The Fireplace Center initially sold and installed 2 ventless gas inserts for me. They told me "some people object to the smell." Well, heck yeah. Gas is being pumped into the room. The smell was the least of it...we got headaches and felt terrible. Those things should be illegal everywhere, not just in California!
Anyway, that rant aside...they removed the ventless inserts and replaced them with the vented type, at no additional cost for the installation. (The gas lines themselves were installed by a plumber).
All was well with them...until I started smelling gas. In retrospect I should have called the Fireplace Center first, but instead I called the plumber. They charged me $125 for the service call and to correct the problem, the cause of which was that the crew for the Fireplace Center hadn't tightened the seals properly during the installation.
So why am I giving the Fireplace Center 5 stars? Because they promptly forked over the $125 I paid the plumber. Most companies would say I should have called them and given them the chance to fix it themselves. Most companies would have refused to pay that bill.
Anyone can make a mistake, but the Fireplace Center stands behind their work and has really exceptional customer service. Thanks guys! read more