, and she had stated that this was not the first complaint and that the owner is extremely arrogant who walks around with a chip on his shoulder". But he writes her checks so she just looks the other way." How very sad to live in a world like that, I thought it was important to share with you people who the owner really is She did a great job, but I will not be calling this company again.

Great store , attentive employees. Stopped by to get an Algae eater for my tank. The young lady…read morecame to assist us quickly. The algae eater was bagged up and ready for purchase within two or three minutes of me entering the store. We did walk around looking at different fish and reptiles. The store was clean and stocked up. Checkout was a breeze as well.

Am I mistaken, or are managers in charge of managing customers experience as well as store…read moreoperations? I've been going to this PetSmart for 3 1/2 years now and have never seen the manager that was supposed to help me find what I was looking for. I am motivated to write this review today because it is a pet peeve of mine for someone to waste my time and then justify it's okay because, "I'm not the only customer." * I visit the store to purchase 48 packs of a specific BFF flavored cat food. * There are only four packets on the shelf. * I walk around the store looking for help. I see no one. * I walked up to the cashier and asked if she could help me find out if there are any more of the product ? She said she will call someone to help. * She sent me back to that aisle and I wait for 10 minutes. * I go back to the front of the store and let her know no one ever came to help. She explains that's because he's here checking customers out. * I say OK I'll wait in line and ask him if he can help me. So I get in line and soon I'm next for checkout. * The cashier sees me and says the manager is waiting for you to help you. I let her know that I'm hesitant to get out of the line because it's really grown. But she insists she's the only one that can help me. So I stepped out of line to meet with her. * I show her the packet, just as I did the cashier. She scanned it in the PetSmart "phone". * It turns out they were out of stock. That happens that's not upsetting. (That step took 10 seconds). * I expressed my dissatisfaction for the inefficiency of the process of helping me find the product I'm looking for. I state, "If all employees had access to this "phone" to scan product it would've saved me 15 minutes. I also explained possibly more time because I just lost my place in line to get my question answer. * Her reply, " You're not the only customer here we have other customers to worry about!" * That's called gaslighting Ms. Manager! You don't have what it takes to manage the public. Your job is to help, to make things run more efficiently, to keep product stocked, and to make sure we have a decent experience. * My recommendation to you, Mr. Manager is be a better listener; take feedback as a way to improve not an opportunity to make someone feel uncomfortable. Think about the advice I've given which is to have every employee be able to answer the simple question of product availability.

Hell yeah I recommend this guy! Do you even know who he is? An aquarium maintenance god is amongst…read moreyou when he blesses you with his presence. The MACNA committee doesn't just fly out anyone to be a guest speaker! It just doesn't get any better than this.

From the owner: High-end aquarium sales, installation and maintenance. Saltwater and freshwater aquarium systems.read more

Significant help & great selection of fish, corals, and supplies. I was having problems with water…read moretesting results. Once I brought a sample in to Joshua, it confirmed issues in my water. He was easy to work with, listened, & had sound advice on what I could do. He offers home services too! This is definitely a great shop & convenient to my home in Sugar Land.

This has nothing to do with pricing, are you even reading our feedback??…read more Bad customer service, lack of information and the fact that a majority of your corals are already pre purchased for other customer or online orders. Going to your store is a waste a time for hobbyists. You wasted my time driving to you because you advertise online as a LFS. You are a LFS with ALOT of restrictions, a huge inconvenience.

Matt always goes above and beyond to make sure all his clients are happy with the way their tanks…read morelook and that their fish are happy and healthy. He is my go to guy with any fish tank maintenance or even just general knowledge in fish keeping. You can tell he really cares about what he does.

From the owner: Let us take care of your fish tank mess so you have more time to enjoy your little ones. When your…read moreaquarium is clean and balanced your fish are happy wich makes us happy.

These guys relocated my aquarium and did a fantastic job. They were friendly and very…read moreknowledgeable. These guys know what their doing and all my fish buddies made the transition safely. I would recommend these guys to anyone who needed their aquarium relocated. I was also excited to find out that they do aquarium maintenance as well and gave me a fair price on taken care of my aquarium.

From the owner: We Specialize in servicing Saltwater Aquariums, however we do take care of Freshwater aquariums as…read morewell. We have Special Maintenance programs to fit our clients needs and reasonably affordable.

Brought my Lenny in and they not only doted on him but gave him a GREAT BATH and brushed him till…read morehis coat literally sparkled. He left with a goodie bag and I left a returning customer for Sarah! Rating 4/5 because we want to return for his next groom and ensure that the same quality of service and customer care is consistent.

I made a suggestion that they should start selling soft drinks and a month later I see this Is…read morethat a coincidence or did they take my suggestion? Seriously, I can't be the only one suggesting that. But it's nice to see that they now have sodas and sweet teas and Mountain Dew! Might I suggest: Dr Pepper zeros or Coke zero or Pepsi zeros?...we'll see Thx!