I've been getting lash extensions for many years now. I stopped getting lash extensions for about a…read moreyear after my former lash artist moved away. I decided it was time to get back to my lash extensions because I love how I look and feel when I have them. A friend of mine has been getting her extensions by Selinna at Gem Salon for years so I asked if she was willing to share her with me and I'm so glad she said yes :) At my first visit with Selinna, I did not come prepared with pictures of how I've always liked my lash extensions. I like them bold and long which I described, but that's about the only guidance I gave her. Selinna has been amazing at checking in with me to make sure that my lashes are what I want including length, shape, and fullness. I brought in some pictures at our next session to show her what I was looking for and she immediately started working on getting me my preferred lash extensions. It's clear that she values her clients and loves her work by the care she puts into making my experience as amazing as possible each time. I've only been getting my lashes done with Selinna since December 2025 and I've already booked all of my lash appointments through 2026 since she books up fast. Selinna also offers UV lash extensions which are designed to be easier and faster application; they use a different adhesive that cures faster and could be helpful for anyone who experiences irritation with the regular adhesive. I'm sure there's other benefits to them, but I'll leave that to the experts to chat about :) She also offers colored lashes if you're interested in spicing up your extensions for a special occasion or any other day. Pricing is consistent with other lash places that I've been to around town. The studio is beautiful, clean, and cozy. I usually end up talking to Selinna (and laughing) for a good portion of our session, but I've definitely fallen asleep on that chair a couple times. I always bring in my own blanket and zen out. I absolutely adore Selinna! She's an amazing lash artist. She's friendly, kind, and genuinely cares about her clients and making them feel their best. I would highly recommend Gem Salon for lash extensions!

Wonderful experiences that I've had at Gem! Selinna has been doing my lashes for years and I fully…read moretrust her! Her employees Mel and Kendall are great too! The Brazilian wax I received was not only practically pain free, but just a amazing experience in general! Highly recommend!!

I absolutely loved the results! It was my first time getting my eyebrows done, and I had a great…read moreexperience. They turned out beautiful, with a natural shape and a clean, well-defined look. I also felt very comfortable throughout the entire appointment. I would definitely come back and highly recommend this place.

I came in with both eyebrows thick and left with one SUPER thin and one very thick. I was told that…read moreis just how my eyebrows are shaped, and that I should just brush the now-thin eyebrow downward so that it looks thick to match my other eyebrow. I have gotten my eyebrows threaded my whole life, and it's never come out like this. The people are nice, but I would recommend trying another salon better worth your money and time.

Desi did an amazing job giving me a facial. I had a great time talking to her and my skin felt…read moreamazing after. She recommended microdermabrasion and I'm so glad we did it! The strawberry rhubarb mask smelt so good I could've eaten it. She does a great job at massaging product in and I felt so relaxed and comfortable. I was really happy to see they use Eminence products, as I have had a really good experience with them. They carry my fave moisturizer so now I know where I can get some without having to order online and wait for shipping. The salon is adorable and I will definitely be back!

Have had my daughter in for a color treatment, a touchup on color (roots) and had a haircut myself…read more The reservation system is easy, staff is friendly and very welcoming. They listen to what you ask for, make recommendations that will suite what will work on you and have an far been great with the execution. Overall a great salon to go to.

Melissa from Bello Haven has went above and beyond to fix the issue. And worked on making right…read more Thank you for helping me out with this situation.

This is exactly why I didn't want to post a review. I knew you were not going to take…read moreresponsibility. I submitted my complaint 7 months later because that's how traumatic the experience was. I was not ready to relive the emotions again. How dare you ! I was going to keep other details out , but why don't I share them. The day of my wedding which was that weekend , I was getting bombarded with phone calls because apparently they lost my credit card information . They were desperate to get a payment. Payment I couldn't make the day this all happened because the power went out. My husband had to take the calls and explain to you we were on a plane trying to get to our wedding destination. Hours from getting married, all you could do is call non stop to collect a payment. It's not my fault everything was handled so poorly on your end. I was nothing but nice and kind to everyone at the salon. Money was never the issue. It's clear to me now you portray to be a high end salon when in reality your actions show that you have no clue how to treat your customers nor are trained to handle this kind of situation. I feel for your employees. Why don't you invest in a course for your management/ owner . You truly need it. I'm done with your nonsense and not taking responsibility for all your mistakes . Hope you follow my advice.

I have never had my nails filed down so poorly that multiple nails are bleeding and irritated! I…read morecame in for a builder gel fill and am literally leaving in pain. You get what you pay for. The filing and drilling job was a mess - I asked for rounded nails and ended up with extreme-filed almond nails at first, turned into somewhat rounded nails after I asked multiple times for them to be more rounded and centered. On most nails, the sides are so intensely filed that it exposes the skin under my nail, and two nails started to bleed early on the sides on in the appointment. When drilling, she didn't seem to have any attention to detail and repeatedly went over the nail onto the skin. I would've walked out if I wasn't heading out of town tomorrow - I didn't realize how bad it was until I got outside. I first asked for a 10 nail design which she said yes to, but then seemed to backtrack/not be interested in doing even if I was willing to pay. I asked several times if she had time/if it was okay and she kept saying yet. She had me pick colors before starting anything else, and we took about 10 minutes for this. She then started drilling and said she wasn't a good artist and didn't know how good the design would look, so I showed her this design which she called "easy." I ended up with a version of it, but as you can see in the photos, the flower petals are in no way uniform in shape or size across each finger. If equipment was cleaned between clients, there was no sign of it. Everything seemed to come from the same 2 dust-covered containers. Really disappointed.

Sandy is great to work with! First off she was able to take me in last minute and I really…read moreappreciate that bc I wanted to try her out bc of her reviews! Next she was very understanding when I arrived late to my appointment bc I went to the wrong salon. I had a very nice experience with my gel pedicure and builder gel extensions. I don't get my nails done often bc I need to keep them short for work but she was able to make them the perfect length! Im so happy with how my nails turned out I would definitely recommend to anyone and everyone and would definitely be coming back!

Ashley did a great job on my brows! Nice location in Loveland. I would recommend her if you're…read morelooking.

Ashley does such an amazing job! I regularly get my eyebrows waxed and tinted - always looks…read moreamazing. And, she has such a warm, friendly personality! I'm a very low maintenance person and not a fan of large salons, and she sets such a welcoming vibe in her studio and I have always felt very taken care of :)

Great quality, fair price, fast service. My eyebrows look gorgeous! The owner is meticulous and…read moregentle.

I looooove this place!! First it is woman run business and family run! Bimee & her daughter take…read moresuch pride in their work and have such an knack for getting the perfect brow on each person. Do ensure that for weekend appts that you schedule ahead.

I absolutely LOVED Nicki!! She is so easy to talk to and will have conversation about anything, i…read morefelt insanely comfortable with her the entire time. The appointment lasted about 2 hours, and was so relaxing and calm. She had music playing, and would consistently check in on me to make sure I was comfortable/didn't need to use the restroom. Pricing is perfectly reasonable and I will definitely be returning!!!!

I started getting eyelash extensions when I lived in Austin and my main worry when I left Austin…read morewas "who is going to do my eyelashes?" I'd been following the same lash technician as she moved to different venues over the past 4 years & I dreaded having to go through the process of finding someone new. However, I only had to try one bad extension place before I started coming to Nicki. She fixed what the other place had done wrong & continues to deliver beautiful, masterfully applied extensions exactly to my liking every time. Trust me, you will LOVE your fabulous eyelashes when you come to Nicki. Plus, the location is convenient, clean and modern.